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Frequently Asked Questions
Can I blanket forward all message?
The restrictions on blanket forwarding all messages was implemented based on a recommendation from the Google Business PracticesAdvisory Committee to address concerns about allowing SCU employees to forward all mail from their SCU accounts to a personal account. With the move to Gmail, we are not able to separate the forwarding limitations for students and employees unless we place students in a separate domain(e.g., JSmith@students.scu.edu) and there was extreme unhappiness among students about the possibility of changing their email address.
Can I share the details of my calendar with someone outside of the SCU domain?
This practice of hiding the details with those outside of the SCU domain was based on a recommendation from the Google Business Practices Advisory Committee, which was concerned about people accidentally making public details of appointments (e.g., who a senior administrator was meeting). Calendars can be shared outside the scu.edu domain but show only free/busy for entries.
Can I make Google documents public?
Documents in the scu.edu domain cannot be made globally public. This practice was based on a recommendation from the Google Business Practices Advisory Committee, which was concerned about people unfamiliar with the Google Apps for Education environment inadvertently making public sensitive documents.
Can I add external members to my Google Group?
No, the SCU enterprise level Google Apps does not allow for the feature "Allow members external to this organization" to be turned on. Your Google Group can only have members with an @scu.edu address.
What will happen to my GroupWise Archives?
Sometime after the Go Live date of Dec 17 the technical team will be addressing GroupWise(GW) archives.
Who is the external partner Santa Clara is using to assist with this conversion?
Our implementation partner is Cloud Sherpas (www.cloudsherpas.com), a company that has helped dozens of organization migrate to online services. Cloud Sherpas was chosen by Google as their Partner of the Year for 2011.
When will I be trained how to use these new tools?
Timing of training sessions for new services is very important. There has to be enough time before someone actually uses the tools so they can fit training into their schedule, but not so far from that actual use that they forget what they learned. There will be in-class and online training resources available, focused initially on the critical email, calendar and contact functions. Check the "Training" section of this site for details as we get closer to the actual implementation.
Will I have the same email scu.edu address that I had in GroupWise?
Account names, at least initially, will be the same as they were under Novell/Groupwise, ie. typically based on first initial and last name, with some variation when naming conflicts occur.
How much storage space will I have in Google?
Your new Google account should have the following storage space allocations:
How do I find my nearest Google Guide?