Santa Clara University

Housing Office

CONFLICT RESOLUTION

We understand that campus life is a new and exciting experience for your student. Each Residential Learning Community has a team of professional staff members trained to help in the transition from home to university life. Below you will find resources for how we work with resident's as they navigate new roommate relationships. In the tradition of the Jesuit philosophy we believe that the education of the whole person is crucial in your students development and that opportunities for learning happen everywhere, including the residence halls.     

 Roommate Relationships

 Roommate Rights and Responsibilities

 Roommate Agreement

Roommate Conflicts


 

Roommate Relationships

Roommates may not always be the best of friends, but that does not mean they cannot have a healthy living environment.  For roommates to get along well, it is important that they get to know one another as people. Roommates need to openly discuss certain things in the very beginning to avoid misunderstandings in the future. Communication is the key to successful roommate relationships.

The following questions are designed to roommates explore each other’s habits, preferences, values, and emotional styles.

Roommates should arrange themselves in a comfortable face-to-face position to make eye contact. They should take turns answering the following questions and take the time to answer the questions seriously and honestly with responses that reflect who they are—not who they want to be.

Background: Do you like to be addressed by your given name or nickname? When is your birthday? Describe your hometown and your high school. Why did you decide to come to Santa Clara?

Study Habits: When and where do you like to study? Do you study with or without music playing? How often and for how long do you like to study?

Sleeping: When do you like to go to sleep and get up? Do you take naps? Can you sleep with lights on or music playing?

Visitors: When do you want/not want to have visitors? How much privacy do you like? How will we deal with visitor problems?

Tobacco, Drugs, and Alcohol: Do you smoke? Does it bother you when others smoke? What are your views on alcohol and drugs? How would you feel if I used these items? If I do not use them?

Sharing Things: How do you feel about borrowing or lending clothes, personal items, or money? Will we rent a refrigerator?

Housekeeping: How important is a clean room? How often should we clean? Who should do what jobs?

Personal: What type of music do you like?

Do you have any habits I should know about? What do you like to do in your spare time? Do you express your feelings outwardly or do you keep them to yourself? What values are important to you? How will I know if you are upset, happy, or depressed?

 
Roommate Rights and Responsibilities

Enjoyment of living on campus largely depends on the relationship between roommates. Consideration is key to a positive experience. Roommates have 10 basic rights. Roommates also have the responsibility to ensure that their roommate’s rights are respected. These rights include the freedom to:

  1. Read and study without undue interference in one’s own room.
  2. Sleep and study without undue disturbance from noise, guests, or neighbors.
  3. Have one’s personal belongings respected. Lending or borrowing of items such as clothes, CDs, or DVDs should be by mutual agreement.
  4. Expect a clean and pleasant living environment. Standards for cleanliness are to be agreed upon and maintained by both roommates.
  5. Expect a reasonable amount of privacy, agreed upon by both roommates.
  6. Have free access to one’s room without pressure from a roommate.
  7. Guests are to respect the rights of the roommate and other hall residents and to abide by Housing and Residence Life policies. Both roommates are responsible for seeing that policies and guidelines are upheld in their room.
  8. Ask assistance from residence hall staff in settling conflicts when the situation cannot be resolved by the roommates themselves.
  9. Be safe from physical and/or emotional harm.
  10. Expect reasonable cooperation in the use of shared appliances (such as TV, refrigerator, microwave).
 
Roommate Agreement

After completing the relationship exercise, it should be a lot easier to identify areas where there are differences and to work out mutually agreeable solutions to them. A good way to do this is for roommates to negotiate what is going to happen in the room and to make a written agreement. The written agreement should be clear and acceptable to both roommates. Roommates should encourage each other to make a commitment to the agreement, and provide a basis to renegotiate the agreement. Here are some important issues to include in the agreement:

  • Decide on your study and sleep schedules.
  • Determine when you may or may not have guests in the room and how long the guests may stay.
  • Make definite rules as to what may or may not be borrowed.
  • Make definite commitments on cleaning responsibilities.
  • Set up rules for watching TV, playing music or quiet time.
  • Determine how you will arrange the room and where things will be stored.
CF's will notify residents when roommate agreements are due at the beginning of the year. 


Roommate Conflicts

Conflicts are bound to occur, even in the best roommate relationships. Do not be afraid of conflict. Resolving conflicts can lead to a better relationship and a more harmonious environment. If problems between you and your roommate do arise, you may find it helpful to follow the steps below:

  1. Define the problem. Take turns stating what is bothering you, how you feel about the problem, and what you want.
  2. Generate possible solutions. Once you agree on what the conflict is, take turns describing possible solutions.
  3. Evaluate the solutions. Honestly evaluate each solution. Can the solution work? Is it fair to both of you?
  4. Decide on a mutually acceptable solution(s). Come to an agreement on one or more of the solutions and commit to carrying them out.
  5. Implement the solution. Develop a plan of action to achieve the desired solution and set a time frame in which to implement it.
  6. Evaluate the solution. Determine whether everyone is satisfied with the solution. If there are still problems, try to make the necessary changes.

Remember that both roommates must be willing to compromise in order to find a viable solution. If a compromise seems impossible, do not give up. An objective third party may be needed for resolution. Your Community Facilitator is available to help. Please feel free to call on them. Contacting the staff early when a conflict arises can often prevent the situation from exploding.

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