Emails with ambiguity, miscommunications about commitments, hoarding information, worries about outsourcing, delays... No trust here!
Research makes it clear that trust is a pivotal value that can significantly improve a company's performance in the global market. Employees' readiness to trust one another is critical to sharing information, taking calculated risks, surfacing innovative ideas or bringing problems to light as soon as they occur. Companies with high levels of trust experience increased speed, higher morale, reduced costs, and higher total return to shareholders than companies with low trust, thus gaining a competitive advantage.
In this program, learn how to identify and increase trust in a multicultural or global team. Learn the dimensions of trust you most value and how to bring this clarity to your team. Explore how cultural differences affect priorities in the decision to trust, adding challenges for global organizations.
Following this session you will be able to:
- Identify ways in which increased levels of trust will help you achieve team goals/objectives
- Discuss the 10 Trust Criteria and clarify trust priorities in your team
- Understand cultural factors that influence a person's decision to trust another
- Identify "trust-breakers" early in the life of your team, and eliminate these as obstacles to collaboration
- Gain a model for your team's "Trust Charter" to gain new levels of trust and collaboration
Who should attend?
Leaders, managers, and individual contributors who want to understand the dynamics of trust across cultures, gain a tool to assess trust, and increase their trustworthiness in the view of others.
Instructor
Marian Stetson-Rodriguez, M.S.O.D.
Marian is President and founder of Charis Intercultural Training Corporation. Her company is a leader in the field of global leadership and management development in high tech and biotech industries. Marian is a researcher and practitioner in the topic of intercultural trust. She is certified in WorldWork's International Team Trust Indicator, and has been an invited speaker in Europe on the topic of trust across cultures. She has conducted the International Team Trust Indicator diagnostics, teambuilding, and coaching for Toyota, Amgen, Intel, SMART Modular Technologies, Marvell Semiconductor, Abbott and SpinMaster at various stages of team and project development, and consulted to the U.S. Army on developing instruments to assess trust.
She holds a M.S. in Organization Development from Pepperdine Graziadio School of Business and Management, a B.A. in Linguistics from University of California at Berkeley, has attended La Sorbonne Paris IV and the Monterey Institute of International Studies. Since 1999 she has been adjunct faculty for Santa Clara University, Graduate School of Engineering, where she teaches "Managing in a Multicultural Environment" and "Building Global Teams", and since 2007 she has taught at Leavey School of Business in the MBA program. Marian is an international speaker at conferences and has appeared in the NY Times, Success Magazine, Business 2.0, NPR, the San Jose Mercury News, and Business Times of San Francisco and San Jose.
Refund and Cancellation Policy:
All requests for refunds must be sent by email to scuedc@scu.edu. The Executive Development Center's refund policy states that program registrants unable to attend will receive a refund under the following conditions:
- More than one week prior to the program will incur a $25 processing fee
- Less than one week prior to the program, no refund given
- If a participant is a no-show for a program, no refund will be given
The executive Development Center reserves the right to cancel any program for which minimum enrollment is not met prior to the program's beginning date. If a program is canceled, participants will be notified, and the full registration fee will be refunded.
Substitutions and Rollover Policy:
Participant substitutions are allowed for all programs. The substitute information must be sent by email - scuedc@scu.edu or call 408-554-4521 with the substitute information: name, job title, email address, and phone number no later than 2 p.m. the day before the program begins. For participants who opt to roll into a program scheduled at a later date, a $15 fee will be incurred for each rollover. The rollover fee must be received within two weeks of request. Since program prices are subject to increase, participants who roll to a subsequent program will also be responsible for any price increase.
