Santa Clara University

Lori Laub

Former Vice President of Customer Care, Great Plains Software

Lori Laub has held executive management positions as Vice President of Customer Care for Great Plains Software, Intuit Corporation, and Vantive Corporation, General Manager Entry Business Unit for Microsoft/Great Plains Software, VP Support Products at Ziff-Davis Publishing, and was Chief Information Officer and VP Information Services at Remedy Corporation. She is the co-author of Delivering World Class Technical Support, has been a featured speaker at many prominent industry events, authored numerous articles for trade publications and has held board positions with a variety of industry organizations. Ms. Laub is a member of the Markkula Center for Applied Ethics Advisory Board, BigTent Advisory Board, and American Cancer Society’s INS Advisory Board. She is also actively involved as a Canary Foundation Host Committee member, and a Community Judge for the East Palo Alto Academy Junior and Senior Exhibitions.