Santa Clara University

Getting Things Done at SCU
University Support Services FAQs

• What is USS?
• Where are you located?
• Can I make copies off campus?
• I have a package to mail out. How should I prepare it?
• What is the proper way to address an envelope to my campus address?
• When is the mail delivered and picked up from my office?
• How do I purchase something for my office? 
• Our copy machine is broken, what should I do? 
• Where can I order business cards and letterhead?
• Can I FedEx something?
• How do I buy a computer or furniture for the office?
• Who do I book travel with?
• Once package is received by SCU, how long does it take to get to me?
• Can I get supplies on campus?
• Can I send a letter internationally?
• Where can I get a purchasing card?
• Who can I order supplies from off campus?

University Support Services consists of the following departments and programs: Campus Post Office, Central Stores, Convenience Copier Program, Kinko’s Program, Mailing Services, Purchasing, Purchasing Card Program, Receiving, Travel Program.

USS is located in the Facilities/University Support Services Building (Building # 604). We are directly behind the Sobrato Hall Dormitory. Where is the post office? The Campus Post Office is located on the lower level of the Benson Memorial Center directly across from the elevator and next to the Credit Union.

Yes, we have a program established with Kinko’s.

The package should be securely taped with a legible address and return address. For personal packages take them to the Campus Post Office. Departmental packages can be left for pick up with your out-going mail. Please be sure to attach a departmental bar code card to insure the proper account is charged. Visit http://www.scu.edu/mail/prep.html for furthur details.

Visit http://www.scu.edu/mail/address.html for details.

You can view the mail delivery and pickup schedule at http://www.scu.edu/mail/schedule2.html.

First you need to contact Ruben Sumoba @ ext 1881 to become an authorized user within PeopleSoft. Then contact Kim Tavares @ ext 4364 to schedule On-line TechReq training.

Notify your copier key-op as well as call Bertha Gonzalez @ ext 4037.

You can order cards and letterhead by filling out the online form at: http://www.scu.edu/purchasing/forms/index.html.

Yes, you can drop it off to Mailing Services or send it via intra-campus mail. Make sure to attach your FedEx Request Form.  The form can be found at http://www.scu.edu/mail/forms.html.

For computer purchases you must first contact Dianne Cranor in IT @ ext 6922 to discuss your specific needs. For furniture contact Lisa Chatelle in Purchasing @ ext 5414.

SCU is contracted with two travel agents Travel With Me & Travel Advisors of Los Gatos.  Travel policies can be found at: http://www.scu.edu/purchasing/handbook/travelpolicy.html. 

The package will be delivered within a day.

Yes, you can get them through Central Stores shown at: http://www.scu.edu/purchasing/stores/index.html.

Personal international letters can be sent from the Campus Post Office but not packages. Departmental international letters and packages can be sent through Mailing Services. Please be sure to attach a departmental bar code card to insure the proper account is charged.

Before you can get a Purchasing Card you must attend a Purchasing Card Training Class. Classes are held every Thursday at 10:30 am in USS or by appointment. Visit http://www.scu.edu/purchasing/credit/index.html for more information.

The University has a contract with Office Depot for office supplies. Contact Lisa Chatelle @ ext 5414 to schedule training for Office Depot on-line ordering. A purchasing card is required to order online.