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Technology Support Specialist

Date Posted: Mar. 28, 2014
Position Start Date: Mar. 31, 2014
Campus location Loyola Hall
Department contact person Dr. Stephanie Krusemark
Title Assistant Dean of Marketing and Enrollment Management
Department Loyola Hall
Phone 408-554-7884
Student job title Technology Support Specialist
Work Study Required? no
Hourly Wage $10-$12
Days of Week Monday - Friday
Hours of day Varied
Shift Duration 4-5 hours a day
How to apply
  • E-mail resume
  • Department description The School of Education and Counseling Psychology at Santa Clara University offers master?s degree, certificate, and professional credential programs in teacher preparation and advanced studies, educational leadership and administration, and counseling psychology. The School currently serves approximately 600 students with a 30% representation of diversity. Guided by strong dedication to academic excellence and service to society, the School of Education and Counseling Psychology at Santa Clara University educates compassionate, competent, and ethical professionals committed to meaningful and supportive engagement with people, schools, and communities.
    Qualifications A. Major or bachelor's degree in computer science/related field, or equivalent experience, required. B. Experience with onsite computer maintenance and support. C. Knowledge of Apple operating systems, including server management and workstation clients. D. Intermediate to advanced knowledge of Windows. E. Excellent interpersonal and written communication skills which support a customer-centric environment. F. Commitment to multiculturalism and social justice. G. Appreciation for and understanding of the principles of a Jesuit education.
    Duties and responsibilities The position assists with daily technology software and hardware management and maintenance support for the faculty, staff, and students of the School. Primary duties will include providing desktop support to faculty and staff and computer lab(s)/lounge support to students. I. Essential Duties and Responsibilities A. Provide desktop technology support for faculty and staff B. Maintain student computer laboratory and computer lounge equipment. C. Other duties as assigned by supervisor. II. Specific Responsibilities A. Provide desktop technology support for faculty and staff. 1. Respond to technology service requests submitted electronically. 2. Provide software, hardware and system updates and resolve any associated issues, as needed. 3. Interact frequently with diverse clients and constituents, including: faculty, students, staff, media services, IT and other internal/external clients. B. Maintain student computer laboratory and computer lounge equipment 1. Maintain and support lab computers and related resources. 2. Maintain and support the mobile laptop cart and related resources. 3. Perform backups, updates, imaging and troubleshooting on an ongoing basis. 4. Create and maintain an inventory of all educational computing assets. 5. Monitor the checkout process for any and all electronic equipment. C. Other duties as assigned by supervisor 1. Execute special projects as necessary.

    Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to all qualified individuals with a disability.

    Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

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