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CONFIDE: Disappearing Messages in the Workplace?

Monday, Jan. 13, 2014
Private messaging apps, led by Snapchat, are becoming immensely popular as a way of sending messages to friends and family, and a new app is now looking to bring private messaging into the workplace. Confide, made for use by Apple devices, allows users to send vanishing text messages (as opposed to Snapchat’s pictures), which disappear immediately after being read. Many are already raising red flags, with the fear that disappearing messages will allow individuals, and even corporations, to systematically erase any record of improper communications or behavior: including matters of insider trading, discrimination in the work place, and messages that constitute sexual harassment. Moreover, messaging services like this will without a doubt undermine the legal discovery process, which has effectively revealed wrongdoing in recent years through email history. Then again, these “off the record” conversations are going on regardless, and new tech developments always open doors for possible misuse. Should employers allow these private messaging apps in the workplace? Would you condemn a company that provides this service for its employees?

  Kirk: While business ethics involves many things, managing an ethical business often comes down to effectively managing incentives. Offering this capability will undoubtedly give the message, inadvertently or otherwise, that you can say or do anything as long as you don’t get caught. This is particularly troubling, given that we are in a time where investigations of corporate wrongdoing are heavily dependent on email records. No company can afford to permit this type of communication without putting the state of its ethical culture at risk.

  Patrick: The way I see it, companies would not be at fault for allowing this type of service to be used, although I would find it troubling if a company adopted disappearing messages as a provided service. “Off the record” conversations between individuals happen and there’s no stopping them. Yes, this technology makes having these conversations easier, but the price of technological advancement is often the possibility of misuse. On the other hand, if a company paid for or encouraged the use of this service, I would no longer see it as an off the record discussion, but rather an official forum provided for by the corporation—one which should be subject to review just like phone and email communications.

A Snapchat for executives? (Washington Post)

A Framework for Thinking Ethically (The Markkula Center for Applied Ethics)



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