Santa Clara University

Communication Effectiveness: Bridging the Gaps and Avoiding the Traps

May 13-15, 2008 (the May class is canceled)
August 5-7, 2008 or November 6-8, 2007
7:30 to 8:00 a.m. Networking & Breakfast
8:00 a.m. to 5:00 p.m. Program
Santa Clara University campus

Program Fee $1,775 (includes continental breakfast, refreshments and materials)

To be effective in business, communicating well is the single most important skill you must master.

• How much time and money did the last "miscommunication" cost you and your firm?
• Have you mastered the process of influencing others?

Do you know you can be right on an issue, but wrong in the end because you presented it the wrong way? This three-day program gives you a solid understanding of the many aspects of communicating effectively. Upon completion of the program, attendees will receive a certificate of completion from Santa Clara University.

Program Benefits (more benefits)

• Discover your communication assumptions and their role in determining your behavior and the behavior of others
• Learn "key factors" about communicating that every master communicator knows
• Learn classic communication pitfalls and how to avoid them
• Learn and practice how to discover the other person's needs, wants, and expectations
• Learn the "Paradox of Influence" and how it can make an enormous difference in your ability to influence others
• Discover the power of questions and how to use them to give you a competitive edge
• Discover how to use a more "creative approach" to solve conflicting outcomes 

Program Topics

• The Communication Process: It's Much More Complex than You Think
• Sixteen Classic Communication Pitfalls
• Key factors in communicating
• Listening / Speaking
• Writing / Reading

Managers and professionals across all industries and functional areas.

Faculty

David R. Palmer is an experienced management consultant, executive, educator, and professional speaker. His expertise is based on over twenty-five years of work in industrial and professional service settings in firms of all sizes. He is a Partner with the Customer Manufacturing Group, a management consulting firm in Santa Clara, California. He holds a degree in Economics and Accounting from Claremont McKenna College, an M.B.A. in Finance and an M.S. in Accounting from the Wharton Graduate School at the University of Pennsylvania, and an M.A. and Ph.D. in Management from the Peter F. Drucker Graduate School of Management at Claremont Graduate University. He has taught in the MBA Program at Santa Clara University for 15 years.

Listen to an interview with Dr. David R. Palmer

“Dr. Palmer is fantastic, he delivers content that has real life applications.”
— Min Chen, Product Manager, Spectra-Physics

“A wealth of information that I am certain will improve my life as a boss & employee.”
—Loren Van Huystee, Manager Integrated Master Planning & Scheduling, BAE Systems