County and State Orders Affecting Campus
What county and state Orders are in effect for Santa Clara University and the surrounding community? (updated 5/26/20)
The key Orders currently applicable to our Santa Clara University community are as follows:
- May 18 Order from Santa Clara County's Public Health Officer extending the Shelter-in-Place Order until further notice, while further allowing certain industries (including many retailers) to operate, provided they follow safety protocols including face covering requirements and cleaning protocols.
- April 29 Order from Santa Clara County's Public Health Officer extending the Shelter-in-Place Order through the end of May, while loosening restrictions on some industries such as construction to operate provided they follow safety protocols.
- March 31 Order from the Santa Clara County Health Officer—ordering all residents of Santa Clara County to follow extended and enhanced Shelter-in-Place orders until at least May 3.
- March 19 executive order from California Gov. Gavin Newsom—ordering all California residents to stay at home until further notice, unless working in certain critical sectors or getting food, caring for a relative or friend, getting necessary health care, or going to an essential job.
- March 16 Order from the Santa Clara County Health Officer: This Order directs all residents of Santa Clara County to shelter in their places of residence from March 17 through April 7, 2020, or until the Order is extended or limited. Residents may leave their homes if they are providing "essential services" or engaging in "essential activities", such as grocery shopping or seeking medical services. When not in their homes, residents must engage in social distancing, ensuring that at least six feet of space separates each person, to avoid transmission of COVID-19. Under this Order, educational institutions are considered "essential services" for purposes of providing distance learning or performing essential functions, provided that social distancing of six feet per person is maintained to the greatest extent possible. For frequently asked questions about this order, visit the county's website.
- States of Emergency declared by California Gov. Gavin Newsom (March 4), Santa Clara County's Health Officer (Feb. 3) and Board of Supervisors (Feb. 10) and others.
Is it mandatory for anyone coming to campus to wear face coverings? (updated 4/27/20)
SCU has new guidelines for wearing face coverings on campus which were communicated on April 25. These guidelines are intended to protect you and everyone else who has a need to be on campus.
Face-covering Recommendations: The Santa Clara County Public Health Department, along with Bay Area health officials, recommends that residents cover their nose and mouth with a bandana or home-sewn fabric coverings when leaving home for essential activities, such as grocery shopping, doctor appointments, and obtaining supplies needed to work/study from home. Essential businesses, including SCU, have been urged to ensure that all employees wear face coverings when they are on campus, even when no one else is present, to help prevent the spread of respiratory droplets. Face coverings should not be medical masks or other similar products, but can be made of any type of breathable material that will cover nose and mouth (such as bandanas or home-sewn masks). Medical masks are in short supply and need to be reserved for health care personnel.
In addition to the face-covering recommendations, please also note these rules for campus visits:
- Please limit your time on campus. Only students who have a demonstrated need for food services or wifi access in Benson should be in that building. Only faculty and staff pre-approved to come to campus to perform an essential task should be here, and should limit their time on campus to performing only those essential tasks for which they have been approved. Faculty and staff approved for essential tasks on campus also must pick up an essential services parking permit from Campus Safety (campus entrance - Post A).
- Congregating or lingering on campus is not allowed. The campus is open for those wishing to take walks, but please do not stop and congregate.
- Do not come to campus if you are experiencing any COVID-19 symptoms.
- Everyone should adhere to social distancing even when wearing a face covering.
Upcoming Terms and Course Information
Note to students:
Please check your email frequently as your professors may need to communicate plans for final exams. In addition, the latest university updates will also be sent via email.
Will campus be open in fall 2020 for instruction and student life? (updated 5/26/20)
As the May 19 fall update email from President O’Brien and Provost Kloppenberg outlined, we are planning to open our campuses, including modified in-person classes and instruction, in the fall, to the extent that we are permitted by local and state regulations.
Extensive planning and preparations are underway for a ‘back-to-campus’ plan for the fall that will ensure the safety and well-being of our entire community. We want to reiterate that there have been no decisions made yet on how to reduce density on campus. As the work of the various COVID-19 Resilience and Recovery Working Group teams progress, we will be updating campus, including final decisions on fall 2020 by mid-summer.
Will summer 2020 courses be held online? Where can students get more information? (updated 4/23/20)
In order to provide our faculty, students, and staff with sufficient time to plan, the University has decided to offer summer 2020 undergraduate instruction online.
For more than 10 years, SCU has offered 60 to 70 asynchronous online courses during the summer session, and students who have taken the courses reported that they effectively facilitated interaction, communication, and learning. You can read more about students’ experiences in the summer online courses here.
The Office of Summer Sessions is working with academic departments on transitioning the remaining 40 percent of face-to-face classes to a high-quality, interactive, online format.
I. Summer Sessions Calendar
Please review the Summer Sessions 2020 calendar for important information, including tuition refund dates. July 3 (Independence Day observed) is an administrative holiday but not an academic holiday; offices will be closed, but classes still meet.
II. Course Load Limits Policy
The intensive pace of Sessions 1, 2, and 3 require the following restrictions on summer course loads:
Session 1: Students may not enroll in more than 10 units during this session.
Session 2: Students may not enroll in more than 10 units during this session.
Session 3 (A, B and C): Students may not enroll in or attend more than one Session 3 lab science (chemistry or physics) course at a time. If enrolled in or attending a Session 3 lab science course, students may not be simultaneously enrolled in or attending a Session 1, 2, or 4 course.
Should you have additional questions or need more information, please contact the Office of Summer Sessions at email@example.com.
When does spring quarter begin and end? What are students doing during the "instructional preparation period"? (updated 3/29/20)
The spring quarter start and end dates have not changed: the quarter will run March 30 - June 5 with the final exam period June 8 - June 11.
We have designated the period from March 30 - April 7 as Instructional Preparation time, a period during which faculty and undergraduates will make preparations to engage in a high-quality, personalized educational experience in the Jesuit tradition, when course- and discipline-specific instruction will resume fully online, on April 8 for undergraduates.
What students will do during Instructional Preparation time
During the Instructional Preparation period, all undergraduate students will be automatically enrolled in and encouraged to complete a stand-alone Camino Mini-Course, “Learning to Learn Online,” which provides suggestions for students on how best to adapt to the virtual/remote learning environment, information about SCU student resources for academic, personal, and career support, and an invitation to engage in virtual discussion with their peers about various topics including sustainability, well-being and ethics. Students may also be asked to engage in educational activities such as reviewing course expectations, reading assigned texts, completing assigned work, working on problem sets, watching videos, setting up their technology, and preparing other necessary supplies. Students will need to regularly monitor communications from their professors.
Undergraduate Spring Quarter Schedule:
Week 1 (March 30 - April 7) - “Instructional Preparation Period” —All Undergraduate Students are automatically enrolled in virtual/remote “Camino Mini-Course”
Weeks 2-10 (April 8 - June 5) - Subject-specific virtual/remote course content
(April 10) Academic/Administrative Holiday —GOOD FRIDAY HOLIDAY
(May 25) Academic/Administrative Holiday —MEMORIAL DAY HOLIDAY
(June 8 - 11) Final Exam Period — FINAL EXAMS
Please note: At the graduate level, instructional activities from March 30 - April 7 will vary by School. Please consult with your graduate program for additional information.
How are professors conducting classes and exams online instead of in class?
Professors have the option of using a variety of formats, including Camino; Zoom teleconferencing; Google forms; and other tools, for final classes and for final exams. They have been advised to alert students as to their expectations for completing their coursework and final exams virtually.
For final exams, professors have numerous options including:
- Moving away from multiple choice questions and instead asking students to apply material they’ve learned to a novel situation, respond to a case study, summarize the key elements of particular readings, or analyze a concept or situation.
- Asking students to draft a memorandum or briefing.
- Moving from in-class to a take-home format.
- Administering a timed final to be taken off-site through Camino or by using Google forms, during the time of the already established final exam period.
- Administering a synchronous live or timed exam via Zoom at a regularly scheduled final exam time or class time.
For certain types of final exams, professors may employ technological tools to prevent cheating, including a "Respondus LockDown Browser" or "Respondus Monitor," or ProctorU online proctoring.
Are any courses going to be canceled? How will I be notified, if so? (updated 3/29/20)
The deans of the College and Schools are working closely with department chairs to determine which courses will not be able to continue in the online format. If possible, instruction will continue in a modified format.
Experiential Learning for Social Justice (ELSJ) classes and most lab courses will proceed with alternative approaches to meet their learning objectives. Please contact your faculty regarding course expectations for ELSJ and lab courses..
The deans and department chairs have identified approximately 40 courses that will not be able to continue in the online format. Faculty and students who were impacted by these cancellations have been notified.
Students will be notified of any future course cancellation by the Office of the Registrar.
Will classes be held at exactly the same time as in-person classes would have been? (updated 3/29/20)
While synchronous interaction between students and professors can be great for creating a sense of community, conducting class sessions synchronously poses a number of potential problems for students.
First, videoconferencing using a platform such as Zoom is bandwidth-intensive, which means that it requires a strong internet connection. If students are using their phones (which for many students is their primary device) or do not have a stable internet connection, they may have trouble joining the session. Additionally, if a professor's own internet connection is not always stable, it could cause their audio and/or video to freeze while they are teaching. Second, since synchronous courses require everyone to join a session at the same time, this could pose problems for students who are now living in different time zones or who now have additional responsibilities at home (caring for children/family members, etc.).
There are many asynchronous tools professors may choose to use to conduct instruction.
How will course components that can't be offered online (labs, performances, practicums, fieldwork, or offsite placements) be handled? (4/15/20)
Wherever possible, instruction will continue in a modified format.
Experiential Learning for Social Justice (ELSJ) classes and most lab courses will proceed with alternative approaches to meet their learning objectives.
For Arrupe Engagement ELSJ placement alternatives, please see the Ignatian Center for Jesuit Education website.
The deans and department chairs have identified approximately 40 courses that will not be able to continue in the online format. Faculty and students who were impacted by these cancellations have been notified.
How will students be able to fulfill their Arrupe Engagement/Experiential Learning for Social Justice requirements? (updated 4/15/20)
For the Ignatian Center’s Arrupe Engagement program, the COVID-19 spring quarter restrictions created some unique challenges. Arrupe Engagement places SCU students in the community to learn through hands-on experience with non-profit organizations, fulfilling the Experiential Learning for Social Justice (ELSJ) component of SCU’s Core curriculum.
Meeting with key partners— the Office of the Provost, the faculty teaching ELSJ courses, and community partner staff —the Ignatian Center came up with ways in which students may use virtual platforms to serve our surrounding community, especially in light of the enhanced needs presented by the Covid-19 outbreak.
Through a variety of offerings, students enrolled in ELSJ courses this quarter will be able to complete the requirement, albeit in a new, reimagined way. Starting the first week of the quarter, SCU students will:
- Listen to the recorded testimony of people who are delivering services on the front lines in support of marginalized populations
- Attend live-stream meetings and Zoom calls with neighborhood residents seeking grass-roots solutions to issues ranging from food insecurity to mental health crises
- Respond to the needs of those served by community partners with options ranging from online tutoring in K-12 to assisting with food distribution
Can I still meet with professors for office hours? (updated 3/29/20)
Yes. Professors are being encouraged to offer office hours in alternative formats, including Zoom. Please contact individual professors for their availability and platform.
What if I don't have high-speed internet or unlimited data to run live Zoom meetings? (updated 3/30/20)
We are focusing on making campus areas available for students who need enhanced wi-fi access. As of March 17, Benson Memorial Center is being opened (and cleaned) for students with demonstrated need to be able to utilize the high-speed wi-fi.
The first floor Parlors B & C, are set for individual study. In accordance with shelter-in-place social distancing requirements, each designated study area is furnished with appropriately spaced 8-foot tables with one chair each. There are electrical outlets adjacent to each table and the campus has full wi-fi access.
Please read the informational signage as you enter the designated study areas and liberally use available hand sanitizer.
The current Shelter-In-Place order does not permit social gatherings of any size so group study/work is prohibited. The study spaces in Benson Memorial Center are available for use during building hours from 7 a.m.-7 p.m., Monday through Friday, and 8 a.m.-6 p.m., Saturday and Sunday.
If I am a senior living off campus, and am local, can I work in the lab? (updated 3/29/20)
The current Shelter In Place order does not allow for students to return to campus to work in our labs, shops, project spaces or computing areas. We continue to monitor the public health restrictions and its impact on our ability to return students, faculty and staff into our laboratory settings beyond those in support of essential duties.
What if a student needs something machined in the shop or cut in the maker lab? Is that possible? (updated 3/29/20)
The School of Engineering is working on plans for how your projects will proceed. Please continue to work with your project advisors as more details will be provided directly to you from the School of Engineering.
Enrollment and Registration
When are spring tuition and fees due?
The spring tuition due date remains unchanged - payment is due March 21, 2020. We have extended our two-month payment plan to assist families as they arrange their finances during these unsettling times. Please contact the Bursar’s Office at firstname.lastname@example.org for assistance.
Due to the current situation in our country and the uncertainty that everyone is experiencing, we will not assess late fees for the March 21 payment deadline until the end of the add/drop period. We understand families are evaluating their finances and enrollment decisions and hope this provides you with additional flexibility.
Is tuition insurance available?
Yes. SCU has contracted with A. W. Dewars, Inc. to provide tuition insurance protection for our students and their families. For those families that have not purchased insurance for the current academic year, you can still purchase tuition insurance for the Spring quarter. The insurance plan must be purchased prior to the first day of the Spring quarter. For additional information, please go to the Bursar website.
Will Spring tuition and fees be discounted?
No. These extraordinary times have made it necessary to temporarily teach classes online for spring quarter in order to protect our students while keeping them on track for graduation. Santa Clara professors remain committed to providing an outstanding, interactive learning opportunity for our Santa Clara students. We also remain dedicated to a traditional liberal arts, on-campus learning mode for future terms. Our faculty salaries, campus services, facilities and entire business model are created around that pedagogical model—and the rapid move to all-online learning and managing through the COVID-19 crisis has created more expenses, not less.
What are the deadlines for dropping/adding classes for spring quarter, and for refunds? (updated 4/1/20)
Please know that dates for the add/drop period and for refunds have shifted for students enrolled in undergraduate programs and graduate programs in Arts and Sciences, Counseling Psychology, Engineering, and Education. Students also have until the end of Week 10 to choose the new Pass /No Pass option for courses, detailed in the Provost's 4/1/20 message on the Spring 2020 Updated Pass/No Pass Policy.
There has not been a shift in dates for students enrolled in graduate business programs, the Jesuit School of Theology, or the School of Law. Students in these three graduate programs should refer to their respective academic calendars for add/drop and tuition refund dates. Should you have questions, please contact the Office of the Registrar at Registrar@scu.edu.
Spring Quarter Class Enrollment and Incomplete Deadlines (except Grad Business)
Tuesday, April 14: Last Day to Add a course
Friday, April 17: Last Day to submit incomplete Winter 2020 work to faculty
Friday, April 24: Last Day to remove winter quarter Incompletes (subject to change)
Friday, May 1: Last Day to Drop classes without a W (extended from previous deadline of April 24)
Friday, May 15: Last Day to Drop classes with a W
Friday, June 5: Last Day to declare Pass/No Pass (new policy announced April 1)
Refunds for Undergraduate Programs
Tuesday, April 14: Last Day to completely withdraw and receive a 100% refund, less applicable fees
Friday, April 17: Last Day to completely withdraw and receive a 50% refund, less applicable fees
Wednesday, April 22: Last Day to completely withdraw and receive a 25% refund, less applicable fees
Please note that there are no tuition refunds for undergraduates who drop below 12 units after the last day to add classes, and that there are no tuition refunds after April 22.
For all spring quarter dates and deadlines, please refer to the Office of the Registrar's Undergraduate Spring Quarter 2020 Info and Deadline Booklet.
Refunds for Graduate Quarter Programs (except Business):
Tuesday, April 14: Last Day to Drop and receive a 100% refund, less applicable fees
Friday, April 17: Last Day to Drop and receive a 50% refund, less applicable fees
Wednesday, April 22: Last Day to Drop and receive a 25% refund, less applicable fees
Please note that there are no tuition refunds after April 22
Refunds for Graduate Business, the Jesuit School of Theology and the School of Law
Students in these programs should refer to their respective academic calendars for add/drop and tuition refund dates.
Can undergraduate students choose "pass/no pass" grades for spring classes? (updated 4/1/20)
Yes. To support our students’ success during this period of disruption, the University is implementing a temporary change to the undergraduate pass/no pass grading policy during the Spring 2020 quarter.
For spring 2020, the following changes will be implemented:
- All undergraduates, regardless of class standing, may select the pass/no pass option for any undergraduate course.
- The deadline for selecting the pass/no pass option has been extended from the end of week 4 to the end of week 10 (Friday, June 5).
- The pass/no pass grading option is permitted for all core, major, minor, elective, and prerequisite courses.
- Courses taken pass/no pass in Spring 2020 will not count toward the limit of 6 pass/no pass courses taken in total at Santa Clara.
Per the Undergraduate Bulletin, a passing (P) grade is equivalent to a letter grade of "C" or better. Students who are considering a pass/no pass option should note that a pass/no pass grade is not factored into a student’s grade point average. Additionally, students who receive a letter grade of “no pass” (NP) will not earn academic credit for the course, whereas credit is earned for a letter grade between C- and D-. Finally, it is important to note that some external organizations (external funders, graduate and professional schools) have specific letter grade requirements.
P/NP grading may also have implications for international students, NCAA athletes, students with ROTC or GI Bill scholarships, and some privately funded scholarship students; therefore, we encourage students to consult with relevant offices (e.g. ISS, Athletics, ROTC, and Veterans Administration) before opting to switch from letter grades to P/NP.
Undergraduates who are considering the pass/no pass option and have questions should consult with the course instructor, the Drahmann Academic Advising Center, or the Office of the Registrar.
Requests for the pass/no pass grading option can be made at the Office of the Registrar website.
Can undergraduates enroll on a part-time basis during spring term? (updated 3/29/20)
If a student is enrolled for 12 or more units in a given term, they have full-time status for academic purposes. Students enrolled for fewer than 12 units have part-time status for that term and may not qualify for all University activities and benefits, such as eligibility for financial aid, on-campus housing, and intercollegiate athletic competition. Continuing enrollment at the University in part-time status requires approval by the dean of Academic Support Services through the Drahmann Academic Advising and Learning Resources Center.
Can I use transfer credit to satisfy final degree requirements? (updated 3/29/20)
Requests to apply transfer credit will be reviewed on a case-by-case basis. Only requests from graduating seniors who have a course canceled will be considered.
Can I use independent study to satisfy core requirements? (updated 3/29/20)
Requests for Independent Study will be reviewed on a case-by-case basis. Students who petition for an independent study to fulfill a graduation requirement will need to seek approval from the appropriate academic department.
Will refunds be available for winter quarter?
No. Similar to the practice at hundreds of other colleges and universities, no refunds will be granted for winter quarter tuition or room and board. Besides our students' safety, our priority is to keep our students on track academically. Instruction continues online and support services are still functioning, all of which is funded by tuition. The University has dedicated significant additional time and resources in order to minimize the impact to students’ degree progress. As was announced on March 16, the spring quarter will also be taught online.
Why is the University charging the same tuition for spring quarter/semester? Doesn't it cost less to shift to virtual learning?
The University will continue to charge its published rates for the current semester or quarter.
While our mode of delivery has changed temporarily, our fundamental commitment and investment in a holistic, transformational, Jesuit educational experience remain. These commitments are funded by tuition revenue, and even in ordinary years, tuition does not cover the full cost of education. Our exceptional faculty will deliver their courses through digital platforms and virtual learning environments in a way that preserves excellence in the educational and formational experience to our students, including smaller class sizes. Moreover, as indicated below, students will continue to be served through various offices on campus, including Drahmann Advising Center, Center for Student Involvement, Campus Ministry, the Career Center, and Counseling and Psychological Services.
We understand that the financial situation of some families has changed with the economic impact of the coronavirus pandemic. The University Office of Financial Aid has a way for you to let us know of any drastic change in family financial circumstances at their website. That office may be able to assist you establish increased eligibility for financial aid.
Resources for Students
Can SCU students get financial assistance through the federal CARES Act? (updated 5/1/20)
The University has applied for and received funds from the recent federal stimulus package, Coronavirus Aid, Relief, and Economic Security (CARES) Act. Funding under the Act stipulates that at least 50% of the allocation be used to assist undergraduate and graduate students with unanticipated expenses related to the disruption of campus operations due to COVID-19. Santa Clara University has established the CARES Act Relief Fund to aid in disbursing these funds to students. Students who meet eligibility requirements as set forth by the Department of Education (DOE) and who demonstrate the greatest need may receive assistance.
For eligible recipients, these funds can assist with unforeseen expenses for a student’s cost of attendance (e.g., food, housing, course materials, technology, healthcare, child care, and transportation) due to COVID-19 disruptions.
Under DOE rules, qualifying students are those who are eligible for federal financial aid. Funding is capped at $1,500 per student, and please be aware that these funds are limited, are not guaranteed, and requests may not be granted in full.
The review of applications will begin on May 7.
I submitted a request for assistance from the CARES Act Relief Fund. When can I expect to hear about my application? (updated 5/22/20)
Requests are being reviewed in the order received, and are currently taking approximately 3-4 weeks to process. Once a determination has been made about your request, you will receive an email message with additional information.
Where can I find the federally mandated CARES Act 30-Day Fund Report? (updated 5/22/20)
Santa Clara University has posted the federally mandated CARES Act 30-Day Fund Report here.
What should I do if I experience discrimination or bias related to COVID-19? (updated 5/19/20)
Santa Clara University takes such issues seriously. Discrimination, prejudice, stereotyping, and xenophobia have no place at Santa Clara University. Santa Clara University policies on discrimination, harassment and sexual misconduct apply to behaviors that occur in person between members of the university community, and also apply to online and virtual misconduct. Any behavior that is prohibited by policy is also likely prohibited in cyber-forms, including cyber-harassment, cyber-bullying that is sex-based, and cyber-stalking. Members of the community are expected to maintain a tone of civility and respect in online classes just as they would if they were in class physically.
Those who experience a hate or bias incident should file a report, via one of the methods below.
Report online: This form is designed to provide students, employees, faculty, vendors, visitors, or others with an online method to report specific information related to an alleged incident(s) of bias. More information about bias incident reporting can be found here.
Report Anonymously: EthicsPoint is an online incident reporting tool that is available to Santa Clara University students, faculty, and staff to file incident reports of bias, discrimination and harassment.
SCU Office of Student Life Resources: To learn more about bias incidents, and how Santa Clara University addresses bias incidents, please visit this website.
How should students fill out the U.S. 2020 Census, especially if they left campus during COVID-19? (updated 4/24/20)
Every ten years, the U.S. conducts a national census to provide an understanding of the population within the United States. This year, the census launched as the nation found itself in the midst of the COVID-19 pandemic. Nonetheless, in the midst of tremendous uncertainty, it is vital for our community and nation that we each do our part to ensure the most accurate count possible.
Those students who lived in university housing are part of what the Census Bureau calls "Group Quarters." Any student who lived in student housing during this past academic year does not need to respond to the Census. Santa Clara University will respond for all students who lived in student housing this year, which includes the residence halls, University Villas, Neighborhood Units and graduate/law housing. Per Federal Educational Rights & Privacy Act (FERPA), the University will only share with the Census Bureau the following mandated "directory information" of on-campus students: name, date of birth, and campus mailbox address and permanent address. For those concerned that they might be counted twice, be aware that the Census Bureau has an internal audit process that reconciles and accounts for students who will be included in the University census report but may also have recently been reported in their home household’s census report.
Off-campus, non-University-owned housing
If you are a student or graduate student, and live or lived off-campus this year in privately owned/non-University owned residence, your household will have received an invitation via the U.S. Postal Service mail to participate in the census. You should fill out this census report, rather than be counted by your family at your permanent address, even if you are temporarily living back home in accordance with University guidance. If you don't have access to the unique code provided by mail, you can respond individually via the census form online, and follow the Census Bureau instructions for Responding to the 2020 Census without a Census ID number.
Is the Cowell Center offering the COVID-19 antibody test?(updated 4/30/20)
No. In consultation with the Santa Clara County Public Health Department, it is not recommended to perform COVID-19 antibody testing for the following reasons:
- The medical/scientific profession is not near the point of being able to test people widely for antibodies.
- The CDC is still working on how to interpret the results.
- Since COVID-19 is a novel disease, it is not yet clear whether the presence of antibodies prevents reinfection, or if the antibody test indicates a person has immunity.
- It is not known whether the antibodies can kill the virus in an experimental lab setting.
- It is also important to understand that the antibody tests cannot be utilized to diagnose COVID-19. Antibody tests detect antibodies which may indicate exposure to COVID-19.
- Positive results could also be due to past/present infection with other coronavirus strains.
Cowell Center Medical providers will continue to follow guidance regarding COVID-19 antibody testing from our local and state public health departments and the Centers for Disease Control.
I am a student in financial need due to COVID-19 events. Where can I apply for help at SCU? (updated 3/26/20)
Immediate need, monetary or food
SCU Emergency Assistance Fund: Through the generosity of alumni, donors, and friends we have established the SCU Emergency Assistance Fund to support both undergraduate and graduate students experiencing IMMEDIATE financial need as a result of recent COVID-19 events.We realize that the tumultuous circumstances have impacted our students. Students seeking monetary assistance during this time are encouraged to complete a request.
Information on the Food Insecurity Program and Bronco Pantry can be found here.
We also understand that the financial situation of some families has changed with the recent economic impact of the coronavirus pandemic. The University Office of Financial Aid has a way for you to let us know of any drastic change in family financial circumstances at https://www.scu.edu/financialaid/. That office may be able to assist you establish increased eligibility for financial aid.
You can still file a 2019-20 FAFSA application to determine your eligibility for federal aid by going to studentaid.gov/fafsa. If your family's finances recently changed, and you need to make corrections to your FAFSA ,please visit www.scu.edu/financialaid for more information.
What sorts of virtual extracurricular programming is available to students right now? (updated 4/13/20)
While we shelter in place to stay safe and healthy during the COVID-19 pandemic, there are many ways for students to engage in SCU programming virtually wherever you may be around the world. These virtual programs are being offered by many offices across campus, including Center for Student Involvement, Campus Ministry, Campus Recreation, Associated Student Government, Activities Programming Board, Center for Sustainability, Ignatian Center, Office for Multicultural Learning, Department of Athletics and more. Check out the calendar of events and activities.
Where can students get counseling or psychological help right now? (updated 3/26/20)
CAPS will operate with reduced on-site staff during remote academic instruction. Please reach out to your current CAPS therapist for more details. Please note, CAPS cannot meet with new students remotely or provide crisis intervention remotely to any student at this time.
As an updated resource, you may also contact the Optum Emotional-Support Helpline. Optum’s Emotional-Support Help Line is available to support anyone who may be experiencing anxiety or stress following the recent developments around COVID-19. The free service can be reached at 866-342-6892, 24 hours a day, seven days a week and is open to all. In addition, emotional-support resources and information are available online on the Live and Work Well website.
Additionally, any student with SCU-sponsored student health insurance plan can receive virtual counseling services through BetterHelp and virtual medical health services through HealthiestYou free of charge.
In addition, SCU is working with SilverCloud, a clinically proven online mental health platform, to offer programs that build resilience, help you manage anxiety or depression, and help you develop skills to manage stress and sleep issues. Based on cognitive behavioral therapy (CBT), mindfulness and positive psychology, these action-oriented programs build self-awareness and self-management skills for your emotional health.
As a way to help students get through this extraordinary situation, SCU students can get free access to SilverCloud's service through the end of August, 2020.
To sign up for free, please visit gsh.silvercloudhealth.com/signup/ and choose Santa Clara University from the dropdown list to get started.
Please note, to confirm your eligibility, you will need to use your school-issued .edu email address. This service is confidential and your e-mail address will not be used outside of the SilverCloud platform.
For other counseling options, please contact your health insurance provider to find out what behavioral health (psychological) telehealth services are available.
A list of resources for students can be found in the Information for Students web page.
What about parking on campus? And will we get refunds or credits for parking fees? (updated 4/14/20)
Student Parking Credits or Refunds
Students' time on campus was reduced by the recent Covid outbreak, and many students were unable to utilize all the time available on their current annual parking permit.
- For non-graduating students, a maximum credit of $120 for all student permit holders will be offered for the Fall of 2020.
- All graduating students will receive a maximum $120 refund in lieu of a credit.
Regardless of credit or refund, each student has the opportunity to donate their remaining credit value towards the student relief fund. Students who store their vehicles on campus during the crisis will not be eligible to receive a credit/refund.
Student Parking Refund Process
Parking & Transportation Services will have a link on their webpage for students use to submit their decision to seek a credit, refund (graduating seniors only) or a gift to the student relief fund. Please be sure to submit your request by May 8, 2020. The amount available will vary based upon permit purchased. Refunds, credits and donations will be processed as quickly thereafter as possible.
PARKING on CAMPUS
Any vehicles that have been left on campus, with a residential parking permit displayed, expired or otherwise, are authorized to be on campus at least through May 8, 2020 and will not be cited. If as a resident, you have left your vehicle on campus without a permit, please notify Parking & Transportation (Transportation@scu.edu), and include the make, model, color and license plate information so that we can identify the vehicle and recognize it as being authorized.
Those resident students vacating campus between now and the March 28 deadline, and who wish to leave your vehicle behind through May 2020, please make sure it is parked in a safe, well-lit area and obtain a parking permit for the vehicle. DO NOT leave any personal items/valuables in the vehicle.
Any resident students who wish to leave a vehicle behind through the summer, please submit a vehicle storage request with Parking & Transportation immediately and no later than May 1, 2020.
If you are leaving your neighborhood residence to return home and would prefer to park a vehicle on campus through Spring Quarter, contact Parking & Transportation to arrange for a parking permit that will allow you to do so.
If you need to leave a vehicle in storage through Summer 2020, please submit a vehicle storage request with Parking & Transportation as soon as possible.
The University is not responsible or liable for damage or loss to any vehicle or its contents while on campus.
How do I return my winter term textbooks to the bookstore? And how do I get Spring quarter books? (Updated 4/24/20)
Winter term course materials should be returned to the bookstore using this free return label by the rental charge date. We have extended the charge date again to October 1, 2020.
NOTE: The rental due date is when the bookstore asks that students physically return their rental textbooks back to the store. The rental charge date is when an automatic replacement fee is applied to any account that still has missing rental books. As long as a student returns their book by the charge date, they will not be charged to replace it.
The bookstore is here to support the campus. With the County Order requiring residents to "shelter in place" through at least April 7, the campus store is closed, but the website is available online 24/7.
If your account is mistakenly charged late fees, please reach out to the bookstore at email@example.com with your name and order number and staff will reverse the fees.
Spring 2020 quarter:
For Spring 2020 quarter, students are encouraged to find all their required course materials and supplies at the website, which offers different formats including rental options and digital. They can then place an online order for Spring 2020 books.
Students are encouraged to have their orders shipped directly to them, and they can receive FREE SHIPPING from March 22 through April 4 by using the code SCSHIP.
The bookstore will be processing orders the official week of Spring Break.
How can students access Bronco Pantry if they are experiencing food insecurity? (updated 4/3/20)
In these uncertain times, we want to be sure that all members of our Bronco family have sufficient food to stay healthy. If you do not have reliable access to sufficient quantities of affordable, nutritious food, please do not hesitate to request the “Food Insecurity” form. Social distancing protocols will continue to be followed by those accessing the pantry.
Please Note: The Bronco Pantry is only accessible to the students, staff and faculty who have been given access due to their participation in the Food Insecurity program
How can the broader Bronco Community help students who are struggling right now? (updated 4/13/20)
Those who would like to help support our students who rely on the Bronco Pantry for sustenance—because they are caught in geographical and/or financial limbo —can help in a number of ways.
- Target eGift Cards can be sent to firstname.lastname@example.org by selecting the e-mail delivery method. These gifts will be forwarded directly to students in need.
- Safeway Gift Cards can be purchased on our program's Amazon Wishlist. Physical cards will be mailed to Assistant Dean, Kimberly Gilkey by selecting "Kim Gilkey's Gift Registry Address" at the checkout. Allie's staff will meet students in need to hand off these gifts.
PHYSICAL DONATIONS ON CAMPUS
Should you happen to be on campus, a donation bin is located in the main parking structure behind the Campus Safety Services office, specifically near the ADA parking spaces and the temporary fencing. The bin will be available 24/7 for donation drop-offs of non-perishable food items and toiletries. The most needed items are peanut butter, jelly, lentils, non-perishable microwavable meals, canned items, toothpaste, floss, and deodorant.
What do I do if I need career counseling services?
Santa Clara's Career Center is open for virtual business. They have put together a robust website during this period, with information on topics including Spring Career Fair resume submission; virtual recruitment options; career coaching virtual appointments; and other resources.
Where and when can I pick up my mail and packages?
Mail services have been moved to the Facilities Building and will be available during the business week. Check the Support Services website for hours of operations.
On packages: if SCU receives an important package addressed to you and you are no longer on campus, you can have it sent to your home address by providing email@example.com a prepaid package label from USPS, Fed-Ex or UPS. Send the label, with address completed to firstname.lastname@example.org along with address information.
Third class mail, including advertisements, bulk mail and magazines unfortunately cannot be forwarded, nor can they be returned back to the original sender. Non-perishable packages not forwarded will be held at the Facilities building through the duration of the crisis and will be available through September 30, 2020. Perishable items cannot be stored and will be discarded.
To avoid missing your packages, please adjust your shipping preferences to have your future packages sent to your home address.
How do I get mail forwarded to my home address? (updated 3/26/20)
SCU will attempt to forward all first class mail to your home address or return the mail to the sender. Mail and packages sent via the USPS can be forwarded to a home address. Please email email@example.com with your SCU address as well as the address you want your package forwarded to.
If SCU receives an important package addressed to you, you can have it sent to your home address by providing firstname.lastname@example.org a prepaid package label from USPS, Fed-Ex or UPS. Send the label, with address completed, to email@example.com.
Third-class mail, including advertisements, bulk mail and magazines unfortunately cannot be forwarded, nor can they be returned back to the original sender.
Non-perishable packages not forwarded will be held at the Facilities building through the duration of the crisis and will be available through September 30, 2020. Perishable items cannot be stored and will be discarded.
To avoid missing your packages, please adjust your shipping preferences to have your future packages sent to your home address.
Living Arrangements During Virtual Classes
Are students who live on campus being asked to leave?
When and how should students move out of residence halls, graduate/law residences, or neighborhood units? (Updated 5/26/20)
Full details can be found at scu.edu/living.
May dates: staged move-out for those within 250 miles
After numerous delays due to county and state orders, the University has worked out a plan for a staged and orderly move-out of campus housing that will comply with Santa Clara County Public Health Department (SCCPHD) guidance on social distancing. We are offering students who reside within 250 miles of SCU—as verified by the permanent address of record—the opportunity to retrieve their personal belongings from campus housing, either in person or by designating a local proxy (a friend or family member) to remove their belongings through June 1.
Please review the Housing Office’s Spring 2020 Move-Out Information for details on how to sign up for a move-out time and properly move out of your residential space. Students will be informed of their assigned time slot and move-out procedures in a follow-up email.
For those students who do not live within 250 miles of SCU and wish to come to campus to retrieve their personal belongings, please know a similar process will be available soon. We encourage students to continue to visit the Housing Office website for the most updated information.
Santa Clara University has partnered with Bronco Student Services (a private, external company) to offer packing, storage, and shipping services to SCU students moving out of campus housing. The pack-up service will allow students to complete the move-out process without traveling to campus by having personal belongings packed up directly from student rooms. Items can then be stored safely until students return to campus, or students may choose to have items shipped home. For more information on this service visit this website.
We encourage students to continue to visit the Housing Office website for the most updated information.
As soon as the county guidelines allow us, all students will be required to retrieve their belongings either in person or using a local proxy.
All resident students received an email on April 22, with instructions to log into the Housing portal, via eCampus to report their move-out status (i.e. I have completely moved out of my residence; I have belongings on campus that I need to retrieve; I am interested in packing/storage or packing/shipping, etc.) no later than Friday, May 1, 2020. This information will assist the University in planning for the retrieval of personal belongings left in the residence halls. The move-out status form is a survey, and does not lock a student into a decision at this time. When we are able to set future move-out dates, all move-out procedures will comply with county guidelines including social distancing.
On March 20, Auxiliary Services sent an update with the following information:
- Reiterating that students currently on campus must vacate by March 28 (limited exceptions apply, see below). These students are encouraged to move out as soon as possible.
- Noting that, given the statewide order, most students should not expect to return to campus to pack up their rooms—unless it is to retrieve critical belongings—for the time being.
- Instructing that those students needing to return to their residence to retrieve critical belongings should plan to do so before 5 p.m., Monday, March 23. Students may not return to campus after 5 p.m., Monday, March 23 to retrieve belongings.
Residence hall rooms will remain locked and secure, accessible only by Campus Safety Services and Housing Operations until the student has moved their belongings. Students are not charged for keeping their belongings in their room as they wait to retrieve items during this period.
Exceptions to move-out:
Students facing extraordinary circumstances that will require them to remain in on-campus housing must have requested an exception to live on campus no later than March 20.
- This exception is only available for students who need to reside on campus for the entire Spring 2020 Quarter
- The form is available on your housing portal via eCampus
- Look for a button titled “Exception Form” across the top of the Housing landing page
- All exception requests will be reviewed within 24 hours
- Depending on demand, space utilization, health/safety and staff coverage responsibilities, residents approved to remain on campus - including graduate/law and neighborhood unit residents - may be consolidated to a different campus residence hall after the shelter-in-place order has been lifted by the County of Santa Clara
Residents who have specific questions about move-out should visit scu.edu/living. Alternatively, residents can email firstname.lastname@example.org.
Can I identify a proxy or surrogate to pack up my room for me by the March 28 deadline?
Yes. Students can identify a trusted family member or friend who must be identified (check-in would include confirming ID) to pack up their belongings and get the packed belongings to Bronco Storage or take them home. To utilize a proxy to pack up and move out of your, please complete the form below.
The Housing Office will provide additional information regarding the proxy/surrogate move out process in early April for the May 1 - 8 (undergraduate & graduate) and May 21 - 24 (law only) move-out periods.
What are the criteria and procedures to seek an exception to remain on campus?
- The form is available on your housing portal via eCampus.
- Look for a button titled “Exception Form” across the top of the Housing landing page.
- All exception requests will be reviewed within 24 hours.
- Depending on demand, space utilization, health/safety, and staff coverage responsibilities, residents approved to remain on campus—including graduate/law and neighborhood unit residents—will be consolidated to a different campus residence hall after March 28.
Are current on-campus residents allowed to leave their buildings or rooms during Shelter in Place?
Pursuant to the shelter-in-place order now in effect for Santa Clara County and the Bay Area, students remaining on campus are required to shelter-in-place through April 7, though the halls will close on March 28.
The order restricts all travel except for activities essential for health and safety, including to get food, to get a prescription, to see a doctor, or engaging in outdoor activity that does not involve close contact with other people. No social gatherings are allowed during this time. You are advised to stay 6 feet or more away from others. The county has provided frequently asked questions on their website.
Will room and board rates be refunded for spring quarter? (updated 3/26/20)
Room and board expenses for those no longer living in SCU-operated residences during the spring quarter will be credited to student accounts.
For those students who are approved to remain in SCU-operated housing for spring quarter, room and board charges for their original assigned space will remain due.
What happens to spring room and board payments?
With the move to online classes and closure of most residence halls, many students will not be living on campus. For those who have already made spring room and board payments, the University will credit spring quarter room and board fees if the student is not approved to continue living on campus. Calculation and processing of these credits will happen in the next several weeks. More information will be forthcoming on our COVID-19 website. For students who are approved to remain in campus housing, room and board charges for their original assigned space will remain due.
Events and Athletics
Will commencement (graduation) be held this year? (updated 5/19/20)
Given the ongoing health crisis in our area, and the likelihood that large gatherings will continue to be prohibited in the near future, we have decided to postpone the Commencement exercises across our schools until a time when large gatherings will be permitted by local and state health officials. At this point, we do not know when that will be. We appreciate how painful this decision is for our graduates and their families, and the faculty and staff who look forward to this celebration every year. We are very sorry.
In the meantime, a special online event, “Celebrating the Class of 2020,” will take place on June 13 at noon PDT to honor our undergraduates and confer their degrees. We are looking forward to this virtual celebration to mark the day until an in-person commencement ceremony can be held.
Celebration Invitations, Signs, Social Media: Please visit our commencement website to download the email invitation to send to friends and relatives, as well as access giphys, social media frames, yard signs and zoom backgrounds. We encourage families, faculty, and staff to post fun social media posts honoring our SCU Class of 2020 graduates using hashtags #SCU2020 and #SCUseniors.
Information was sent to graduating seniors regarding updating their address to receive a special celebration box. Graduate students should check with their programs regarding virtual celebrations. More information on the Commencement website. Watch for a virtual digital celebration kit as well as more information in the coming week on ways families, faculty, and staff members can honor our graduates.
Bachelor’s, master’s, and doctoral degrees will be awarded at the normal time, and final transcripts will reflect the students’ degrees and their conferral date. Upon completion of degree requirements, students will technically graduate, though we will not mark the occasion with a ceremony until a later date.
Honorary Degrees June 4: As part of our usual Commencement ceremonies, we typically honor illustrious alumni with honorary degrees. This year is even more meaningful, with two highly accomplished alumnae, Risë Jones Pichon ’73, ’76 JD, retired Superior Court judge and Joanne Hayes-White ’86, first female San Francisco fire chief (retired), receiving honorary degrees. To celebrate them on June 4, which is also the 100th anniversary of the 19th Amendment, we hope you can join us for this virtual event.
How will SCU celebrate the Class of 2020? (updated 5/11/20)
One of the most painful consequences of this pandemic is that our in-person graduation cannot take place on campus as previously scheduled June 13. While not a replacement for the commencement ceremonies—which will be rescheduled—we will confer our degrees virtually to our undergraduates on Saturday, June 13. More details on this virtual celebration and all the other ways we are honoring the Class of 2020 will be forthcoming. Note that the graduate programs will celebrate their graduating students via different means, including some virtual events.
A working group of students, faculty and staff continues to meet to work on plans for an in-person undergraduate commencement ceremony at a later date. Details, dates, and events for this rescheduled ceremony will be guided by public health orders in effect at the time, as well as the recommendations from the working group.
Ordering Commencement Attire
In response to requests from students and families, the Class of 2020 will be able to order caps, gowns and other commencement attire online for home delivery. A web portal link will be sent out early the week of May 11, via email to members of the Class of 2020. Graduates should order asap to ensure delivery for their respective virtual celebration.
Are large events still being held on campus? (updated 4/13/20)
No. Following the March 31 extension and additional restrictions of the Shelter-in-Place Order from the County Public Health Officer, University leadership has canceled all in-person events through June 30. Cancellations include on-campus events sponsored by outside groups.
As previously announced, commencement 2020 has been postponed and is anticipated to be held at a later date.
Are Masses being held at Mission Church? (updated 5/18/20)
As a precautionary measure, in-person Masses at Mission Church have been suspended, per order of the San Jose Diocese.
Starting May 17, Sunday Masses will be held virtually through Zoom and livestream via the Campus Ministry YouTube channel. Please open the Campus Ministry YouTube page Sundays at 10:00 a.m. to view the livestream.
Other online services:
We know the suspension of communal worship locally may be particularly difficult for those individuals who regularly gather for services, whether in the Mission or in other churches and places of worship. A website with links to on-line services for other Christian denominations may be found at Christian World Media's website.
Below are some resources where a Catholic Mass may be watched.
For a video of Pope Francis' daily Mass, see the Vatican website.
Livestreamed Sunday Masses from the San Jose Cathedral may be found at the diocesan website.
A longer list of live streamed Masses in the diocese (in various languages) also is at available at the diocesan website.
For St. Monica Church (Santa Monica), the Sunday 5:30pm and 7:30pm Masses are livestreamed online.
Other resources may be found at https://www.scu.edu/cm/prayer--meditation/
Finally, if members of the campus would like to speak with a Campus Minister, there are daily appointments available Monday-Friday. Once you sign up, a Campus Minister will contact you to confirm whether to meet in the Campus Ministry office or by zoom/telephone.
Are Athletics competitions still happening on campus, and can the public attend?
No. On March 12, the West Coast Conference canceled the remainder of spring sports competitions, including championship events, and formal and organized practices. This cancellation of competition will apply to all Santa Clara University intercollegiate athletic programs, regardless of their conference affiliation.
Also, clinics and camps affiliated with Santa Clara Athletics are suspended until further notice. As updates become available, SCU Athletics will post them on their website and on Twitter (@SCUBroncos).
Individuals and groups who have purchased tickets for an upcoming baseball, softball and women's water polo game will be refunded beginning Thursday, March 12, by contacting the Santa Clara Athletics ticket office at (408) 554-4660 or BroncoTickets@scu.edu. The deadline for a refund is May 13.
How do I get more information on a particular event?
Event organizers on campus have been updating their websites with more information. Given Santa Clara County Public Health's March 13 legal order related to events for 35-100 persons, SCU is updating directives for events of that size. Information will be forthcoming early in the week of March 16.
Building Hours and Services
Can local students use Benson Memorial Center to study during the spring quarter? What about other buildings on campus? (updated 5/29/20)
Students who need access to high-speed wifi or a quiet space for study can use Benson Parlors B and C, Williman Room, and California Mission Room. The rooms have appropriately spaced tables with a single chair at each available for study. No group study or socializing will be allowed. Students will also need to comply with social distancing guidelines.
Please note modified hours for Benson Memorial Center, starting May 6: Monday through Thursday 7 a.m. to 8:30 p.m.; Fridays 7 a.m. to 7 p.m.; Saturdays and Sundays 8 a.m. to 6 p.m. to provide essential services. The east side [Bookstore / MCC / Shapell Lounge side] exterior doors are unlocked during modified hours for entry into Benson Memorial Center. All other exterior doors are locked to general access.
- Study space locations: Parlors B & C, Williman Room, and California Mission Room
- Study spaces are available whenever the building is open.
- Pre-set 8' tables, each with a single chair are appropriately spaced throughout the Parlors B&C, Williman Room, and California Mission Room.
- Study spaces are for individual use and not for group work.
- Hand sanitizer stations are located in the hallway adjacent to Parlor B as well as in the East Lobby.
- Directional study area signage is located on the first floor.
- The Information Desk student staff is available to answer questions and be of assistance.
- Mission Bakery is open for food / beverage purchase. Hours are shorter than the building hours.
- Face coverings are required while on campus.
Most other buildings on campus are inaccessible to non-residents or those other than essential faculty/staff during the county and state Shelter-in-Place order. That is because our priority is to keep our campus safe and reduce the spread of COVID-19 within our community. As you may know, we still have nearly 300 students still living on or near campus who are permitted to stay here because of extenuating circumstances. Their well-being and safety is of utmost importance to us as well as those employees who have to come to campus to perform mission-critical services. Working from home is the best way we can all help protect these students, faculty and staff as well as yourselves and your families. We all need to help “flatten the curve” by preventing the potential for spreading illness in our buildings and allowing those that must remain on campus to be able to focus on the most mission-critical activities. We will review these directives as the crisis unfolds and will adjust as appropriate based upon guidance from our county medical officer.
For additional details regarding building access during this time, please visit the University Operations COVID-19 Updates, which address "Access to Campus for Critical Tasks During Shelter in Place Order" and "Access Control Plan During Shelter in Place Order."
Will research labs remain open? (updated 3/29/20)
During this shelter in-place period, active on-site research is effectively restricted. Certain exceptions such as maintaining live organisms or to perform other essential maintenance necessary to prevent significant setback upon re-start can be considered provided no students are involved and minimal support from laboratory staff is necessary. Examples may include providing animal support and maintaining equipment that requires gas or cryogen monitoring such as freezers, incubators, etc. or maintaining other research materials that are perishable and not easily replaced. All other research that cannot be done from home must be delayed. The use of laboratory space to support online learning (e.g. making a video of an experiment) can be allowed but should be approved in advance to ensure social distancing practices and lab safety procedures are adhered to. Laboratory safety policies will not be compromised during this period.
We will provide new guidance on research and teaching access to our labs for after the shelter in-place period as we learn more from Santa Clara County Health.
Will the Library and Learning Commons stay open?
No. Due to the County Health Officer's March 16 Order for residents to "shelter in place," the Learning Commons closed March 16 at 6 p.m. and will not reopen until further notice. The Library has made virtual services available to faculty and students. More information is available here, and more details regarding remote information and services will be provided shortly.
Will Malley Center hours be affected by classes being moved online?
Due to the County Health Officer's March 16 Order for residents to "shelter in place," Malley Center will be closed through the Spring quarter.
What do I do if I have health issues?
With the movement to virtual classes, it is hoped that those students who have health risks that made them particularly susceptible to possible virus transmission will be able to participate in class. We have asked faculty members to be as understanding and accommodating as possible. If you still need special accommodation or have ongoing health concerns affecting your schooling, please feel free to email the provost's office at email@example.com.
Do you test for coronavirus when students present flu-like symptoms?
Our practitioners in the Cowell Center work with the local public health department and CDC to determine if testing for COVID-19 is indicated. If testing is recommended by the local public health department, the Cowell healthcare provider evaluating the patient will obtain a specimen— the ideal specimen being a nasopharyngeal (or nasal passageway) swab—and will send that specimen to Quest Diagnostics for processing. Results are anticipated to be received in 3 - 4 days from the time of specimen pickup but this may be impacted by high demand.
I have zero symptoms of sickness or anything that could indicate a virus. However, I want to ensure I do not have coronavirus. Can I get tested?
While we understand everyone’s concerns, testing will be done in consultation with the local health department. Testing is not available at this time for persons not demonstrating symptoms. Those who have personal reasons (immune-challenged family members, for instance) for wanting extra precautions will need to consult with your own or your family member’s physician regarding mitigating transmission risk.
Is all University-sponsored travel suspended?
Yes, in keeping with SCU’s University International Travel Policy, all University-sponsored international travel is currently suspended.
This applies to all undergraduate, graduate, non-degree, faculty/staff programs and initiatives funded by or organized through Santa Clara University. This includes study abroad, work abroad, internships abroad and all credit-bearing and non-credit-bearing activities. At this time, there is no end date we can provide; when there are no longer advisories in effect, international program proposals will be reviewed in keeping with the policy and regular process.
Global Engagement promotes collaboration and connection with others in our globally interdependent world and the current situation is a reminder of just how interconnected we are. While we do not know when the COVID-19 situation will stabilize, we are eager to see our global programs in action again as soon as possible.
What if the COVID-19 situation improves a week or two before planned international travel - can we still go?
No. Programs need to make decisions eight to twelve weeks prior to the program start date.
The DOS Global Health Advisory Level 4: Do Not Travel applies to all countries/areas worldwide.
This is because programs require adequate time to prepare for programs abroad including time to complete pre-departure orientations, obtain visas, immunizations, address individualized plans for academic accommodations, develop plans for on-going health support, purchase plane tickets and manage other preparations that typically take six to twelve weeks prior to departure. SCU prioritizes equity in all our programs abroad and this includes allowing sufficient time for all program participants to address individualized needs related to program preparation.
The country/area of my program is not mentioned in the country-specific CDC advisories, can I still travel?
No. The DOS Global Health Advisory Level 4: Do Not Travel applies to all countries/areas worldwide.
What are implications for international students and scholars wishing to travel abroad?
Why is SCU Study Abroad making decisions to suspend or cancel programs now rather than waiting until closer to departure?
Santa Clara University’s number-one priority is to protect the health and safety of our students and provide them with quality study abroad programs that are free from academic disruption. To guide the University in making decisions about all university-sponsored international travel SCU maintains an International Travel Policy that applies to study abroad programs as well as all international programs and activities throughout the university.
The University International Travel Policy gives primary importance to the US Department of State (DOS), Centers for Disease Control (CDC), World Health Organization (WHO) in evaluating decisions about international travel. On March 7 the University suspended all international programs taking place over spring break 2020. On March 13, the University suspended all international programs taking place during summer 2020. These decisions result from advisories that trigger decision-making points in the University International Travel Policy on an on-going basis. Recent advisories include:
March 19, the Department of State released a Global Health Advisory Level 4: Do Not Travel
March 17, the Centers for Disease Control updated travel advisories to Level 3: Avoid Nonessential Travel for:
- United Kingdom and Ireland
- South Korea
March 11, the Department of State released a Global Health Advisory Level 3: Reconsider Travel
March 11, the US President issued a Proclamation limiting entry from Europe for non-US citizens
March 11, WHO declared COVID-19 a pandemic, moving from epidemic
In addition to these advisories, countries have closed their borders to non-citizens who are not already in the country and travel is not possible for US citizens.
Students need time to prepare for programs abroad including time to complete pre-departure orientation, obtain visas, immunizations, purchase plane tickets and manage other preparations that typically take six to twelve weeks prior to departure. In addition, delaying critical decisions related to COVID-19 creates greater challenges for students that could have long-term impacts, such as:
- Difficulty securing first choice on-campus or off-campus housing
- Limited SCU course offerings for Fall 2020 which may impact a student’s academic progress
- Owing money to a program provider/host institution due to unrecoverable costs even if the students don’t attend the program
- Not being able to secure full or partial course credit if a program is cancelled after departure and remote accommodations cannot be made
- Inability to receive refunds for airfare, visas, or other travel arrangement costs
SCU will continue to monitor the COVID-19 situation in all locations and make any cancellations only after in-depth review and assessment of the health, safety, and academic integrity of a program.
What should I know if I am considering withdrawing from study abroad for Fall?
For the most up-to-date information on this, please refer to the COVID-related FAQ section of Global Engagement's Study Abroad website.
Students who decide to withdraw now should complete the SCU Study Abroad - Request to Withdraw Form. The Study Abroad Office will notify the Registrar’s Office, Bursar’s Office and Financial Aid Office that the student has withdrawn, normally within three business days.
Students who decide to withdraw after fall enrollment commences need to know that their first choice courses at SCU or housing may not be available. Study Abroad cannot assist with courses or housing placements, or make exceptions to Registrar or Housing policies.
Can I defer my study abroad application to Spring?
For the most up-to-date information please see the COVID-related FAQ section of Global Engagement's Study Abroad website.
Students can choose to defer their Fall 2020 study abroad participation to Spring 2021, if available. Please be aware that most Spring 2021 programs are a semester-length, thus students would be missing Winter 2021 and Spring 2021. Students should also be aware that with the unforeseen and rapidly evolving situation of COVID-19, a student’s ability to participate in Spring 2021 may be impacted as well.
How will SCU Study Abroad support students before and after departure?
For the most up-to-date information on this, please refer to the COVID-related FAQ section of Global Engagement's Study Abroad website.
While we cannot predict how this situation will continue to unfold and affect students and programs, Study Abroad is committed to assisting students to determine their best course of action and, when able to, providing our resources in support.
- Students may choose to voluntarily withdraw from their unaffected program by completing the SCU Study Abroad - Request to Withdraw form and Study Abroad will waive the SCU Withdrawal Fee. Students will need to work with their specific program about any program withdrawal fees.
- If the program is cancelled at any point prior to departure by SCU, Study Abroad will work with the program to identify recoverable expenses related to the program tuition or program fee.
- Alternative programs after cancellation will be dependent on current travel advisories, SCU enrollment capacity and program-specific deadlines. Study Abroad cannot extend any program-specific deadlines or guarantee alternative programs.
- Study Abroad will reschedule mandatory pre-departure orientations to accommodate shifting enrollment and withdrawals.
SCU will continue to monitor programs after departure and may cancel programs while students are abroad if the safety or academic integrity of the program is compromised due to the ongoing COVID-19 outbreak.
- Examples of situations that may result in closure include:
- Significant disruptions to the instructional continuity
- Program/university/health infrastructures/transportation/housing limitations or closures
- Acute incidents that directly impact a program's geographical location
- If a program is cancelled after departure, SCU will determine any recoverable costs related to the program tuition or program fee.
- Depending on the point of withdrawal, partial, full, or no credit from the program abroad may be possible. SCU will assist in assessing the options available to a student however, SCU cannot guarantee any completion of credit attempted abroad. Students may need to prepare for other possibilities such as repeating courses during another term at SCU.
- SCU will provide information on available options regarding SCU registration and housing at the time of cancellation however SCU cannot guarantee placement in courses or housing for the Fall or Winter quarter at SCU. Students may need to consider other alternatives such as off-campus housing or Leave of Absence.
How can I learn more about what is considered “University-sponsored” international travel?
University-sponsored travel is described in detail here.
What factors go into University policy-making for international travel?
The University International Travel Policy gives primary importance to the US Department of State (DOS), Centers for Disease Control (CDC), World Health Organization (WHO) in evaluating decisions about international travel.
The specific advisories and notifications in place that have informed SCU’s decision-making about university-sponsored international travel include:
March 23, the Centers for Disease Control updated travel advisories to Level 3: Avoid Non Essential Travel for: Thailand, Turkey, Chile, Pakistan
March 22, the Department of State curated COVID-19 specific information for countries around the world
March 21, the Centers for Disease Control updated travel advisories to Level 3: Avoid Non Essential Travel for: Brazil, Australia, Japan, Israel, Canada
March 19, the Department of State released a Global Health Advisory Level 4: Do Not Travel
March 18, the Centers for Disease Control updated travel advisories to Level 3: Avoid Non Essential Travel for: Malaysia
March 17, the Centers for Disease Control updated travel advisories to Level 3: Avoid Non Essential Travel for: United Kingdom and Ireland; Europe; China; Japan; South Korea; Iran
March 11, the Department of State released a Global Health Advisory Level 3: Reconsider Travel
March 11, the US President issued a Proclamation limiting entry from Europe for non-US citizens
March 11, WHO declared COVID-19 a pandemic, moving from epidemic
In addition to these advisories, border closings and quarantine requirements are being implemented around the globe often without warning. Many countries have closed their borders to non-citizens who are not already in the country. Some countries are requiring mandatory quarantining upon entry. The US has increased restrictions on travel entering/returning to the US.
Other considerations may include:
Ability to successfully execute the educational objectives of the program
Impact on ability to receive academic credit
Impact on ability to receive refunds for program costs, visas, airfare, immunizations or other costs related to program participation
Governance and decision-making structures in place related to university-sponsored international travel
The Crisis Abroad Response Team (CART) convenes to coordinate response in the event of an international or localized emergency that may impact participants in University-sponsored travel. The members determine when to cancel or suspend University-sponsored education abroad opportunities because of significant health, safety, or legal risks to participants, or significant threat to the educational objectives of the program. The Crisis Abroad Response Team may incorporate other consultants as needed.
The Travel Policy Advisory Committee (TPAC) reviews proposals from Faculty/Staff Program Coordinators and makes recommendations to the Associate Provost for International Programs regarding the approval of university-sponsored international travel. The Committee makes recommendations to the Provost regarding requests for exceptions to University policy regarding university-sponsored international travel. TPAC advises on guidelines and procedures related to university-sponsored international travel. The Committee provides guidance in keeping with national best practices and ethical engagement abroad.
Is the school evaluating university-sponsored travel the way that other universities are?
Yes. Guidance is being updated regularly.
New advisories that appeared on Wednesday, March 11 have triggered decision-making points in the University International Travel Policy including:
March 11, World Health Organization declared COVID-19 a pandemic, moving from epidemic
March 11, the Department of State (DOS) released a Global Health Advisory Level 3: Reconsider Travel
March 11, the Centers for Disease Control (CDC) released a new Travel Health Notice: Warning Level 3: Avoid Nonessential Travel for Europe
The US President issued a Proclamation limiting entry from Europe for non-US citizens
The University does not approve programs in countries/areas where a Level 3 or Level 4 advisory is currently in effect. This means that, in keeping with our International Travel Policy, summer programs for 2020 will not move forward. We have been in communication with the departments and programs across the university that are directly impacted by the new DOS and CDC advisories and they, in turn, are in the process of communicating with students. At this time, there is no end date we can provide; when there are no longer advisories in effect, international program proposals will be reviewed in keeping with the policy and regular process.
Previously, the University sent an email update on March 7 dedicated to travel, both domestic and international. (Update is posted on our COVID-19 website.) Key points about international travel from that email:
- All University-sponsored international travel over spring break is suspended until further notice. This includes all international travel for SCU-sponsored academic and research activities, such as coursework, academic and research conferences, and non-academic activities, including immersion trips. University-sponsored is defined as trips organized, led or financed by the University.
- All university-sponsored international travel for faculty and staff is suspended until May 1 at which time the decision will be reevaluated. This includes all international travel for SCU-sponsored academic and research activities, such as coursework, academic and research conferences, and non-academic activities. University-sponsored is defined as trips organized, led or financed by the University.
- Students planning to study abroad during Fall 2020 have been advised of the possibility of programs being curtailed.
- The University previously communicated a travel suspension for all level 3 or 4 sites (e.g. China, South Korea, and Italy) through summer.
Key points about domestic travel from the March 7 e-mail:
- University-sponsored domestic spring break trips will be evaluated on a case-by-case basis.
- For faculty and staff domestic travel between now and May 2, 2020: To avoid the potential spread of infection and pursuant to the most recent guidance from the Santa Clara County Public Health Department, all non-essential employee travel is suspended until May 1, at which time the decision will be reevaluated. Requests pertaining to essential domestic travel will be reviewed and approved by the respective member of the President’s Cabinet in your area.
Overall University Emergency Plans
Does the University have plans in place for students who are suspected of having the virus?
Yes. The University has a robust emergency response plan that is implemented with guidance from the Santa Clara County Public Health Department. Up-to-date resources are available on our dedicated website.
Which areas have been targeted for additional cleaning?
As noted in an email to campus on March 5, to reduce the likelihood of any transmission and to ensure that high traffic contact surfaces are regularly cleaned, University Operations implemented our antiviral deep cleaning procedures. These are procedures that effectively target areas of high touch/high probability for contaminants for special focus and extra cleaning. Also, dozens of additional hand sanitizing stations have been deployed around campus in all academic, housing, and administration buildings. The stations are refilled daily and campus members are urged to use them regularly.
What is the status of study-abroad programs starting later in 2020? (updated 4/28/20)
Given the on-going global health pandemic, the University has made some important decisions about our study abroad programs:
Study Abroad Programs with start dates on or before August 31
Fall study abroad programs with start dates on or before August 31, 2020 are canceled.
We know how hard you worked for the opportunity to study abroad and this decision may be disappointing to you. We made the call in light of stringent travel and quarantine restrictions, health advisories, border closures, and embassies suspending issuance of student visas.
If your schedule permits and your interest remains, we strongly encourage you to consider deferring your application to an available program in winter/spring 2021. Please visit our Study Abroad COVID 19 FAQs for more details about application options, recoverable and unrecoverable fees, and campus resources.
Study Abroad Programs with start dates on or after September 1
Study abroad programs with start dates on or after September 1 are still active and have not been canceled.
We continue to monitor international health and travel advisories. We are also regularly in communication with our program partners around the world and are working diligently to keep abreast of the rapidly evolving study abroad scenarios.
Fall 2020 Course Registration
All students should engage in the mandatory May advising process that begins April 27 and register for fall during the regular registration period, May 11-22.
Due to current uncertainties, students who are enrolled in a study abroad program that is scheduled to begin after September 1 will be permitted to participate in provisional registration for fall courses at SCU, in case your study abroad participation does not proceed as planned. As part of mandatory May advising, you should meet with your faculty advisor to make a plan for fall enrollment at Santa Clara and discuss potential plans for study abroad in winter/spring 2020 or fall 2021. Once you have met with your advisor, your provisional registration hold will be lifted so that you will be able to register for fall classes during your assigned registration time. In the event that you are able to continue with study sbroad, the provisional registration will automatically be canceled.
Our dedicated team has worked hard to respond to growing interest in global experiences for SCU students and we were excited to see student participation increase by 10% for 2020-21. While we deal with this unprecedented situation your health and safety are our highest priority and we look forward to working with students on engaged learning abroad in the future.