Main RMI Number
408-554-4960
SCU - St. Joseph's Hall
Room # 108
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Retail Masters Class
Custom Programs
Main MDP
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 RETAIL CONSORTIUM FOR MANAGEMENT EDUCATION
PAST RCME PROGRAMS
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RCME at Santa Clara University
2007 PROGRAM SCHEDULE:
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 Wednesday, March 28, 2007
RCME Presents - Stephen Josephs
Leadership Agility: Five Levels of Mastery for Anticipating and Initiating Change
Josephs will explore how leaders can go from being experts and achievers to catalysts, co-creators, and synergists - the new roles that research has identified as the most effective in today's fast-paced climate. Josephs offers an accessible and practical guide for identifying where you are as a leader and how to develop to the next stage. Josephs is a world-renowned consultant and executive coach whose clients include IBM, Microsoft, Sun Microsystems, Aetna, Corning, Dell, Sunoco, and Travelers.
This seminar is scheduled for Wednesday, March 28, 2007 beginning at 8:30 a.m. - 11:00 p.m. Following program from 11:15 - 12:15, special lunch session with Stephen Joseph for RCME members only. Seminar held on the Santa Clara University campus - California Mission Room, Benson Center.
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 Wednesday, May 23, 2007
RCME Presents - Jim Kouzes - A Leader’s Legacy - Santa Clara University
Leadership expert and co-author of the best-selling The Leadership Challenge, Jim Kouzes takes on a unique challenge and explores the question of leadership and legacy. In this program, Kouzes will examine the critical questions all of us as leaders must ask ourselves in order to leave a lasting impact. He will consider thorny and often ambiguous issues with which today’s leaders must grapple issues-such as how leaders serve and sacrifice, why leaders need loving critics, why leaders can't take trust for granted, why it’s not just the leader’s vision, why failure is always an option, why it takes courage to “make a life,” how to liberate the leader in everyone, and ultimately, how the legacy you leave is the life you lead.
This seminar is scheduled for Wednesday, May 23, 2007, 8:30 a.m. -11:00 p.m. on the Santa Clara University campus - California Mission Room, Benson Center.
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 Tuesday, October 2, 2007
RCME Presents - Jeanne Bliss
Chief Customer Officer: Getting Past Lip Service to Passionate Action
Customer relationships expert, Jeanne Bliss will present a step-by-step plan for delivering an extraordinary customer experience. She draws on her experience with Microsoft, Allstate, Land's End, to explain why "customer-centric" initiatives fail and why companies continue to ignore their customers. She will illustrate how to break the cycle of mediocrity and provide a blueprint for changing customer relations at the core of the company.
This seminar is scheduled for Tuesday,October 2, 2007, 10:00 a.m.-1:00p.m. on the Santa Clara University campus - California Mission Room, Benson Center.
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RSVP to: dgustafson@scu.edu
Danielle Gustafson, Office Coordinator
phone: 408.554.4960
fax: 408.554.4777
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RCME at Santa Clara University
2006 PROGRAM SCHEDULE:
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The Trendmaster's Guide: Get a Jump on What Your Customer Wants Next
Robyn provides a thought provoking environmental scan of the macro marketplace that takes the listener deep into the hearts and minds of the consumer. Her visual presentations challenge the audience to look at trend 'from the inside out' by focusing their attention on what's important instead of just what's next. Energies are revitalized, perspectives reframed and possibilities re-envisioned.
This seminar is scheduled for Wednesday, Feb. 22, 2006 beginning at 9:00 a.m. - 1:00 p.m. on the Santa Clara University campus - California Mission Room, Benson Center.
 Download pdf Flyer
Wednesday, February 22, 2006
Robyn Waters
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 Thursday, June 8, 2006
GEORGE KOHLRIESER
Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance
The chance of being taken hostage is relatively small. However, anyone can be become a "metaphorical hostage" in a relationship with a boss, employees, colleagues, or customers. In this program, George Kohlrieser- an international leadership professor, consultant, and veteran hostage negotiator- will illustrate that it is only by openly facing conflict that we can truly progress through the most difficult business challenges.
This seminar is scheduled for Thursday, June 8, 2006, 9:00 a.m. - 12:00 p.m. on the Santa Clara University campus - California Mission Room, Benson Center.
Download pdf Flyer
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 Thursday, September 28, 2006
David A. Goldsmith
Redefining Retailing: Innovating for Today's Multidimensional Buyer
The face of retailing is changing and changing rapidly. In this program, David Goldsmith, co-founder and President of MetaMatrix Consulting Group, will explore why and how retailers of the future are on the edge of a consumer revolution. He will discuss how 'multidimensional buyers' are reshaping retailing and present implications for the entire retail chain, from vendor to consumer.
This seminar is scheduled for Thursday, September 28, 2006, 9:00 a.m. -12:00 p.m. on the Santa Clara University campus - California Mission Room, Benson Center.
Download pdf Flyer
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RCME at Santa Clara University
2005 PROGRAM SCHEDULE:
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Tuesday, March 29, 2005
Ram Charan, author of Confronting Reality. In this program, Ram will show how to connect the big picture of the new era of business with the nitty-gritty of what to do about it. Through a completely new way to understand and use the business model as the primary tool for confronting reality - a breakthrough that has the potential to become the management innovation of this decade - you'll know sooner rather than later whether your fundamental business premise is under assault, where your best opportunities lie, what you should change and what you should leave alone, and how to realistically plan the future of your business.
This seminar is scheduled for Tuesday, March 29, 2005 beginning at 9:00 a.m. - 1:00 p.m. on the Santa Clara University campus - Brass Rail, Benson Center.
Download pdf Flyer
Wednesday, June 8, 2005
Janelle Barlow, President of Branded Customer Service - North America: Janelle Barlow will show you how to successfully leverage the power of brands She distinguishes the array of service categories that now permeate the field, including service excellence, themed customer experiences, and 'on-brand/off-brand' service. She will show how to make smarter decisions that are brand consistent and still display their own personality. If you are serious about building great enduring connections between your customers and the brand you represent, then Barlow's presentation will provide you both the road map and the tool kit you need to become an on-brand organization.
This seminar is scheduled for Wednesday, June 8, 2005 beginning at 9:30 a.m. - 1:00 p.m. on the Santa Clara University campus - Brass Rail, Benson Center.
Download pdf Flyer
Wednesday, October 12, 2005
Dan Stanek, Executive Vice President of Retail Forward: Dan Stanek will explore the one constant in the retail marketplace - that success is all about profitable growth. But how do you achieve it? There is a need to be more imaginative, yet at the same time, more systematic, in the search for growth opportunities. Other areas that Dan will explore are:
(1) The necessary framework for thinking about growth opportunities - from optimizing the business, to expanding the business, to redefining it.
(2) Illustrate the consumer value proposition that will drive economic advantage and create a growth engine.
(3) Present a process for investigating, generating, evaluating, and initiating growth opportunities.
This seminar is scheduled for Wednesday, October 12, 2005 beginning at 9:30 a.m. - 1:00 p.m. on the Santa Clara University campus - Brass Rail, Benson Center.
Download pdf Flyer
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RSVP to: dgustafson@scu.edu
Danielle Gustafson, Office Coordinator
phone: 408.554.4960
fax: 408.554.4777
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2002 PROGRAM SCHEDULE:
March 19: Gary Heil on One Size Fits One: Building Relationships One Customer at a Time.
June 12: Barry Posner on Being at Our Personal Best As Leaders: How to Get Extraordinary Things Done.
October 2: Dale Achabal and Kirthi Kalyanam on Best Practices in Integrated Mulit-Channel Retailing.
2001 PROGRAM SCHEDULE:
October 19: Marshall L. Fisher on Rocket Science Retailing: Are You ready?
April 5: Tom Shanks, Ph.D. on Competitive Advantage, Corporate Values and Ethical Decision-making: How Do You 'Do the Right Thing' In Business?
2000 PROGRAM SCHEDULE:
 March 3: Agnieszka Winkler on Warp Speed Branding and the Impact of Technology on Retail Marketing.
June 6: Thomas Mahan, Ph.D. on Winning the Talent Wars: Attracting Top Talent and Motivating High.
September 28: E-retailing.com@SCU: Achieving a Unified View of the Customer.
1999 PROGRAM SCHEDULE:
March 4: Edith Weiner on Retailing and the Future. Back by popular demand, futurist Edith Weiner will explore the potential impact of social, technological, political and economic trends on the retail industry and provide her insights into the changing consumer.
June 25: Retail.Com with Dr. Kirthi Kalyanam and a distinguished panel of e-business experts will explore the salient issues and future trends in e-business and their impact on the retail industry.
October 1: Len Berry, Discovering the Soul of Service. Marketing expert, Len Berry, will discuss ideas from his upcoming new book, Discovering the Soul of Service, and how the "artistry" of great service can be created in a company.
1998 PROGRAM SCHEDULE:
March 10: An analysis of social, technological, political and economic trends and their likely impact on the retail industry, presented by Edith Weiner, President, Weiner, Edrich, Brown, Inc., a leading futurist consulting group in the U.S.
June 23: Jeffrey Pfeffer, Stanford University, will explore why even smart organizations fall into harmful patterns when managing people, and offer specific, actionable steps that can be taken to achieve improved performance.
October 22: Roger Blackwell, author of From Mind to Market, will examine how the nature of competition and dominance is changing, and how to master demand chain techniques.
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For Further Information Contact:
Cynthia M. Gamage
Associate Director, RMI
Santa Clara University
Phone: 408-554-4961
Fax: 408-554-4777
CGAMAGE@SCU.EDU
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