|
Virtual
Help Desk
"Who
To Call" for technology needs
Classroom
equipment problems
Technical support, consultation on equipment purchases |
Media
Services
Ruth Ellison |
x
4520
x 4648 |
| Scheduling
equipment or instructional labs |
Dan
Maloney |
x
4520 |
| PC
/ networking problems |
Information
Technology |
x
5700 |
| Help
integrating technology into teaching; development of multimedia
course materials |
David
Armstrong
Mike Ballen
James Linehan
|
x
1863
x 1842
x 6087 |
| Web
application development |
Rocky
Palladino |
x 1842 |
| LINC-TV,
campus cable TV system |
Terry
Benton |
x
1745 |
| Scanning,
slide-making, transparencies |
Elwood
Mills |
x
6903 |
| Web
Master for campus |
Brian
Washburn |
x
1993 |
| Additional
help; to discuss support or service |
Nancy
Cutler |
x
4915 |
| Orradre
Library Help Services |
|
x
5725 |
Troubleshooting
Classroom Multimedia Projection Systems
Prometheus
Help
ERes
Help
WebBoard
Help
Powerpoint
Help
Web
Publishing Help (by
Brian Washburn, SCU Webmaster)
Publishing
Web Pages on SCUACC
Troubleshooting
Classroom Multimedia Projection Systems
Kenna 109, 111, 212, 214, 216, 218, 306, 308, 310
Data
Projection
-
Connect VGA cable on podium top to the computer's VGA (monitor)
port.
- Connect
the Ethernet cable on podium to PC's Ethernet adaptor (if
you want to go online).
- At
the pull-out control panel: Power "on." Select "computer"
as the source.
- Turn
on the computer (use toggle function if necessary to see
image on both laptop screen and projection screen).
Video
Projection
- At
the pull-out control panel: Select "VCR" as the source.
- Unlock
equipment rack with C420A key and insert tape into VCR.
- Use
the controls on the front of the VCR.
- Adjust
volume at pull-out control panel.
Troubleshooting
Tips
-
The data projector has a built-in "shutdown" which will
turn the projector off after approximately two hours of
static input. To prevent this, switch to a different source
and back to the original source anytime during the two hours;
i.e. from PC to VCR then back to PC.
- If
a projector or panel light is flashing, turn panel off.
When projector or panel has stopped flashing, turn panel
on again. This should reset both the panel and the projector.
- No
power to the panel--is it plugged in?
- Can't
connect to the network? Make sure your adapter is securely
inserted into the ethernet card; that the ethernet cable
is inserted into the adapter; and that the data cable is
in the data jack (usually the "B" jack). Have you logged
onto Novell? If you did not see the log in box as your computer
booted up, you are not connected. You cannot add the ethernet
adapter after the computer has booted.
Who
To Call
For
problems or issues with the desktop computer including software
or hardware upgrades; network access, please call Aseem Munzni
at ext. 4021. For problems with the projection equipment or
overhead please call Media Services at ext. 4520. You can
call Media Services or the MBA office to get a temporary replacement
overhead projector.
Troubleshooting
Classroom Multimedia Projection Systems
Kenna 105
Data
Projection
If
you are using the desktop computer:
Select
power "on" at the pull-out control panel. The podium
PC is connected to both the built-in monitor and the data
projector. It has an ethernet card through which you can either
log onto the campus network or reach the internet.
If
you are using your laptop:
- Connect
VGA cable on podium top to the computer's VGA port.
- Connect
the Ethernet cable on podium to PC's Ethernet adapter if
needed.
- At
the pull-out control panel: Power "on." Select "computer"
as the source.
- Turn
on the computer (use toggle function if necessary to see
image on both laptop screen and projection screen).
Video
Projection:
- At
the pull-out control panel: Select "vcr" as the source.
- Unlock
equipment rack with C420A key and insert tape into VCR.
- Use
the controls on the front of the VCR.
- Adjust
volume at pull-out control panel.
Troubleshooting
Tips
-
The data projector has a built-in "shutdown" which will
turn the projector off after approximately two hours of
static input. To prevent this, switch to a different source
and back to the original source anytime during the two hours;
i.e. from PC to VCR then back to PC.
- If
a projector or panel light is flashing, turn panel off.
When projector or panel has stopped flashing, turn panel
on again. This should reset both the panel and the projector.
- No
power to the panel--is it plugged in?
- Can't
connect to the network? Make sure your adapter is securely
inserted into the ethernet card; that the ethernet cable
is inserted into the adapter; and that the data cable is
in the data jack (usually the "B" jack). Have you logged
onto Novell? If you did not see the log in box as your computer
booted up, you are not connected. You cannot add the ethernet
adapter after the computer has booted.
Who
To Call
For
problems or issues with the desktop computer including software
or hardware upgrades; network access, please call Aseem Munzni
at ext. 4021. For problems with the projection equipment or
overhead please call Media Services at ext. 4520. You can
call Media Services or the MBA office to get a temporary replacement
overhead projector.
Troubleshooting
Classroom Multimedia Projection Systems
Kenna 102 and 104
Data
Projection
If
you are using the desktop computer:
Select
power "on" at the pull-out control panel. The podium
PC is connected to both the built-in monitor and the data
projector. It has an ethernet card through which you can either
log onto the campus network or reach the internet.
If
you are using your laptop
- Connect
VGA cable on podium top to the computer's VGA port.
- Connect
the Ethernet cable on podium to PC's Ethernet adapter if
needed.
- At
the pull-out control panel: Power "on." Select "computer"
as the source.
- Turn
on the computer (use toggle function if necessary to see
image on both laptop screen and projection screen).
Video
Projection:
- At
the pull-out control panel: Select "vcr" as the source.
- Unlock
equipment rack with C420A key and insert tape into VCR.
- Use
the controls on the front of the VCR.
- Adjust
volume at pull-out control panel.
Troubleshooting
Tips
- The
data projector has a built-in "shutdown" which will turn
the projector off after approximately two hours of static
input. To prevent this, switch to a different source and
back to the original source anytime during the two hours;
i.e. from PC to VCR then back to PC.
- If
a projector or panel light is flashing, turn panel off.
When projector or panel has stopped flashing, turn panel
on again. This should reset both the panel and the projector.
- No
power to the panel--is it plugged in?
- Can't
connect to the network? Make sure your adapter is securely
inserted into the ethernet card; that the ethernet cable
is inserted into the adapter; and that the data cable is
in the data jack (usually the "B" jack). Have you logged
onto Novell? If you did not see the log in box as your computer
booted up, you are not connected. You cannot add the ethernet
adapter after the computer has booted.
Who
To Call
For
problems or issues with the desktop computer including software
or hardware upgrades; network access, please call Aseem Munzni
at ext. 4021. For problems with the projection equipment or
overhead please call Media Services at ext. 4520. You can
call Media Services or the MBA office to get a temporary replacement
overhead projector.
Troubleshooting
Classroom Multimedia Projection Systems
Kenna 304
Data
Projection
- Connect
VGA cable on podium top to the computer's VGA (monitor)
port.
- Connect
the Ethernet cable on podium to PC's Ethernet adaptor (if
you want to go online).
- At
the pull-out control panel: Power "on." Select "computer"
as the source.
- Turn
on the computer (use toggle function if necessary to see
image on both laptop screen and projection screen).
Video
Projection
- At
the pull-out control panel: Select "VCR" as the source.
- Unlock
equipment rack with C420A key and insert tape into VCR.
- Use
the controls on the front of the VCR.
- Adjust
volume at pull-out control panel.
Troubleshooting
Tips
- The
data projector has a built-in "shutdown" which will turn
the projector off after approximately two hours of static
input. To prevent this, switch to a different source and
back to the original source anytime during the two hours;
i.e. from PC to VCR then back to PC.
- If
a projector or panel light is flashing, turn panel off.
When projector or panel has stopped flashing, turn panel
on again. This should reset both the panel and the projector.
- No
power to the panel--is it plugged in?
- Can't
connect to the network? Make sure your adapter is securely
inserted into the ethernet card; that the ethernet cable
is inserted into the adapter; and that the data cable is
in the data jack (usually the "B" jack). Have you logged
onto Novell? If you did not see the log in box as your computer
booted up, you are not connected. You cannot add the ethernet
adapter after the computer has booted.
Who
To Call
For
problems with the projection equipment or overhead please
call Media Services at ext. 4520. You can call Media Services
or the MBA office to get a temporary replacement overhead
projector.
|
