All ARS Materials Unavailable, Noon Wednesday, Sept. 4 - Friday, Sept. 20
Due to a planned software & hardware upgrade, all library items located in the Automated Retrieval System (ARS) will be unavailable between Thursday, September 5 and Friday, September 20. If you need items located in the ARS, please request them by noon on Wednesday, September 4.
During the 2-week period when the ARS is unavailable, you may request ARS items via LINK+ or interlibrary loan.
Books and other items in the Library’s open stacks are not affected by the ARS upgrade and will continue to be available for check-out.
For questions, please contact the Circulation Desk (email@example.com, 408-554-5020).
Saturday, Aug. 18 - Sunday, Aug. 19 : Library Closed Due to Facilities Issue
The Learning Commons, Technology Center, and Library will be closed all day on Saturday, Aug. 18 and Sunday, Aug. 19 to deal with a facilities issue. There is a possibility for a full or partial closure on Monday, Aug. 20 as well. Please check back here or call 408-554-4415 for the most up to date information.
ARS Unscheduled Downtime, Thursday, May 3
Due to a network hardware failure in the University data center, the servers that control the ARS are currently unavailable.
Information Technology is working on the issue.
Unplanned OSCAR Downtime, 6 a.m., Tuesday, December 6
There will be a brief, unplanned downtime for the OSCAR server around 6 a.m. on Tuesday, December 6.
The server will be completely unavailable for 5-15 minutes.
During that time, all of the follwing services will be unavailable:
- OSCAR searching
- My Library Account
- Access to Library databases
- Interlibrary Loan
- LINK+ requesting
- ARS requesting
Information Technology will post any updates to the Technology Status Page.
ARS Crane #1 Currently Out of Service.
Crane #1 in the ARS is currently out of service due to a mechanical fault. Local staff and vendor support are working to resolve the issue and expect to have service restored by COB Saturday.
Requests for ARS items that are in aisle 2 or 3 will not be impacted.
Please see the Circulation Desk staff for the status of your requests.
OSCAR, ERes, & ARS Downtime for Storage Upgrades: Fri 9 p.m. - Sat 2 a.m.
From 9 p.m. Friday, April 8 through 2 a.m. Saturday, April 9, there will be a night of downtime for OSCAR, ERes, and the ARS servers. IT will be updating the drivers on the storage area network (SAN) to which these servers are attached.
During the outage time the following services will not be available:
- ARS requesting
- OSCAR simple search
- OSCAR authentication, including access to remote databases via the proxy server
IT has posted an entry on the Technology Status Page for this outage.