Santa Clara University

Charlie Ambelang

Conflict, of course, can be caused by an individual behaving in a manner that another individual finds unacceptable. This interpersonal cause of conflict is one that we are all aware exists and we attempt to manage it with greater or lesser effectiveness.

This webinar, however, will focus on the other causes of conflict. Analyzing conflicts to understand their root cause is an essential skill in the potential resolution of unproductive conflict.

In this session, you will learn:

• how to recognize the non-"personality-driven" causes of conflict
• a categorization model to help you analyze the root cause(s) of a conflict
• how to apply the model to explore alternate strategies for successful resolution 
• to apply this information to your own conflicts, as well as acting in a third party role.