Improve Your Team's Performance: Know When to Lead and When to Manage
February 10, 2010
9a.m. - Noon
Program fee: $145
Santa Clara University campus
Online registration for this event.
Every manager and every leader needs a clear understanding of the differences between managing and leading. Both are essential, but there are significant overlaps and distinct differences to understand. Knowing what your respective team needs, when, and how best to present it are essential skills for every manager.
In this half day program, you learn and practice:
- Your roles and responsibilities as a leader and as a manager, when to use them, and why
- The distinction between being effective and being efficient...and which one must come first
- How best to achieve clarity of outcomes
Who should attend?
Managers and professionals across all industries and functional areas.
Faculty
David R. Palmer, Ph.D., is an experienced management consultant, executive, educator, and professional speaker. His expertise is based on over twenty-five years of work in industrial and professional service settings in firms of all sizes. He is the Founder and President of the Institute for Marketing and Innovation, Inc. a management consulting firm in Santa Clara, California. He holds a Ph.D. and an M.A. in Management from the Peter F. Drucker Graduate School of Management at Claremont Graduate University as well as an M.B.A. in Finance and an M.S. in Accounting from the Wharton Graduate School at the University of Pennsylvania, and a degree in Economics and Accounting from Claremont McKenna College. He has taught in the MBA program at Santa Clara University for 18 years.
Cancellation policy and refunds:
Cancellations made more than one week prior to a program will incur a $25 processing fee. For cancellations that occur less than one week prior to a program, no refund will be given. If a participant is a no-show for a program, no refund will be given. A full refund will be given in the event the program is canceled.
Substitutions:
Participant substitutions are allowed for all programs. The substitute information must be sent by email - scuedc@scu.edu or call 408-554-4521 with the substitute information: name, job title, email address, and phone number no later than 4 p.m. the day before the program begins. If you are unable to attend and cannot send a substitute, we offer a one time credit to attend another half day program.
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