Santa Clara University

Web Publishing

Web Publishing Services


Updates on new projects, issues in progress, services, and general Web Publishing information

The following postings have been filtered by tag Bugs. clear filter
  •  Commonspot editor and Windows XP update

    Friday, Apr. 21, 2006
    A recent update to Windows XP has introduced a conflict with Commonspot's rich text editor. The Windows XP update released in April includes a change to the ActiveX control - you will now see a message every time you used the rich text editor in Internet Explorer instructing you to hit the spacebar or enter key to activate the control. Updated 4/21/2006: Paperthin has released a patch that corrects this behavior in Commonspot. The patch has been installed on the cms server.
  •  SSL External Link Validation

    Monday, Apr. 17, 2006
    Commonspot's internal process for validating external links to secure (SSL-enabled, beginning with https://) Web sites has changed. Rather than categorizing the link as invalid, Commonpot will validate the link syntax but skip the process that actually checks to see if the link can be reached. If you've checked to make sure that you've entered the link correctly, you can check the link in Commonspot's link validation form, telling Commonspot that the link is in fact valid.
  •  Commonspot Cache Files

    Wednesday, Apr. 12, 2006
    Commonspot creates a cache file copy of a page the first time it is requested from the server, following the creation of the page or any update to the page on the cms server. This helps Commonspot deliver pages on the servers more rapidly; the system doesn't need to get updated data from the database every time the page is requested - it just builds a copy of the page following a change published from the cms server. Sometimes a previously-created cache file isn't cleared from the www servers when you update a page and publish the change in Commonspot; you'll notice this if a published change appears to revert back to an older version on (when one of the www servers hasn't updated the cache file), or a change published in Commonspot isn't displayed on www after several hours have elapsed. The Web Publishing site includes a step-by-step guide for handling these Commonspot cache issues.
  •  Authoring Session Timeout

    Wednesday, Feb. 22, 2006
    Commonspot authoring sessions will automatically timeout after 30 minutes; if you haven't saved your work within that time span, any work in progress will be lost. We have added a custom alert message to the rich text editor element that will display a pop-up window warning you to click "finish" to save your work 20 minutes after the editor window is opened.
  •  Author Mode link requires page refresh

    Tuesday, Feb. 14, 2006
    A new Commonspot bug has appeared following the upgrade to 4.6 SP1. The link to Author mode from a Commonspot page in Read mode won't work when page is first loaded in your Web browser. The short-term work-around is to reload the current page. The reload causes Commonspot to build the correct script content in the page source, and the Author mode link will then function properly. This bug has been reported to Paperthin. Update - 2/16/2006: As a temporary work-around, we've modified the base template to include a copy of the missing Javascript function in read mode. This results in the newWindow function being declared twice when in author mode, but doesn't appear to cause functional problems in Commonspot. Update - 2/28/2006: This bug has been resolved by Paperthin, and our work-around has been removed.
  •  Commonspot authoring menus in Firefox

    Thursday, Jan. 19, 2006
    An error in an included Commonspot javascript file was causing problems accessing menu options for submitting or deleting element content in Firefox.
  •  Commonspot pop-up menu bug in Firefox

    Thursday, Jan. 19, 2006
    A problem has been identified in Commonspot's dynamic HTML pop-up menu system in Firefox 1.5.
  •  Commonspot Database Errors

    Thursday, Dec. 22, 2005
    We have been experiencing database server errors that have caused problems accessing Commonspot pages on the www and cms servers. There was a 35-minute interruption on Tuesday, 12/21, and one of shorter duration on Wednesday. The database administrator has identified the source of the problem, and will be applying an update to the database server software that should correct it.
  •  Missing Web Site Statistics

    Wednesday, Nov. 16, 2005
    Due to a configuration error in our statistics package, several days' reports were not genereated. The Web server statistics were restored at 11:30 am on Friday, 11/18/2005.
  •  Custom Element Data Display Problem

    Wednesday, Nov. 16, 2005
    Elements that use custom element data (news item, homepage features) were not displaying data on the production servers, although the data is in the servers' database and does display properly on the server. This problem was resolved at 9:30 am Friday, 11/18.
Printer-friendly format
smallersmaller Change Text Size