Santa Clara University

Taking the Waste Out of Work

March 4, 2010
8:30a.m. - 11:30a.m.
Program fee: $145
Santa Clara University campus

This program has been canceled.

In difficult economic times, organizations need to figure out how to do more with less. Often the immediate response is to cut heads, but there are many ways to optimize resources and increase the bottom line. This course will show you how to streamline processes in service, office, and engineering and production environments by 50-100%.

Using the most valued techniques from Six Sigma, Lean and Business Process Improvement, the program will show you how to improve work processes to:

• Reduce costs
• Increase process efficiency
• Increase value to the customer

In this program you will learn:

• Which process evaluation tools to apply to your work processes
• How to use specific evaluation techniques
• A resourcing method which will get you the best results

Who should attend:

• Managers across all industries and disciplines who want to streamline the organizations work processes
• Program managers who handle cross functional initiatives
• Senior managers who want to restructure how work is done in the organization
• We recommend (but is not required) that you come with a colleague in your area. This program will include several application exercises. You will benefit more with 'two heads' during the program and it's much easier to apply your learning when two of you go back to your organization.

Faculty

Shelley Sweet is President of I-4 Process Consultants (Ideas, Involvement, Implementation, Impact) in Palo Alto, California. She facilitates business process improvement via lean, six sigma, reengineering, and continuous improvement techniques. Her track record includes over 20 complex projects in organizations redesigning processes to eliminate wastes, minimize wait and cycle time, and create customer delight. Her clients include both large and small corporations, public and non-profit organizations, such as Cisco, Hewlett Packard, Oracle, Pfizer, KCI, Chevron, PPG, Santa Clara County, California Council for Economic and Environmental Balance, University of California at Berkeley, Stanford University, and Lawrence Berkeley National Laboratory.

Cancellation policy and refunds:

Cancellations made more than one week prior to a program will incur a $25 processing fee. For cancellations that occur less than one week prior to a program, no refund will be given. If a participant is a no-show for a program, no refund will be given. A full refund will be given in the event the program is canceled.

Substitutions:

Participant substitutions are allowed for all programs. The substitute information must be sent by email - scuedc@scu.edu or call 408-554-4521 with the substitute information: name, job title, email address, and phone number no later than 4 p.m. the day before the program begins.