Santa Clara University

Bursars Office

Student Holds


A hold (also known as a ‘service indicator’) is a tool placed on a students account to communicate important student information to various departments on campus. Some holds are for informational purposes only, while others suppress University services such as registration and the issuance of diplomas & transcripts.

    HOLDS THAT IMPACT REGISTRATION, TRANSCRIPTS, AND DIPLOMAS:   
Code Description Reason Contact
 LPF Late Payment Fee Payment not received by statement deadline. $100 late payment fee charged to the student's account Enrollment Services Center
408-551-1000
 RTD  Registration/
Transcript/
Diploma
Usually associated with a library book/late fine, or overdue parking fine Enrollment Services Center
408-551-1000
DEL Delinquent Account Account balance is over 75 days past due Credit Counseling 408-554-4620
BUR Bursar Office Hold
Poor payment history or multiple returns. This hold will prevent online payments. Payment in guaranteed funds may be requested.
Bursar's Office 408-554-4424
PRC Pre-Collections Account balance is past due and subject to assignment to outside collection agency Credit Counseling 408-554-4620
CCS Credit Counseling Account balance is extremely delinquent or you are on a specialized payment plan Credit Counseling
408-554-4620

 RCK,RAC,RED,

RHD,RPP

Returned Check Check payment returned by banking institution. This can be an online or paper check. Bursar's Office
408-554-4424
 COL  Collection Student account has defaulted. Account assigned to outside collection agency Credit
Counseling
408-554-4620
SLI Student Life Penalty Student disciplinary action as decided by the University's Judicial system. Only Student Life staff can remove hold. Office of Student Life
408-554-4583
    HOLDS THAT IMPACT REGISTRATION:   
ADV Advising Student must meet with their faculty academic advisor Drahmann Center
408-554-4918
PCL Prior Collection Student must pre-pay all enrollment costs in guaranteed funds prior to registering for each term Credit Counseling
408-554-4620
DEP Deposit Payment Required Non-SCU student must pay a deposit before registering for the summer term. Undergraduate
Summer Program
408-554-4833
 PAY Prepayment Student is required to prepay for enrollment. Some prepayment holds require guaranteed funds. Enrollment Services Center
408-551-1000
    HOLDS THAT ARE INFORMATION ONLY:   
 FPA Authorized Information Release A FERPA form was filled out and signed by the student authorizing SCU to release academic and/or financial information to a third party. As of 2013, the FERPA form is filled out by the student through their student account.


Registrar's Office
408-554-4331 or Enrollment Services Center 408-551-1000

 NRF No Refund

Student, Parent, or Department has requested that a refund not be granted. If the student placed a 'No Refund' hold, only the student can remove the hold. Third parties and departments must authorize removal of the 'No Refund' hold.
A 'No Refund' hold is placed if a student has invalid direct deposit information.

Enrollment Services Center
408-551-1000
PPL Payment Plan Student is on a HigherOne/CashNet monthly online payment plan Bursar's Office
408-554-4424
REM Tuition Remission Faculty/Staff tuition remission for qualified SCU dependents and staff Enrollment Services Center
551-1000


  • Most holds can be released in 24 business hours. If the account has a delinquent hold (2 or more due dates have passed), the hold can take longer to remove:
    Cash, cashier's check, money order - 24 business hours
    Online payment - 5 business days
    Personal check payment - 21 business days
  • Some late payment holds cannot be paid online.
  • For poor payment histories, some account holds will remain even after a guaranteed fund payment.
  • Holds placed by departments other than Enrollment Services Center or the Bursar's Office, contact the department for more information and hold release.
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