Santa Clara University

Information Services

ERes Retirement

Dear Faculty and Staff,

I'm sorry to inform you that ERes, which has been an important educational tool for many faculty over the past ten years, is very near the end of its useful life at Santa Clara. Docutek, the vendor of the ERes software, has not supported the product since 2009. The server on which ERes runs is over 5 years old, out of warranty, and suffering increasing rates of failures. This means that the system is vulnerable to a hard failure which Information Services would not be able to correct, making the service unavailable with little notice and with associated significant impact on classes using ERes. Moreover, we cannot determine with certainty that the application will run on a current operating system associated with a new server, so we cannot with confidence upgrade the ERes operating environment to enhance reliability.

These factors dictate that Santa Clara move away from ERes as a platform as soon as possible. At the same time we are aware of the problems faculty may encounter trying to make such a transition during an academic year. Therefore, IS will cease all use of ERes for course reserves and shut down the ERes server at 5 p.m. on Tuesday, September 10, 2013. We will also restrict the ability to upload new materials or modify existing resources, effective June 18, 2013.

If you are using ERes for course reserves and/or document and data storage, you will need to migrate your course reserves, documents, and data to Camino or another data storage solution, such as Google Drive, before Tuesday, September 10, 2013. As a precaution, I recommend you migrate or, at the very least, make copies of any materials you have on ERes, as soon as possible.

Please note the following timeline and deadlines for phasing-out ERes:

Beginning 8 a.m. Tuesday, June 18, 2013

  • The ability to manage course settings and to add, delete or modify document lists on existing courses will be removed from faculty accounts and faculty will no longer be able to create new or modify existing documents.
  • Faculty will continue to have access to their existing courses and documents in order to migrate those documents to their corresponding course sites in Camino or other storage.
  • Library staff will continue to scan requested documents for faculty, but only for posting to Camino.

Until 5 p.m. Tuesday, September 10, 2013

  • Library staff will continue to reset forgotten ERes passwords and support other administrative functions.
  • Faculty will have access to their existing courses and documents in order to migrate those documents to their corresponding course sites in Camino, or other storage.
  • Instructional Technology Resource Specialists will support faculty moving their content from ERes to Camino.

On Tuesday, September 10, 2013

  • The ERes server will be shut down at 5 p.m. No backup of the content on the server is planned, so faculty must copy any content they need for future use prior to that date.

Although efforts are currently underway to evaluate potential replacements for the Learning Management System software that runs Camino, it is in the best interest of users of ERes to migrate all content into Camino as soon as possible. Camino will continue to exist and be fully supported by IS, and any content in Camino will be part of a migration to any new system.

I would be happy to talk to anyone about this decision (rdanielson@scu.edu, 408-554-6813).

If you need assistance with copying ERes materials, or with migrating course content from ERes to Camino, please contact either Mike Ballen (mballen@scu.edu, 408-551-1842) or Gloria Hofer (ghofer@scu.edu, 408-554-1863).

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