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COVID-19 FAQs

 


County and State Orders Affecting Campus


The key Orders currently applicable to our Santa Clara University community are as follows:

  • March 19 executive order from California Gov. Gavin Newsomordering all California residents to stay at home until further notice, unless working in certain critical sectors or getting food, caring for a relative or friend, getting necessary health care, or going to an essential job.
  • March 16 Order from the Santa Clara County Health Officer: This Order directs all residents of Santa Clara County to shelter in their places of residence from March 17 through April 7, 2020, or until the Order is extended or limited. Residents may leave their homes if they are providing "essential services" or engaging in "essential activities", such as grocery shopping or seeking medical services. When not in their homes, residents must engage in social distancing, ensuring that at least six feet of space separates each person, to avoid transmission of COVID-19. Under this Order, educational institutions are considered "essential services" for purposes of providing distance learning or performing essential functions, provided that social distancing of six feet per person is maintained to the greatest extent possible. For frequently asked questions about this order, visit the county's website
  • States of Emergency declared by California Gov. Gavin Newsom (March 4), Santa Clara County's Health Officer (Feb. 3) and Board of Supervisors (Feb. 10) and others.  

 


Spring Term and Courses


Note to students:

Please check your email frequently as your professors may need to communicate plans for final exams. In addition, the latest university updates will also be sent via email.

The spring quarter start and end dates have not changed: the quarter will run March 30 - June 5 with the final exam period June 8 - June 11.

We have designated the period from March 30 - April 7 as Instructional Preparation time, a period during which faculty and undergraduates will make preparations to engage in a high-quality, personalized educational experience in the Jesuit tradition, when course- and discipline-specific instruction will resume fully online, on April 8 for undergraduates.

What students will do during Instructional Preparation time

During the Instructional Preparation period, all undergraduate students will be automatically enrolled in and encouraged to complete a stand-alone Camino Mini-Course, “Learning to Learn Online,” which provides suggestions for students on how best to adapt to the virtual/remote learning environment, information about SCU student resources for academic, personal, and career support, and an invitation to engage in virtual discussion with their peers about various topics including sustainability, well-being and ethics. Students may also be asked to engage in educational activities such as reviewing course expectations, reading assigned texts, completing assigned work, working on problem sets, watching videos, setting up their technology, and preparing other necessary supplies. Students will need to regularly monitor communications from their professors.

Undergraduate Spring Quarter Schedule:

Week 1 (March 30 - April 7) - “Instructional Preparation Period” —All Undergraduate Students are automatically enrolled in virtual/remote “Camino Mini-Course”
Weeks 2-10 (April 8 - June 5) - Subject-specific virtual/remote course content
(April 10) Academic/Administrative Holiday —GOOD FRIDAY HOLIDAY
(May 25) Academic/Administrative Holiday —MEMORIAL DAY HOLIDAY
(June 8 - 11) Final Exam Period — FINAL EXAMS

 

Please note: At the graduate level, instructional activities from March 30 - April 7 will vary by School. Please consult with your graduate program for additional information.

 

Professors have the option of using a variety of formats, including Camino; Zoom teleconferencing; Google forms; and other tools, for final classes and for final exams. They have been advised to alert students as to their expectations for completing their coursework and final exams virtually. 

 For final exams, professors have numerous options including: 

  • Moving away from multiple choice questions and instead asking students to apply material they’ve learned to a novel situation, respond to a case study, summarize the key elements of particular readings, or analyze a concept or situation.
  • Asking students to draft a memorandum or briefing. 
  • Moving from in-class to a take-home format.
  • Administering a timed final to be taken off-site through Camino or by using Google forms, during the time of the already established final exam period.
  • Administering a synchronous live or timed exam via Zoom at a regularly scheduled final exam time or class time.

For certain types of final exams, professors may employ technological tools to prevent cheating, including a "Respondus LockDown Browser" or "Respondus Monitor," or ProctorU online proctoring.   

The deans of the College and Schools are working closely with department chairs to determine which courses will not be able to continue in the online format. If possible, instruction will continue in a modified format. 

Experiential Learning for Social Justice (ELSJ) classes and most lab courses will proceed with alternative approaches to meet their learning objectives. Please contact your faculty regarding course expectations for ELSJ and lab courses..

The deans and department chairs have identified approximately 40 courses that will not be able to continue in the online format. Faculty and students who were impacted by these cancellations have been notified.

Students will be notified of any future course cancellation by the Office of the Registrar. 




While synchronous interaction between students and professors can be great for creating a sense of community, conducting class sessions synchronously poses a number of potential problems for students.

First, videoconferencing using a platform such as Zoom is bandwidth-intensive, which means that it requires a strong internet connection. If students are using their phones (which for many students is their primary device) or do not have a stable internet connection, they may have trouble joining the session. Additionally, if a professor's own internet connection is not always stable, it could cause their audio and/or video to freeze while they are teaching. Second, since synchronous courses require everyone to join a session at the same time, this could pose problems for students who are now living in different time zones or who now have additional responsibilities at home (caring for children/family members, etc.).

There are many asynchronous tools professors may choose to use to conduct instruction.  

 

 If possible, instruction will continue in a modified format. 

 Experiential Learning for Social Justice (ELSJ) classes and most lab courses will proceed with alternative approaches to meet their learning objectives. Please contact your faculty regarding course expectations for ELSJ and lab courses..


The deans and department chairs have identified approximately 40 courses that will not be able to continue in the online format. Faculty and students who were impacted by these cancellations have been notified.


.

 

 

Yes. Professors are being encouraged to offer office hours in alternative formats, including Zoom. Please contact individual professors for their availability and platform. 

We are focusing on making campus areas available for students who need enhanced wi-fi access. As of March 17, Benson Memorial Center is being opened (and cleaned) for students with demonstrated need to be able to utilize the high-speed wi-fi.

The first floor Parlors B & C, are set for individual study. In accordance with shelter-in-place social distancing requirements, each designated study area is furnished with appropriately spaced 8-foot tables with one chair each. There are electrical outlets adjacent to each table and the campus has full wi-fi access.

Please read the informational signage as you enter the designated study areas and liberally use available hand sanitizer.

The current Shelter-In-Place order does not permit social gatherings of any size so group study/work is prohibited. The study spaces in Benson Memorial Center are available for use during building hours from 7 a.m.-7 p.m., Monday through Friday, and 8 a.m.-6 p.m., Saturday and Sunday.

The current Shelter In Place order does not allow for students to return to campus to work in our labs, shops, project spaces or computing areas. We continue to monitor the public health restrictions and its impact on our ability to return students, faculty and staff into our laboratory settings beyond those in support of essential duties.



The School of Engineering is working on plans for how your projects will proceed. Please continue to work with your project advisors as more details will be provided directly to you from the School of Engineering.

 


Enrollment and Registration


The spring tuition due date remains unchanged - payment is due March 21, 2020. We have extended our two-month payment plan to assist families as they arrange their finances during these unsettling times. Please contact the Bursar’s Office at bursarpayplan@scu.edu for assistance.

Due to the current situation in our country and the uncertainty that everyone is experiencing, we will not assess late fees for the March 21 payment deadline until the end of the add/drop period. We understand families are evaluating their finances and enrollment decisions and hope this provides you with additional flexibility. 

Yes.  SCU has contracted with A. W. Dewars, Inc. to provide tuition insurance protection for our students and their families. For those families that have not purchased insurance for the current academic year, you can still purchase tuition insurance for the Spring quarter. The insurance plan must be purchased prior to the first day of the Spring quarter. For additional information, please go to the Bursar website

No.  These extraordinary times have made it necessary to temporarily teach classes online for spring quarter in order to protect our students while keeping them on track for graduation. Santa Clara professors remain committed to providing an outstanding, interactive learning opportunity for our Santa Clara students. We also remain dedicated to a traditional liberal arts, on-campus learning mode for future terms. Our faculty salaries, campus services, facilities and entire business model are created around that pedagogical model—and the rapid move to all-online learning and managing through the COVID-19 crisis has created more expenses, not less. 

Please know that dates for the add/drop period and for refunds have shifted for students enrolled in undergraduate programs and graduate programs in Arts and Sciences, Counseling Psychology, Engineering, and Education. Students also have until the end of Week 10 to choose the new Pass /No Pass option for courses, detailed in the Provost's 4/1/20 message on the Spring 2020 Updated Pass/No Pass Policy. 

There has not been a shift in dates for students enrolled in graduate business programs, the Jesuit School of Theology, or the School of Law. Students in these three graduate programs should refer to their respective academic calendars for add/drop and tuition refund dates. Should you have questions, please contact the Office of the Registrar at Registrar@scu.edu. 


Spring Quarter Class Enrollment and Incomplete Deadlines (except Grad Business)

Tuesday, April 14: Last Day to Add a course

Friday, April 17: Last Day to submit incomplete Winter 2020 work to faculty

Friday, April 24: Last Day to remove winter quarter Incompletes (subject to change)

Friday, May 1: Last Day to Drop classes without a W (extended from previous deadline of April 24)

Friday, May 15: Last Day to Drop classes with a W

Friday, June 5: Last Day to declare Pass/No Pass (new policy announced April 1)

 

Refunds for Undergraduate Programs

Tuesday, April 14: Last Day to completely withdraw and receive a 100% refund, less applicable fees

Friday, April 17: Last Day to completely withdraw and receive a 50% refund, less applicable fees

Wednesday, April 22: Last Day to completely withdraw and receive a 25% refund, less applicable fees

 

Please note that there are no tuition refunds for undergraduates who drop below 12 units after the last day to add classes, and that there are no tuition refunds after April 22. 

For all spring quarter dates and deadlines, please refer to the Office of the Registrar's Undergraduate Spring Quarter 2020 Info and Deadline Booklet

 

Refunds for Graduate Quarter Programs (except Business):

Tuesday, April 14: Last Day to Drop and receive a 100% refund, less applicable fees

Friday, April 17: Last Day to Drop and receive a 50% refund, less applicable fees

Wednesday, April 22: Last Day to Drop and receive a 25% refund, less applicable fees

 

Please note that there are no tuition refunds after April 22

 

Refunds for Graduate Business, the Jesuit School of Theology and the School of Law

Students in these programs should refer to their respective academic calendars for add/drop and tuition refund dates.

 

 

Yes. To support our students’ success during this period of disruption, the University is implementing a temporary change to the undergraduate pass/no pass grading policy during the Spring 2020 quarter.

For spring 2020, the following changes will be implemented:

  • All undergraduates, regardless of class standing, may select the pass/no pass option for any undergraduate course.
  • The deadline for selecting the pass/no pass option has been extended from the end of week 4 to the end of week 10 (Friday, June 5).
  • The pass/no pass grading option is permitted for all core, major, minor, elective, and prerequisite courses.
  • Courses taken pass/no pass in Spring 2020 will not count toward the limit of 6 pass/no pass courses taken in total at Santa Clara.

Per the Undergraduate Bulletin, a passing (P) grade is equivalent to a letter grade of "C" or better. Students who are considering a pass/no pass option should note that a pass/no pass grade is not factored into a student’s grade point average. Additionally, students who receive a letter grade of “no pass” (NP) will not earn academic credit for the course, whereas credit is earned for a letter grade between C- and D-. Finally, it is important to note that some external organizations (external funders, graduate and professional schools) have specific letter grade requirements.

P/NP grading may also have implications for international students, NCAA athletes, students with ROTC or GI Bill scholarships, and some privately funded scholarship students; therefore, we encourage students to consult with relevant offices (e.g. ISS, Athletics, ROTC, and Veterans Administration) before opting to switch from letter grades to P/NP.

Undergraduates who are considering the pass/no pass option and have questions should consult with the course instructor, the Drahmann Academic Advising Center, or the Office of the Registrar.

Requests for the pass/no pass grading option can be made at the Office of the Registrar website.

 

If a student is enrolled for 12 or more units in a given term, they have full-time status for academic purposes. Students enrolled for fewer than 12 units have part-time status for that term and may not qualify for all University activities and benefits, such as eligibility for financial aid, on-campus housing, and intercollegiate athletic competition. Continuing enrollment at the University in part-time status requires approval by the dean of Academic Support Services through the Drahmann Academic Advising and Learning Resources Center. 


 

Requests to apply transfer credit will be reviewed on a case-by-case basis. Only requests from graduating seniors who have a course canceled will be considered.

Requests for Independent Study will be reviewed on a case-by-case basis. Students who petition for an independent study to fulfill a graduation requirement will need to seek approval from the appropriate academic department. 



No.  Similar to the practice at hundreds of other colleges and universities, no refunds will be granted for winter quarter tuition or room and board.  Besides our students' safety, our priority is to keep our students on track academically. Instruction continues online and support services are still functioning, all of which is funded by tuition. The University has dedicated significant additional time and resources in order to minimize the impact to students’ degree progress.  As was announced on March 16, the spring quarter will also be taught online. 

The University will continue to charge its published rates for the current semester or quarter.

While our mode of delivery has changed temporarily, our fundamental commitment and investment in a holistic, transformational, Jesuit educational experience remain. These commitments are funded by tuition revenue, and even in ordinary years, tuition does not cover the full cost of education. Our exceptional faculty will deliver their courses through digital platforms and virtual learning environments in a way that preserves excellence in the educational and formational experience to our students, including smaller class sizes. Moreover, as indicated below, students will continue to be served through various offices on campus, including Drahmann Advising Center, Center for Student Involvement, Campus Ministry, the Career Center, and Counseling and Psychological Services.

We understand that the financial situation of some families has changed with the economic impact of the coronavirus pandemic. The University Office of Financial Aid has a way for you to let us know of any drastic change in family financial circumstances at their website. That office may be able to assist you establish increased eligibility for financial aid. 

 


Resources for Students


Immediate need, monetary or food

Special Assistance Fund: Through the generosity of alumni, donors, and friends we have established the SCU Special Assistance Fund to support both undergraduate and graduate students experiencing IMMEDIATE financial need as a result of recent COVID-19 events.We realize that the tumultuous circumstances have impacted our students. Students seeking monetary assistance during this time are encouraged to complete a request

Information on the Food Insecurity Program and Bronco Pantry can be found here.

 

Financial Aid

We also understand that the financial situation of some families has changed with the recent economic impact of the coronavirus pandemic. The University Office of Financial Aid has a way for you to let us know of any drastic change in family financial circumstances at https://www.scu.edu/financialaid/. That office may be able to assist you establish increased eligibility for financial aid. 

You can still file a 2019-20 FAFSA application to determine your eligibility for federal aid by going to studentaid.gov/fafsa. If your family's finances recently changed, and you need to make corrections to your FAFSA ,please visit www.scu.edu/financialaid for more information.

 

 

 

 

 

CAPS will operate with reduced on-site staff during remote academic instruction. Please reach out to your current CAPS therapist for more details. Please note, CAPS cannot meet with new students remotely or provide crisis intervention remotely to any student at this time. 

As an updated resource, you may also contact the Optum Emotional-Support Helpline. Optum’s Emotional-Support Help Line is available to support anyone who may be experiencing anxiety or stress following the recent developments around COVID-19. The free service can be reached at 866-342-6892, 24 hours a day, seven days a week and is open to all. In addition, emotional-support resources and information are available online on the Live and Work Well website. 

Additionally, any student with SCU-sponsored student health insurance plan can receive virtual counseling services through BetterHelp and virtual medical health services through HealthiestYou free of charge. 

In addition, SCU is working with SilverCloud, a clinically proven online mental health platform, to offer programs that build resilience, help you manage anxiety or depression, and help you develop skills to manage stress and sleep issues. Based on cognitive behavioral therapy (CBT), mindfulness and positive psychology, these action-oriented programs build self-awareness and self-management skills for your emotional health.

As a way to help students get through this extraordinary situation, SCU students can get free access to SilverCloud's service through the end of August, 2020. 

To sign up for free, please visit gsh.silvercloudhealth.com/signup/ and choose Santa Clara University from the dropdown list to get started.

Please note, to confirm your eligibility, you will need to use your school-issued .edu email address. This service is confidential and your e-mail address will not be used outside of the SilverCloud platform.

For other counseling options, please contact your health insurance provider to find out what behavioral health (psychological) telehealth services are available.

 

A list of resources for students can be found in the Information for Students web page

Winter term course materials should be returned to the bookstore using this free return label by the rental charge date. We have extended the charge date again to May 7. 

NOTE: The rental due date is when the bookstore asks that students physically return their rental textbooks back to the store. The rental charge date is when an automatic replacement fee is applied to any account that still has missing rental books. As long as a student returns their book by the charge date, they will not be charged to replace it.

The bookstore is here to support the campus.  With the County Order requiring residents to "shelter in place" through at least April 7, the campus store is closed, but the website is available online 24/7. 

If your account is mistakenly charged late fees, please reach out to the bookstore at bookstore@scu.edu with your name and order number and staff will reverse the fees. 

 

Spring 2020 quarter: 

For Spring 2020 quarter, students are encouraged to find all their required course materials and supplies at the website, which offers different formats including rental options and digital. They can then place an online order for Spring 2020 books.

Students are encouraged to have their orders shipped directly to them, and they can receive FREE SHIPPING from March 22 through April 4 by using the code SCSHIP.

The bookstore will be processing orders the official week of Spring Break.

 

 

In these uncertain times, we want to be sure that all members of our Bronco family have sufficient food to stay healthy. If you do not have reliable access to sufficient quantities of affordable, nutritious food, please do not hesitate to request the “Food Insecurity” form. Social distancing protocols will continue to be followed by those accessing the pantry.

Please Note: The Bronco Pantry is only accessible to the students, staff and faculty who have been given access due to their participation in the Food Insecurity program

Santa Clara's Career Center is open for virtual business. They have put together a robust website during this period, with information on topics including Spring Career Fair resume submission; virtual recruitment options; career coaching virtual appointments; and other resources.

 

 

Mail services have been moved to the Facilities Building and will be available during the business week.  Check the Support Services website for hours of operations. 

On packages: if SCU receives an important package addressed to you and you are no longer on campus, you can have it sent to your home address by providing mailing.services@scu.edu a prepaid package label from USPS, Fed-Ex or UPS.  Send the label, with address completed to mailing.services@scu.edu along with address information.

Third class mail, including advertisements, bulk mail and magazines unfortunately cannot be forwarded, nor can they be returned back to the original sender. Non-perishable packages not forwarded will be held at the Facilities building through the duration of the crisis and will be available through September 30, 2020.  Perishable items cannot be stored and will be discarded. 

 

To avoid missing your packages, please adjust your shipping preferences to have your future packages sent to your home address. 

SCU will attempt to forward all first class mail to your home address or return the mail to the sender. Mail and packages sent via the USPS can be forwarded to a home address. Please email mailing.services@scu.edu with your SCU address as well as the address you want your package forwarded to. 

If SCU receives an important package addressed to you, you can have it sent to your home address by providing mailing.services@scu.edu a prepaid package label from USPS, Fed-Ex or UPS.  Send the label, with address completed, to mailing.services@scu.edu.

Third-class mail, including advertisements, bulk mail and magazines unfortunately cannot be forwarded, nor can they be returned back to the original sender. 

Non-perishable packages not forwarded will be held at the Facilities building through the duration of the crisis and will be available through September 30, 2020.  Perishable items cannot be stored and will be discarded. 

To avoid missing your packages, please adjust your shipping preferences to have your future packages sent to your home address. 

 

Residents

Any vehicles that have been left on campus, with a residential parking permit displayed, expired or otherwise, are authorized to be on campus at least through May 8, 2020 and will not be cited. If as a resident, you have left your vehicle on campus without a permit, please notify Parking & Transportation (Transportation@scu.edu), and include the make, model, color and license plate information so that we can identify the vehicle and recognize it as being authorized.


Those resident students vacating campus between now and the March 28 deadline, and who wish to leave your vehicle behind through May 2020, please make sure it is parked in a safe, well-lit area and obtain a parking permit for the vehicle. DO NOT leave any personal items/valuables in the vehicle.


Any resident students who wish to leave a vehicle behind through the summer, please submit a vehicle storage request with Parking & Transportation immediately and no later than May 1, 2020.

 

Non-Residents


If you are leaving your neighborhood residence to return home and would prefer to park a vehicle on campus through Spring Quarter, contact Parking & Transportation to arrange for a parking permit that will allow you to do so.


If you need to leave a vehicle in storage through Summer 2020, please submit a vehicle storage request with Parking & Transportation as soon as possible.

Refunds

The University has not made any decisions about refunds for Spring Quarter parking. Once decisions have been made, the information will be communicated to the campus community.


The University is not responsible or liable for damage or loss to any vehicle or its contents while on campus.

 

 


Living Arrangements During Virtual Classes 


Full details can be found at scu.edu/living

We had originally hoped to provide two extended periods during which move-out could occur. However, given the March 19 executive order from California Gov. Gavin Newsom—ordering all California residents to shelter-in-place—on March 20, Auxiliary Services sent an update with the following information:

  • Reiterating that students currently on campus must vacate by March 28 (limited exceptions apply, see below). These students are encouraged to move out as soon as possible.
  • Noting that, given the statewide order, most students should not expect to return to campus to pack up their rooms—unless it is to retrieve critical belongings—for the time being.
  • Instructing that those students needing to return to their residence to retrieve critical belongings should plan to do so before 5 p.m., Monday, March 23. Students may not return to campus after 5 p.m., Monday, March 23 to retrieve belongings.

The previously announced  second move-out window (originally stated as May 1-8) is still in effect, but subject to change pending guidance from Santa Clara County and the State of California. 

All undergraduate and graduate students (except those with approved exceptions to stay on campus and those who have submitted check out agreements) will be contacted by Housing after March 28 with additional information regarding this check-out process. Check-out appointments will adhere to social distancing guidelines.  Updates and additional information will be forthcoming as soon as we have them.

Residence hall rooms will remain locked and secure, accessible only by Campus Safety Services and Housing Operations until the student has moved their belongings. Students are not charged for keeping their belongings in their room as they wait to retrieve items during this period.

Exceptions to move-out:
Students facing extraordinary circumstances that will require them to remain in on-campus housing must have requested an exception to live on campus no later than March 20.

  • This exception is only available for students who need to reside on campus for the entire Spring 2020 Quarter
  • The form is available on your housing portal via eCampus
  • Look for a button titled “Exception Form” across the top of the Housing landing page
  • All exception requests will be reviewed within 24 hours
  • Depending on demand, space utilization, health/safety and staff coverage responsibilities, residents approved to remain on campus - including graduate/law and neighborhood unit residents - may be consolidated to a different campus residence hall after the shelter-in-place order has been lifted by the County of Santa Clara

Residents who have specific questions about move-out should visit scu.edu/living. Alternatively, residents can email housing@scu.edu.

 

 

 

 

Yes. Students can identify a trusted family member or friend who must be identified (check-in would include confirming ID) to pack up their belongings and get the packed belongings to Bronco Storage or take them home. To utilize a proxy to pack up and move out of your, please complete the form below.

 

Proxy Request Form for Removal of Personal Belongings

 

The Housing Office will provide additional information regarding the proxy/surrogate move out process in early April for the May 1 - 8 (undergraduate & graduate) and May 21 - 24 (law only) move-out periods.

 

The On-Campus Living website has a list of the extraordinary circumstances that could require a student to remain in on-campus housing. The request must be received no later than March 20.  

  • The form is available on your housing portal via eCampus.
  • Look for a button titled “Exception Form” across the top of the Housing landing page. 
  • All exception requests will be reviewed within 24 hours
  • Depending on demand, space utilization, health/safety, and staff coverage responsibilities, residents approved to remain on campus—including graduate/law and neighborhood unit residents—will be consolidated to a different campus residence hall after March 28.

Pursuant to the shelter-in-place order now in effect for Santa Clara County and the Bay Area, students remaining on campus are required to shelter-in-place through April 7, though the halls will close on March 28. 

The order restricts all travel except for activities essential for health and safety, including to get food, to get a prescription, to see a doctor, or engaging in outdoor activity that does not involve close contact with other people. No social gatherings are allowed during this time. You are advised to stay 6 feet or more away from others. The county has provided frequently asked questions on their website. 

 

 

 

Room and board expenses for those no longer living in SCU-operated residences during the spring quarter will be credited to student accounts.
For those students who are approved to remain in SCU-operated housing for spring quarter, room and board charges for their original assigned space will remain due.

With the move to online classes and closure of most residence halls, many students will not be living on campus. For those who have already made spring room and board payments, the University will credit spring quarter room and board fees if the student is not approved to continue living on campus. Calculation and processing of these credits will happen in the next several weeks. More information will be forthcoming on our COVID-19 website. For students who are approved to remain in campus housing, room and board charges for their original assigned space will remain due.

 

 


Events and Athletics


Given the ongoing health crisis in our area, and the likelihood that large gatherings will continue to be prohibited in the near future, we have decided to postpone the Commencement exercises across our schools. We appreciate how painful this decision is for our graduates and their families, and the faculty and staff who look forward to this celebration every year. We are very sorry.

After listening to feedback from our community, particularly our graduating students, we will postpone Commencement until a time when large gatherings will be permitted by local and state health officials. At this point, we do not know when that will be. We and the deans of our six schools will work with graduating students to think through the options for such a celebration and will communicate updates as the planning for rescheduled ceremonies advances.

Bachelor’s, master’s, and doctoral degrees will be awarded at the normal time, and final transcripts will reflect the students’ degrees and their conferral date. Upon completion of degree requirements, students will technically graduate, though we will not mark the occasion with a ceremony until a later date.

The decision reflects our ongoing commitment as citizens to care for the health of our community by joining the civic effort to stem the pandemic. 

 

No. Following the March 16 Shelter-in-Place Order from the County Public Health Officer, Santa Clara University canceled all on-campus events until April 7. This includes on-campus events sponsored by outside groups. 

As a precautionary measure, Masses at Mission Church have been suspended, per order of the San Jose Diocese.  

We know the suspension of communal worship locally may be particularly difficult for those individuals who regularly gather for services, whether in the Mission or in other churches and places of worship.  A website with links to on-line services for other Christian denominations may be found at Christian World Media's website.

Below are some resources where a Catholic Mass may be watched.

For a video of Pope Francis' daily Mass, see the Vatican website.

Livestreamed Sunday Masses from the San Jose Cathedral may be found at the diocesan website

A longer list of live streamed Masses in the diocese (in various languages) also is at available at the diocesan website.

For St. Monica Church (Santa Monica), the Sunday 5:30pm and 7:30pm Masses are livestreamed online

Other resources may be found at https://www.scu.edu/cm/prayer--meditation/

Finally, if members of the campus would like to speak with a Campus Minister, there are daily appointments available Monday-Friday. Once you sign up, a Campus Minister will contact you to confirm whether to meet in the Campus Ministry office or by zoom/telephone.

 

No. On March 12, the West Coast Conference canceled the remainder of spring sports competitions, including championship events, and formal and organized practices. This cancellation of competition will apply to all Santa Clara University intercollegiate athletic programs, regardless of their conference affiliation.

Also, clinics and camps affiliated with Santa Clara Athletics are suspended until further notice. As updates become available, SCU Athletics will post them on their website and on Twitter (@SCUBroncos).

Individuals and groups who have purchased tickets for an upcoming baseball, softball and women's water polo game will be refunded beginning Thursday, March 12, by contacting the Santa Clara Athletics ticket office at (408) 554-4660 or BroncoTickets@scu.edu. The deadline for a refund is May 13.

 

Event organizers on campus have been updating their websites with more information. Given Santa Clara County Public Health's March 13 legal order related to events for 35-100 persons, SCU is updating directives for events of that size. Information will be forthcoming early in the week of March 16.  

 


Building Hours and Services 


Students who need access to high-speed wifi or a quiet space for study can use Benson Parlors B and C. Located on the west side of the first floor, the rooms have appropriately spaced tables with a single chair at each available for study. No group study or socializing will be allowed. Students will also need to comply with social distancing guidelines.


Please note modified hours for Benson Memorial Center: Open 7 a.m. to 7 p.m. Monday through Friday, and 8 a.m. to 6 p.m. Saturday/Sunday to provide essential services. The east side [Bookstore / MCC / Shapell Lounge side] exterior doors are unlocked during modified hours for entry into Benson Memorial Center. All other exterior doors are locked to general access.

Most other buildings on campus are inaccessible to non-residents or those other than essential faculty/staff during the county and state Shelter-in-Place order. That is because our priority is to keep our campus safe and reduce the spread of COVID-19 within our community. As you may know, we still have nearly 300 students still living on or near campus who are permitted to stay here because of extenuating circumstances. Their well-being and safety is of utmost importance to us as well as those employees who have to come to campus to perform mission-critical services. Working from home is the best way we can all help protect these students, faculty and staff as well as yourselves and your families. We all need to help “flatten the curve” by preventing the potential for spreading illness in our buildings and allowing those that must remain on campus to be able to focus on the most mission-critical activities. We will review these directives as the crisis unfolds and will adjust as appropriate based upon guidance from our county medical officer.

For additional details regarding building access during this time, please visit the University Operations COVID-19 Updates, which address "Access to Campus for Critical Tasks During Shelter in Place Order" and "Access Control Plan During Shelter in Place Order."

 

During this shelter in-place period, active on-site research is effectively restricted. Certain exceptions such as maintaining live organisms or to perform other essential maintenance necessary to prevent significant setback upon re-start can be considered provided no students are involved and minimal support from laboratory staff is necessary. Examples may include providing animal support and maintaining equipment that requires gas or cryogen monitoring such as freezers, incubators, etc. or maintaining other research materials that are perishable and not easily replaced. All other research that cannot be done from home must be delayed. The use of laboratory space to support online learning (e.g. making a video of an experiment) can be allowed but should be approved in advance to ensure social distancing practices and lab safety procedures are adhered to. Laboratory safety policies will not be compromised during this period.

We will provide new guidance on research and teaching access to our labs for after the shelter in-place period as we learn more from Santa Clara County Health.

No. Due to the County Health Officer's March 16 Order for residents to "shelter in place,"  the Learning Commons closed March 16  at 6 p.m. and will not reopen until further notice. The Library has made virtual services available to faculty and students. More information is available here, and more details regarding remote information and services will be provided shortly. 

 


Health-Related Concerns


With the movement to virtual classes, it is hoped that those students who have health risks that made them particularly susceptible to possible virus transmission will be able to participate in class. We have asked faculty members to be as understanding and accommodating as possible. If you still need special accommodation or have ongoing health concerns affecting your schooling, please feel free to email the provost's office at provost@scu.edu.

 

Our practitioners in the Cowell Center work with the local public health department and CDC to determine if testing for COVID-19 is indicated. If testing is recommended by the local public health department, the Cowell healthcare provider evaluating the patient will obtain a specimen— the ideal specimen being a nasopharyngeal (or nasal passageway) swab—and will send that specimen to Quest Diagnostics for processing. Results are anticipated to be received in 3 - 4 days from the time of specimen pickup but this may be impacted by high demand.

 

While we understand everyone’s concerns, testing will be done in consultation with the local health department. Testing is not available at this time for persons not demonstrating symptoms. Those who have personal reasons (immune-challenged family members, for instance) for wanting extra precautions will need to consult with your own or your family member’s physician regarding mitigating transmission risk.

 

 

 


Travel


Yes, in keeping with SCU’s University International Travel Policy, all University-sponsored international travel is currently suspended.

This applies to all undergraduate, graduate, non-degree, faculty/staff programs and initiatives funded by or organized through Santa Clara University. This includes study abroad, work abroad, internships abroad and all credit-bearing and non-credit-bearing activities. At this time, there is no end date we can provide; when there are no longer advisories in effect, international program proposals will be reviewed in keeping with the policy and regular process.

Global Engagement promotes collaboration and connection with others in our globally interdependent world and the current situation is a reminder of just how interconnected we are. While we do not know when the COVID-19 situation will stabilize, we are eager to see our global programs in action again as soon as possible.

 

No. Programs need to make decisions eight to twelve weeks prior to the program start date. 

The DOS Global Health Advisory Level 4: Do Not Travel applies to all countries/areas worldwide.

This is because programs require adequate time to prepare for programs abroad including time to complete pre-departure orientations, obtain visas, immunizations, address individualized plans for academic accommodations, develop plans for on-going health support, purchase plane tickets and manage other preparations that typically take six to twelve weeks prior to departure. SCU prioritizes equity in all our programs abroad and this includes allowing sufficient time for all program participants to address individualized needs related to program preparation.

 

 

Santa Clara University’s number-one priority is to protect the health and safety of our students and provide them with quality study abroad programs that are free from academic disruption. To guide the University in making decisions about all university-sponsored international travel SCU maintains an International Travel Policy that applies to study abroad programs as well as all international programs and activities throughout the university.

The University International Travel Policy gives primary importance to the US Department of State (DOS), Centers for Disease Control (CDC), World Health Organization (WHO) in evaluating decisions about international travel. On March 7 the University suspended all international programs taking place over spring break 2020. On March 13, the University suspended all international programs taking place during summer 2020. These decisions result from advisories that trigger decision-making points in the University International Travel Policy on an on-going basis. Recent advisories include:

March 19, the Department of State released a Global Health Advisory Level 4: Do Not Travel 

March 17, the Centers for Disease Control updated travel advisories to Level 3: Avoid Nonessential Travel for:

  • United Kingdom and Ireland
  • Europe
  • China
  • Japan
  • South Korea
  • Iran
  • Malaysia

March 11, the Department of State released a Global Health Advisory Level 3: Reconsider Travel 

March 11, the US President issued a Proclamation limiting entry from Europe for non-US citizens 

March 11, WHO declared COVID-19 a pandemic, moving from epidemic

In addition to these advisories, countries have closed their borders to non-citizens who are not already in the country and travel is not possible for US citizens.

Students need time to prepare for programs abroad including time to complete pre-departure orientation, obtain visas, immunizations, purchase plane tickets and manage other preparations that typically take six to twelve weeks prior to departure. In addition, delaying critical decisions related to COVID-19 creates greater challenges for students that could have long-term impacts, such as:

  • Difficulty securing first choice on-campus or off-campus housing
  • Limited SCU course offerings for Fall 2020 which may impact a student’s academic progress
  • Owing money to a program provider/host institution due to unrecoverable costs even if the students don’t attend the program
  • Not being able to secure full or partial course credit if a program is cancelled after departure and remote accommodations cannot be made
  • Inability to receive refunds for airfare, visas, or other travel arrangement costs

SCU will continue to monitor the COVID-19 situation in all locations and make any cancellations only after in-depth review and assessment of the health, safety, and academic integrity of a program.

 

 

For the most up-to-date information on this, please refer to the COVID-related FAQ section of Global Engagement's Study Abroad website.  

 

Students who decide to withdraw now should complete the SCU Study Abroad - Request to Withdraw Form.  The Study Abroad Office will notify the Registrar’s Office, Bursar’s Office and Financial Aid Office that the student has withdrawn, normally within three business days.

Students who decide to withdraw after fall enrollment commences need to know that their first choice courses at SCU or housing may not be available. Study Abroad cannot assist with courses or housing placements, or make exceptions to Registrar or Housing policies.

 

For the most up-to-date information please see the COVID-related FAQ section of Global Engagement's Study Abroad website

 

Students can choose to defer their Fall 2020 study abroad participation to Spring 2021, if available. Please be aware that most Spring 2021 programs are a semester-length, thus students would be missing Winter 2021 and Spring 2021. Students should also be aware that with the unforeseen and rapidly evolving situation of COVID-19, a student’s ability to participate in Spring 2021 may be impacted as well.

 

For the most up-to-date information on this, please refer to the COVID-related FAQ section of Global Engagement's Study Abroad website.  

 

Before Departure

While we cannot predict how this situation will continue to unfold and affect students and programs, Study Abroad is committed to assisting students to determine their best course of action and, when able to, providing our resources in support.

  • Students may choose to voluntarily withdraw from their unaffected program by completing the SCU Study Abroad - Request to Withdraw form and Study Abroad will waive the SCU Withdrawal Fee. Students will need to work with their specific program about any program withdrawal fees. 
  • If the program is cancelled at any point prior to departure by SCU, Study Abroad will work with the program to identify recoverable expenses related to the program tuition or program fee.
  • Alternative programs after cancellation will be dependent on current travel advisories, SCU enrollment capacity and program-specific deadlines. Study Abroad cannot extend any program-specific deadlines or guarantee alternative programs. 
  • Study Abroad will reschedule mandatory pre-departure orientations to accommodate shifting enrollment and withdrawals.

After Departure

SCU will continue to monitor programs after departure and may cancel programs while students are abroad if the safety or academic integrity of the program is compromised due to the ongoing COVID-19 outbreak. 

  • Examples of situations that may result in closure include:
    • Significant disruptions to the instructional continuity
    • Program/university/health infrastructures/transportation/housing limitations or closures  
    • Acute incidents that directly impact a program's geographical location
  • If a program is cancelled after departure, SCU will determine any recoverable costs related to the program tuition or program fee.  
  • Depending on the point of withdrawal, partial, full, or no credit from the program abroad may be possible. SCU will assist in assessing the options available to a student however, SCU cannot guarantee any completion of credit attempted abroad. Students may need to prepare for other possibilities such as repeating courses during another term at SCU. 
  • SCU will provide information on available options regarding SCU registration and housing at the time of cancellation however SCU cannot guarantee placement in courses or housing for the Fall or Winter quarter at SCU. Students may need to consider other alternatives such as off-campus housing or Leave of Absence.

The University International Travel Policy gives primary importance to the US Department of State (DOS), Centers for Disease Control (CDC), World Health Organization (WHO) in evaluating decisions about international travel.

The specific advisories and notifications in place  that have informed SCU’s decision-making about university-sponsored international travel include: 

March 23, the Centers for Disease Control updated travel advisories to Level 3: Avoid Non Essential Travel for: Thailand, Turkey, Chile, Pakistan
March 22, the Department of State curated COVID-19 specific information for countries around the world
March 21, the Centers for Disease Control updated travel advisories to Level 3: Avoid Non Essential Travel for: Brazil, Australia, Japan, Israel, Canada
March 19, the Department of State released a Global Health Advisory Level 4: Do Not Travel 
March 18, the Centers for Disease Control updated travel advisories to Level 3: Avoid Non Essential Travel for: Malaysia
March 17, the Centers for Disease Control updated travel advisories to Level 3: Avoid Non Essential Travel for: United Kingdom and Ireland; Europe; China; Japan; South Korea; Iran
March 11, the Department of State released a Global Health Advisory Level 3: Reconsider Travel
March 11, the US President issued a Proclamation limiting entry from Europe for non-US citizens
March 11, WHO declared COVID-19 a pandemic, moving from epidemic


Other factors

In addition to these advisories, border closings and quarantine requirements are being implemented around the globe often without warning. Many countries have closed their borders to non-citizens who are not already in the country. Some countries are requiring mandatory quarantining upon entry. The US has increased restrictions on travel entering/returning to the US.

Other considerations may include:

Ability to successfully execute the educational objectives of the program
Impact on ability to receive academic credit
Impact on ability to receive refunds for program costs, visas, airfare, immunizations or other costs related to program participation

Governance and decision-making structures in place related to university-sponsored international travel

The Crisis Abroad Response Team (CART) convenes to coordinate response in the event of an international or localized emergency that may impact participants in University-sponsored travel. The members determine when to cancel or suspend University-sponsored education abroad opportunities because of significant health, safety, or legal risks to participants, or significant threat to the educational objectives of the program. The Crisis Abroad Response Team may incorporate other consultants as needed.

The Travel Policy Advisory Committee (TPAC) reviews proposals from Faculty/Staff Program Coordinators and makes recommendations to the Associate Provost for International Programs regarding the approval of university-sponsored international travel. The Committee makes recommendations to the Provost regarding requests for exceptions to University policy regarding university-sponsored international travel. TPAC advises on guidelines and procedures related to university-sponsored international travel. The Committee provides guidance in keeping with national best practices and ethical engagement abroad.

 

International

Yes. Guidance is being updated regularly.

New advisories that appeared on Wednesday, March 11 have triggered decision-making points in the University International Travel Policy including:

March 11, World Health Organization declared COVID-19 a pandemic, moving from epidemic
March 11, the Department of State (DOS) released a Global Health Advisory Level 3: Reconsider Travel
March 11, the Centers for Disease Control (CDC) released a new Travel Health Notice: Warning Level 3: Avoid Nonessential Travel for Europe
The US President issued a Proclamation limiting entry from Europe for non-US citizens

The University does not approve programs in countries/areas where a Level 3 or Level 4 advisory is currently in effect. This means that, in keeping with our International Travel Policy, summer programs for 2020 will not move forward. We have been in communication with the departments and programs across the university that are directly impacted by the new DOS and CDC advisories and they, in turn, are in the process of communicating with students. At this time, there is no end date we can provide; when there are no longer advisories in effect, international program proposals will be reviewed in keeping with the policy and regular process.

Previously, the University sent an email update on March 7 dedicated to travel, both domestic and international. (Update is posted on our COVID-19 website.) Key points about international travel from that email: 

  • All University-sponsored international travel over spring break is suspended until further notice. This includes all international travel for SCU-sponsored academic and research activities, such as coursework, academic and research conferences, and non-academic activities, including immersion trips. University-sponsored is defined as trips organized, led or financed by the University.
  • All university-sponsored international travel for faculty and staff is suspended until May 1 at which time the decision will be reevaluated. This includes all international travel for SCU-sponsored academic and research activities, such as coursework, academic and research conferences, and non-academic activities. University-sponsored is defined as trips organized, led or financed by the University. 
  • Students planning to study abroad during Fall 2020 have been advised of the possibility of programs being curtailed.
  • The University previously communicated a travel suspension for all level 3 or 4 sites (e.g. China, South Korea, and Italy) through summer.  

Domestic

Key points about domestic travel from the March 7 e-mail:

  • University-sponsored domestic spring break trips will be evaluated on a case-by-case basis
  • For faculty and staff domestic travel between now and May 2, 2020: To avoid the potential spread of infection and pursuant to the most recent guidance from the Santa Clara County Public Health Department, all non-essential employee travel is suspended until May 1, at which time the decision will be reevaluated. Requests pertaining to essential domestic travel will be reviewed and approved by the respective member of the President’s Cabinet in your area. 

 

 


Overall University Emergency Plans


Yes. The University has a robust emergency response plan that is implemented with guidance from the Santa Clara County Public Health Department. Up-to-date resources are available on our dedicated website.

 

As noted in an email to campus on March 5, to reduce the likelihood of any transmission and to ensure that high traffic contact surfaces are regularly cleaned, University Operations implemented our antiviral deep cleaning procedures. These are procedures that effectively target areas of high touch/high probability for contaminants for special focus and extra cleaning. Also, dozens of additional hand sanitizing stations have been deployed around campus in all academic, housing, and administration buildings. The stations are refilled daily and campus members are urged to use them regularly.