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ACCESS Card Policies
Lost or Stolen Card, and Replacement Fees
ACCESS Card Accounts
Closing Accounts, Refunds, and Returns
Account Error Resolution
The ACCESS card is Santa Clara University's multi-purpose photo ID card issued to each student. Beyond identification of student status, the card enables library circulation, facility access, and cashless purchasing. The card, related accounts, and access privileges are non-transferable. The individual identified by the card is responsible for all usage of his or her card and is the only one authorized to present the card for services, access, or purchases. A student using a card that does not belong to him or her may have that card confiscated and may be referred to the vice provost for student life for disciplinary action. The ACCESS Card Office is responsible for the issuance of all ACCESS cards and the maintenance of all card reader locations. If a card does not function properly at any location, the card owner should seek assistance at the ACCESS Card Office.
The card owner is responsible for suspending any lost or stolen ACCESS card immediately 24 hours a day, seven days a week. The loss may be reported and the card suspended anytime online at www.scu.edu/access, in person at the ACCESS Card Office during business hours, or by phone at 408-551-1647. After hours, Campus Safety Services (open 24 hours a day) may be notified either in person or by phone at 408-554-4441. The card owner is responsible for all use of his or her card prior to the request for card suspension, whether it was made online, at the ACCESS Card Office, or at Campus Safety Services. If the suspension request is reported within 48 hours of the loss of the card, the card owner liability does not exceed $50 in unauthorized charges. If the suspension request is made within 60 days, the card owner liability does not exceed $500 in unauthorized charges. If the suspension request is not made within 60 business days of the loss, the liability to the card owner for unauthorized charges may be limited only to funds available on account. ACCESS cards damaged or defaced are no longer valid and must be replaced. A $15 fee is charged to replace a lost/stolen card. A damaged or defaced card is replaced for a $5 fee.
The card owner agrees to be bound by all account terms and conditions set forth in the ACCESS Card Agreement signed when the card is obtained. All ACCESS accounts are debit accounts, not credit accounts, and must maintain deposits sufficient to cover the cost of purchases. The card owner may review recent charges made to his or her account online at www.scu.edu/access and may request written statements of detailed account activity through the ACCESS Card Office. The ACCESS Card Office may disclose account activity to a parent or benefactor only if written authorization is received from the card owner in advance.
All ACCESS Dining Plans are non-refundable. ACCESS Resident Dining Plans are quarterly allocations that expire on the Sunday following the last day of finals. At the end of the resident contract, the plan is closed and any unused balance is forfeited. ACCESS Dining Plus Plans expire at graduation or withdrawal from the University. Refunds of Flex Account balances may be requested upon separation from SCU for a $10 processing fee. If a balance remains in a student's University Bursar Account at the time of the refund request, that balance is deducted from the Flex Account before a refund is issued. An ACCESS Flex Account left inactive expires 18 months after the last day of a student's enrollment with any remaining balance reverting to the University. Any returned purchase originally made on an ACCESS account is credited back to that account. There are no cash refunds or withdrawals from an active ACCESS card account. The card owner is charged $15 for any check submitted to the ACCESS Office which is subsequently returned by the bank. An ACCESS card may be suspended until the returned check is cleared. A deficit balance created by an unresolved returned check may be charged to a card owner's University Bursar Account.
If an error is noticed on an ACCESS receipt or statement, the card owner should contact the ACCESS Card Office no later than 60 days after the error appears. If the report is made orally, a written confirmation may be required within 10 days. The investigation results should be available within 10 days of notification; if more time is needed, the investigation may take up to 45 days. If no error is found, a written explanation is provided within three business days after the close of the investigation. The card owner may request copies of the documents used in the investigation.