Santa Clara University

When a student staff member fails to meet the expectations of the hiring department, it is strongly recommended that necessary steps be taken to help the student fully understand his or her area(s) of weakness with an eye toward helping the student grow and develop in the workplace.

The goal of the hiring department should be to foster constructive feedback and to identify the specific areas of performance that need improvement. This process should include proposed resolutions and objectives, including a time frame for marked improvement.

The hiring department should properly document all meetings and provide the student with documentation clearly stating the problem, outlining the corrective steps proposed, the time frame, and the consequences should the student fail to meet the expectations at the end of the allotted time frame.

Recommended Steps for Student Staff Development:

1. Meet with the student to review his or her job description and expectations.
2. Acknowledge those things that the student has done well and address areas of weakness.
3. Discuss corrective steps that need to be taken, including a time frame for marked improvement.
4. Inform the student that his/her failure to adhere to these expectations may or will result in termination.