1. How do I pay tuition?
2. What is an e-check?
3. Why aren’t credit cards accepted at the Bursar’s Office?
4. If I pay online today, when does the payment show on my student account?
5. If I receive a QuikPAY confirmation number for my online payment, does that mean that my payment is valid?
6. What should I do if I receive QuikPAY error email notification regarding my payment?
7. Why is my payment not reflected on my online billing statement?
8. What if I don’t want to pay online using QuikPAY?
9. My financial aid is not correct. What should I do?
10. I’m covered by my own/my parent’s health insurance plan. Do I have to purchase the SCU health insurance plan?
11. I never use Cowell Health Center. Do I have to pay the Health Center Fee?
12. Do I really need to read my GroupWise mail?
13. How do I get an ecampus password?
14. What if my ecampus password doesn’t work?
15. What is FERPA?
16. What is FAFSA?
17. How can my parents pay my bill?
18. Can my employer set up direct billing with Santa Clara University?
19. How can my employer pay my bill?
20. What is an Authorized Payer?
21. Why aren’t my parents getting a bill?
22. Can I get a paper bill sent home?
23. What if my Authorized Payer name and password doesn’t work?
24. How can my parents or Authorized payer access information on my account?
25. I need proof of payment for company reimbursement. Where can I get this form?
26. I dropped my class, why do I still owe money?
27. What if I decide to leave Santa Clara University?
28. How do I cancel my housing contract?
29. My housing charges are not correct. Who do I contact?
30. What if I have a billing dispute?
31. I received an outside scholarship check, what do I do?
- How do I pay tuition?
Payment can be made in person, online via QuikPay, or by mail. The Enrollment Services Center can only accept cash or checks at the counter. Online QuikPay payments can be made an e-check. There is no fee for using an e-check as a payment method.
Parent/Authorized Payer QuikPay log-in (a new window will open)
Student Ecampus log-in (a new window will open)
Checks can be mailed, along with the remittance slip from your online statement to:
Santa Clara University
Bursar's Office
P.O. Box 742657
Los Angeles, CA 90074-2657
To pay in person with a check, cash, money order, or cashier's check, go to the Enrollment Services Center in the Admissions and Enrollment Services building, first floor.
Click here for more information regarding Tuition Payments.
Return to top
- What is an e-check?
An e-check is a one time electronic withdrawal from your personal checking account. This option allows the payer to submit a check electronically via the web rather sending a traditional check by mail. Checks issued from credit card companies, money market accounts, home equity or other lines of credits cannot be processed as an e-check. Some small banks and credit unions may not allow e-check payments. You will need to check with your bank to make sure you can process an electronic payment.
Return to top
- Why aren’t credit cards accepted at the Bursar’s Office?
The service fees charged to the University from credit card transactions on tuition, fees, room and board had reached nearly a million dollars per year. This expense was paid out of tuition revenues, therefore reducing tuition dollars available for programs and services for all students. Santa Clara University is one of many schools that do not accept credit cards for tuition and related charges.
Return to top
- If I pay online today, when does the payment show on my student account?
Online payments through QuikPay are typically applied to your student account within a few minutes.
Return to top
- If I receive a QuikPAY confirmation number for my online payment, does that mean that my payment is valid?
No, a QuikPay confirmation number simply indicates that you have submitted your payment information to QuikPay, it does not mean that your information was accurate. There could be an error with your payment information (e.g. checking account or routing number could have accidentally been transposed). If there is an error, you will receive an e-mail notification from QuikPay within 72 business hours regarding your incorrect payment information. There is a $25 return check fee for returned checks, including e-checks.
Return to top
- What should I do if I receive QuikPAY error email notification regarding my payment?
Submit your payment information to QuikPay again, making sure to use the correct checking account information. There is a $25 return check fee for returned e-checks even if it is just an incorrect routing or account number.
Return to top
- Why is my payment not reflected on my online billing statement?
The online statement is not 'real time' and will reflect only those charges and payments up to the billing statement date. If a payment is received or charges are incurred after a billing statement has been generated for you, your total balance due will not change. Your online billing statement is static, much like reviewing a copy of your paper bill. Current activity can be viewed on Account Status under the View Accounts link on the QuikPay page. Students can view current activity on their ecampus account by clicking on SCU Account Detail on the Student Center page.
Return to top
- What if I don’t want to pay online using QuikPAY?
Although electronic payment is the quickest way to submit payment to the University, we understand that some individuals are not yet comfortable providing account information over the web. You may still choose to submit your check payment by mail. Simply print out the PDF copy of your bill and return the bottom portion with your payment to the address on the statement. The PDF icon is under the dotted line on the online statement. Check and cash payments may also be made during office hours at the Bursar’s Office. We also accept wire transfers, please contact the Bursar's Office for more information.
Return to top
- My financial aid is not correct. What should I do?
Financial Aid inquiries should be directed to the Financial Aid Office at 408-554-4505. If you have a payment due date approaching, and cannot pay the full balance, contact the Bursar’s Office for payment plan options. The summer term is an optional term and tuition and fees are due when billed; there are no payment plan options for the summer term.
Return to top
- I’m covered by my own/my parent’s health insurance plan. Do I have to purchase the SCU health insurance plan?
No. Purchase of the SCU health insurance plan is only mandatory if you do not have coverage of your own. All Law 1st year and undergraduate students are required to carry health insurance and must provide proof of insurance every year by filling out an on-line Health Insurance Waiver Form. Graduate students other than those on F-1 or J-1 visas are the only students who do not have to fill out the insurance form unless they decide to use the Health Center for their medical care. Please click for more information regarding health insurance waiver.
Return to top
- I never use Cowell Health Center. Do I have to pay the Health Center Fee?
The Health Center fee is only charged to Graduate students who have purchased the SCU insurance policy. The Undergraduate and Law student Health Center fee is included with the cost of tuition. If a student used Cowell Health Center, even if they have their own health insurance, may be charged minor fees for medical procedures and/or medicines.
Return to top
- Do I really need to read my GroupWise mail?
Yes. Especially if you want to receive important Bursar updates. As a student, it is your responsibility to keep informed of all billing policies and due dates, reading your GroupWise email is a great way to meet this obligation.
Return to top
- How do I get an ecampus password?
Ecampus passwords are initially provided to newly admitted students during the admission process. If you lose your password, go to ecampus and click on the “Forgot your password?” link. You will need to enter your User ID (Capitol W and the last 7 digits of your student id number). After submitting your request, an email will be sent to you with a new password for ecampus.
Return to top
- What if my ecampus password doesn’t work?
Remember, your login id and password are case sensitive. Make sure you are using the correct upper or lower case setting. If that still does not resolve the problem, click the “Forgot your password?” link on the ecampus home page and follow the prompts. You may also contact ecampus by clicking on the “Contact Us” link.
Return to top
- What is FERPA?
The Family Educational Rights and Privacy Act of 1974 protects the confidentiality of student records. FERPA governs (1) the release of educational records maintained by the university and (2) access to these records. Without a signed FERPA form on file with the University, information regarding a student’s record cannot be released to a third party. Parents are considered a third party. Click here for more information.
Return to top
- What is FAFSA?
FAFSA stands for Free Application for Federal Student Aid. This form is used by the Financial Aid Office to determine how much financial aid/loans you qualify for. FAFSA must be completed every year by March 2nd. For a more detailed explanation, please visit the Financial Aid Office web site.
Return to top
- How can my parents pay my bill?
Parents may be set up as an Authorized Payer. An Authorized Payer will have his/her own user id and password for Quikpay, the online billing system. Authorized Payers will also receive email notifications when a bill has been generated. To create an Authorized Payer, login to ecampus, click on Bursar Office, click on View Bill & Make Payment, then click on Authorize Payers. You may also elect to share your ecampus your id and password with your parent. Please note: if you do share your id and password this will also grant access to your grades and enrollment records.
Return to top
- Can my employer set up direct billing with Santa Clara University?
Santa Clara University does not bill third parties (employers) or enter into third party contracts. It is the student’s responsibility not the employer to ensure the tuition is paid by the due dates. Payments not received by the due dates (whether paid by the student or employer) will be subject to $75 late payment fee and financial clearance hold.
Return to top
- How can my employer pay my bill?
Your employer may be set up as an Authorized Payer. An Authorized Payer will have his/her own user id and password for Quikpay, the online billing system. Authorized Payers may also receive email notifications when a bill has been generated. To create an Authorized Payer, login to ecampus, click on Bursar Office, click on View Bill & Make Payment, then click on Authorize Payers. The Authorized Payer will not have access to your up-to date account summary, grades, or enrollment records.
Return to top
- What is an Authorized Payer?
Students can set up a third party (parents are a third party) to have access to the student’s bills and be able to make online payments; the student will need to create a user id and password for the Authorized Payer via the ecampus system. Click here for instructions on setting up Authorize Payers. This will give the parents/authorize payers limited access to the student’s account. The Authorized Payer will be able to see all monthly bills and have access to the Make a Payment screen. They will not have access to your up-to-date account summary. If you would like to grant them full online access to your account, you will need to share your ecampus login id and password with your parents/authorize payers. Please note: this will also grant access to your grades and enrollment records.
Return to top
- Why aren’t my parents getting a bill?
The student is considered the account holder. Students assume responsibility of all costs incurred as a result of enrollment at Santa Clara University and agree to abide by University policies and procedures. In compliance with FERPA, the University is prohibited from providing certain information from your financial records to a third party, this includes your parents. You may grant the University permission to release information about your financial record by submitting a completed FERPA release form. FERPA forms are available at the Bursar’s Office and the Registrar’s Office. Please note: submitting this form does not release the student of his/her financial responsibilities nor does this grant online account access.
Return to top
- Can I get a paper bill sent home?
Santa Clara University bills electronically only. A bill cannot be sent home directly from our office. However, students may print their bills and mail a copy home to parents/third party payers. Parents/third parties may also access a student’s statement online by obtaining an Authorized Payer user id and password.
Return to top
- What if my Authorized Payer name and password doesn’t work?
If the Authorized Payer's name and/or password do not work, only the Authorized Payer can reset or edit the information. Log in at ecampus account and reset or edit the Authorized payer information. Only the student can add, or delete an Authorized Payer. When an Authorized Payer has the name and/or password changed, an email will be sent to the Authorized payer.
Return to top
- How can my parents or Authorized Payer access information on my account?
If you would like your parents/authorized payers to have access to your bills and be able to make online payments, you will need to create a user id and password for them via the ecampus system. Click here for instructions on setting up Authorize Payers. This will give your parents/authorize payers limited access to your account. They will be able to see all monthly bills and have access to the Make a Payment screen. They will not have access to your up-to-date account summary. If you would like to grant them full online access to your account, you will need to share your ecampus login id and password with your parents/authorize payers. Please note: this will also grant access to your grades and enrollment records. Filling out a FERPA form will allow your parents (third party) access to information about your student account by phone, mail, email, or in person.
Return to top
- I need proof of payment for company reimbursement. Where can I get this form?
The SCU Tuition & Fee Verification can be used for company reimbursement purposes. To obtain this form login to your ecampus account. Click on Bursar Office, and then click on SCU Tuition & Fee Verification. From this page, click on the magnify glass icon to search for your desired term. Once you’ve selected the appropriate term, click on the Submit button. A document will be emailed to you. If needed, students may bring the SCU Tuition & Fee Verification form to our office for an official stamp.
Return to top
- I dropped my class. Why do I still owe money?
If you officially dropped your course using ecampus or by submitting the appropriate paperwork to the registrar and are still being charged tuition, chances are you did not drop within the tuition refund periods. Students must drop by 5:00pm, Friday, the first week of classes to receive a full tuition refund. Summer session drop schedules are different from the regular school year. Please refer to the refund policy for more information. Click here to view the refund policy.
Note: Undergraduates are considered full-time and charged accordingly after the add/drop period if he/she is enrolled in 12 or more units. Students dropping courses after the add/drop period will not receive any tuition adjustment.
Return to top
- What if I decide to leave Santa Clara University?
An undergraduate student who intends to leave the University must make an appointment with a University Advisor (Drahman Center) to discuss the implications of the decision and the process for withdrawal. Law students must submit a written request to the senior assistant dean for student services. Graduate students will need to submit written notification to their respective graduate programs office. The withdrawing graduate student is responsible for dropping courses in addition to submitting written notice. Please remember to check the University’s Tuition Refund Policy. If applicable, the Financial Aid, Housing and Access Offices will also need to be notified. If this withdrawal is due to medical reasons and you are enrolled in the Dewar’s Tuition Insurance protection plan, please visit www.collegerefund.com for information on filing your insurance claim.
Return to top
- How do I cancel my housing contract?
Contact the Housing and Residence Life Office to make changes to or cancel your current housing contract. The Housing and Residence Life Office can be contacted at (408) 554-4900.
Return to top
- My housing charges are not correct. Who do I contact?
Contact the Housing and Residence Life Office to correct your housing contract. The Housing and Residence Life Office can be contacted at (408) 554-4900.
Return to top
- What if I have a billing dispute?
If a student/parent believes there is an error on his or her billing statement, a written explanation should be forwarded to: Santa Clara University, Bursar's Office, 500 El Camino Real, Santa Clara, CA 95053-0615. The Bursar's Office must receive written/email correspondence within 60 days from the billing statement date on which the error appeared. Communication can be made by telephone, but doing so will not preserve the student's rights. Payment for the amount in question only is not required while the investigation is in progress.
Return to top
- I received an outside scholarship check, what do I do?
All scholarship checks are sent to the Financial Aid Office:
Santa Clara University
Financial Aid Office
500 El Camino Real
Santa Clara CA 95053-0609
Note: Scholarship checks sent to the Bursar's Office will be forwarded to the Financial Aid Office for processing.
|
