Santa Clara University

Design Center

Frequently Asked Questions

Q. Where is the design center located?
The Design Center Lab is located at Building 402, Room 608. This building is also known as the Mechanical Engineering, or Murphy Engineering. Alternatively, the map can be used to locate the design center. Access cards are required to gain entry into the Design Center.

Q. At what times is the Design Center open?
The Design Center is open from 8:00 A.M. – 12:00 A.M. daily (7 days) and 10:00 A.M. – 6:00 P.M. during holiday and break periods. However, classes take precedence over individuals accessing the lab (Lab schedules are available at: http://www.scu.edu/engineering/centers/scudc/hours.cfm).

Q. How do I get an account?
All students who register for an Engineering class have an account generated automatically for them. Your account id is eight characters long consisting of your first initial and up to seven characters of your last name. If you have a common name there may be a number attached to the end of your account id eg: John Smith = jsmith3. Your account id is the same for Unix and WindowsNT systems. Your password is initially your 11 digit student id number on both systems but can be changed later for different systems. The lab monitor on duty in the Design Center can help you determine your account id. However, other specific logins are provided on request, such as: Oracle database, Web pages, Tomcat (JSP) and Servlets, MSDNAA.

Q. How do I enroll in the Microsoft Academic Alliance program to get free software?
All Engineering Faculty, staff or enrolled students can have access to a variety of free Microsoft Operating systems and programs. To enroll in the program, e-mail Support at support@engr.scu.edu. Please include your student/employee ID number so your status can be verified. Once your account has been created, you will receive an e-mail with instructions on how to log into the web page.
The URL for the MSDNAA page is: http://msdn02.e-academy.com/elms/Storefront/Home.aspx?campus=scu_engdes.

Q. How can I request for software to be installed?
Generally, a faculty member must submit a Software Request Form. However, we will consider software requests from students if the software is free and could be of use to many students. Please try to make sure that the software supports our hardware before making a request. The list of resources at the design center is available at: http://www.scu.edu/engineering/centers/scudc/resources.cfm.

Q. Do we have remote connectivity to the design center?
Telnet, FTP or SSH can be used to access the UNIX computers.
Hostnames: sol.dc.engr.scu.edu and linux.dc.engr.scu.edu
For information on remote graphical access to Unix systems see FreeNX
For information on Microsoft Terminal Server Service see term_serv

Q. Can I access my Windows NT home directory from Unix?
Yes. It is /users/nt/homes/username. Note that if you use NT filenames with spaces in them, you will have to surround the filename with quotation marks to do anything with it on the Unix side.

Q. Can I access the Internet from here?
Yes! From telnet/rlogin/ftp, you can use either names or IP numbers. You can use the World Wide Web to access all kinds of information on the internet.

Q. Do you have a POP server?
Yes. The server is pop.engr.scu.edu. See "helpme imap" for more information.

Q. Do you have an IMAP server?
Yes. The server is imap.engr.scu.edu. See "helpme imap" for more information.

Q. Who is the contact person in case of help or more information?
The design center lab is equipped with administrative personnel who can be contacted for any issues that may arise.

Lab Monitor (Design Center Front Desk); (408) 554 – 4909;
Chris Tracy – System/Security Administrator; ctracy@engr.scu.edu
Jason Chong - Windows System Administrator; (408) 551 - 1893; jchong@engr.scu.edu
Lantz Johnson – Manager (408) 554 – 6806; lantz@engr.scu.edu

You can also find help @:
support@engr.scu.edu
http://helpdesk.engr.scu.edu
http://helpme.engr.scu.edu

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