Santa Clara University

Terri Griffith

Plugged-In managers are those who understand how to work and manage in a way that brings together all the related organizational processes, technology tools, and people. The processes, technology and people (with their knowledge, skills, and abilities) must all be considered and dealt with together in order for our work and organizations to be effective

Think about our move to Google Apps for Education. This session will help you work and manage in a way that brings together:

• The knowledge, skills, and abilities of your employees.
• The technology tools of the work-you don't have to be a tech guru, you just need to know what 's important and how to fine the skills you need.
• The way you organize your work-this is the one of the biggest opportunities for the Google Apps for Education move.

You typically can't make a change to one of these dimensions without making an adjustment to others as well.

Following this session you will have the resources and tools to:

• Assess your starting position
• Evaluate your options
• Outline a plan to move forward
• Learn to share you approach with your team

Dianne Hildebrand

During this fun and interactive workshop, we will use the DiSC to identify your behavioral and communication style. We discuss how your style affects others, and design strategies to improve communications with your employees. Finally we will talk about how you can use this easy-to-use assessment with your team to:

• Improve communications
• Enhance teamwork  
• Facilitate constructive interactions
• Reduce conflict

Lynn Lieber, Esq.

The repeated infliction of verbal abuse, such as the use of derogatory remarks, insults, and epithets; verbal or physical conduct that a reasonable person would find threatening, intimidating or humiliating; and the gratuitous sabotage or undermining of an employee's work performance.

Prevent bullying that leads to workplace harassment! Researchers are finding bullying more harmful than sexual harassment. Bullying in the workplace can increase turnover, reduce productivity, incite workplace harassment lawsuits and even escalate into workplace violence.

In this workshop, SCU Law School Alumna, Lynn Lieber Esq. will discuss the cost of bullying in the workplace and describe the steps an organization should take if bullying does occur. It also covers how Human Resources can train workers to recognize and report bullying before it turns into illegal workplace harassment.

Craig H. Hamakawa, Arthur J. Gallagher & Co.

As a supervisor, would you know what to do if one of your direct reports was injured at work?  Worker's compensation is a system of state and federal laws that provides benefits for our employees who are injured on the job.  If you have an employee that is injured on the job, worker's compensation kicks in to provide benefits to that employee.

Come to brush up on your responsibilities as a supervisor should any of your direct reports become injured or ill as a result of their work.  Controlling the  total cost of workers compensation claims begins with prompt claim reporting.  Additional information is available at:  http://www.scu.edu/hr/benefits/wrii.cfm

Diane M. Hildebrand

What is it that makes a conversation so difficult, why do we avoid them, and why do we often handle them badly? Conversations are incredibly important. They are the building blocks people use to communicate their versions of reality; to invite others to respond and to work together in solving pressing issues. When problems arise in non-effective organizations people either withdraw into silence or say something but only to upper management. In the most effective organizations, people have a difficult conversation, face to face, and they hold it well. This, of course, takes skill and these skills can be learned. I invite you to attend this working session where you will learn how to successfully conduct a difficult conversation. The learning objectives include:

• Understand what makes a conversation difficult.
• Overcome the 5 common mistakes that derail us.
• Identify the steps in preparing a difficult conversation.
• Write an action plan to have difficult conversation.