Head of Access and Delivery Services
Full-Time l $69,586.00 - $81,220.00 / Year
Requisition Number (please reference): 1001293
Santa Clara University is a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees.
Distinguished by the highest retention rate and ranked second among all master's universities in the West by U.S. News and World Report, Santa Clara University is California's oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.
The Santa Clara University Library seeks a highly self-motivated, enthusiastic, and engaged individual to lead its Access and Delivery Services division to meet the evolving demands of managing access to and delivery of research resources. Reporting to the Associate University Librarian for Public Services, this position coordinates innovative and user-centric access services, utilizing current and emerging technologies, to meet the ever-changing needs and expectations of our faculty, students, and staff. This position provides vision and leadership as the library explores new and innovative ways to store, preserve, and deliver resources to library users. The Head of Access and Delivery Services will proactively collaborate with other library heads to provide direct physical and virtual pathways to resources and services, and will also collaborate with the heads of other co-located units within the Learning Commons to ensure the provision of coordinated and consistent academic support services for students, faculty, and staff.
I. Representative Duties
- Management (35%)
1. Manages the staff and operations related to circulation, stacks management, course reserves, and interlibrary loan.
2. Directly supervises 5 FTE non-exempt information specialists; indirectly supervises 1 FTE non-exempt information specialist and ca. 6 FTE student staff, ensuring the fair and balanced application of employment policies and procedures.
3. Recommends, interprets, implements, and enforces access policies and procedures.
4. Works closely with the Associate University Librarian for Public Services and other Learning Commons staff that directly serve the public to ensure a coordinated approach to the provision of services.
5. Proactively develops and implements solutions for ongoing enhancements to workflow productivity and improvements in delivery methods of physical collections in order to meet changing user needs.
6. Develops solutions using current and emerging technologies to deliver collections and services seamlessly to online students and other virtual users.
- Communication and Collaboration (25%)
1. Serves as a resource to faculty on issues related to copyright and fair-use in electronic reserves.
2. Creates content for and oversees the design and production of clear and effective signage, maps, policy statements, brochures, website information, and web services related to access services.
3. Collaborates with other librarians, using innovative pedagogical methods, to create online and in-person learning objects related to library navigation and access to meet information literacy objectives.
4. Regularly communicates through email, websites, social media, and other methods to faculty, students, and staff about library initiatives, policies, and services.
5. Works with consortial partners (e.g. LINK+) and represents the University on resource sharing committees.
6. Participates in library planning and works collaboratively with other library heads and managers to carry out the library's strategic goals.
7. Serves as a resource on technology issues for staff in this area, including software use and training for new programs.
- Assessment Activities (20%)
1. Collects and analyzes transactional and performance statistics to determine trends and develop strategies to improve performance.
2. Contributes to designing and administering customer service assessment activities such as surveys and focus groups.
3. Collects and analyzes circulation and interlibrary loan data to share with other librarians to make collection development, storage, and de-accessioning decisions.
4. Monitors student staffing expenses; ensures staffing costs stay within budgeted amounts.
- Systems Support (10%)
1. Collaborates with the Library Systems Manager to configure and maintain circulation profiles and parameters in the library's ILS.
2. Serves as the backup "point of contact" for the ILS vendor in the absence of the Library Systems Manager.
- Service and Scholarship (10%)
1. Serves on committees and task forces both at the department and university level.
2. Participates in local, state, and national/international professional and scholarly societies and organizations.
3. Participates in activities related to inquiry and research.
II. Required Qualifications
- MLS or MLIS from an ALA-accredited institution.
- 3-5 years experience supervising staff and managing functional operations in a library environment.
- Demonstrated ability to work creatively, collaboratively and effectively, both as a team member and independently.
- Excellent interpersonal skills, written and oral communication skills, and the ability to provide exceptional service to a diverse community.
- Demonstrated knowledge of current and anticipated trends in access, resource sharing, and delivery services.
- Demonstrated knowledge of copyright and fair-use practices in an academic environment.
- Experience capturing and analyzing transactional and performance metrics.
- Experience operating the circulation module of an automated library system with responsibilities and authorizations to implement policy changes.
III. Preferred Qualifications
- Academic library experience.
- Ability to thrive amidst organizational change, including the capacity to respond effectively to change (including changing technologies, needs, and priorities).
- Experience with configuring and managing an ILS circulation module.
- Experience teaching/presenting to groups and/or developing learning modules and materials.
- Experience working in interlibrary loan, document delivery or course reserves.
- Familiarity with high density shelving facilities.
- Experience with Innovative's Millennium library software platform.
- Experience contributing to long-range planning activities.
- Evidence of scholarly contribution to the field of librarianship
The Library advances the University's mission to educate engaged and accomplished citizens through our dynamic services and unique, extensive collections. Our community-focused staff are integral partners in creating and cultivating physical and virtual learning environments for open inquiry and academic excellence.
The University Library has a staff of 37, including 16 librarians. For more information about the Santa Clara University Library, please visit http://www.scu.edu/library.
Salary & Benefits
Salary commensurate with qualifications and experience.
For information about the benefits offered by Santa Clara University, please visit: http://www.scu.edu/hr/benefits/
Deadline for Applications
Application materials received by December 13, 2013 will receive first consideration. Interested candidates should submit application materials electronically through the SCU HR jobs site (below). Application materials submitted should include: cover letter, complete resume, and the names, email addresses, and phone numbers of three references, with a statement of each person's professional relationship to the applicant. In addition, applications may be emailed to the chair of the search committee, Elizabeth McKeigue, at firstname.lastname@example.org. Nominations are welcomed.
Job Application Process
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Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity and inclusion, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to individuals with a disability.
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at http://www.scu.edu/cs/. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.