Wednesday, Apr. 29, 2015
Not only do cyber criminals send you fradulent (phishing) email messages and set up fake websites, they also may call you on the phone. Often times, they will offer to help solve your (nonexistent) computer problems or sell you a software license. The most common type of phone scams is tech support scams. Cyber criminals can be very persuasive in getting you to trust them. They might know your name and other personal information, usually gained from public phone directories or even through research. They might even guess what operating system you're using. After they have gained your trust, they might ask for your username and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable.
Once they have access to your computer, they will be able to do the following things:
- Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.
- Take control of your computer remotely and adjust settings to leave your computer vulnerable.
- Request credit card information so they can bill you for phony services.
- Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.
So how can I protect myself from phone tech support scams?
- If you feel that you have received a fraudulent phone call :
- Do not purchase any software or services.
- Ask if there is a fee or subscription associated with the "service." If there is, hang up.
- Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer
- Take the caller's information down and immediately report it to your local authorities.
- Never provide your credit card or financial information.
Monday, May. 12, 2014
Recently,some people at SCU have gotten unsolicited phone calls offering to fix their computers.If that happened to you,make sure you do not do anything the caller asks you to do.It is most likely a phone scam.Even if you wouldn't be fooled, please warn friends and relatives (especially elderly ones) who might not be aware of scams like this. Victims of this fraud could suffer anything from identity theft to having their computer hijacked and used to send spam or viruses without their knowledge.
Where to Report Phone Fraud
- National Do Not Call Registry
The U.S. National Do Not Call Registry allows you to register your phone number. U.S. telemarketers are legally required to check this list; if they call numbers on it, they're liable for prosecution. Enforcement isn't great, but every bit helps.
- FTC Bureau of Consumer Protection - Consumer Information
The Federal Trade Commission doesn't resolve individual consumer complaints, but if there's enough reports of the same fraud, they may be able to go after the scam and shut it down.
What If They Put a Virus on My Computer?