CAPS Services During COVID-19 and Spring Quarter 2020
Due to COVID-19, Counseling and Psychological Services (CAPS) services will be offered remotely through telepsychology/telepsychiatry treatment (TPT) methods to registered SCU students.
PLEASE NOTE: Due to licensing laws and the different Professional State Board requirements, in addition to California, CAPS services are temporarily available to students within the following states:
Illinois *existing clients only
STUDENTS WITHIN THE STATES OF CALIFORNIA, ARIZONA, CONNECTICUT, DELAWARE, INDIANA, ILLINOIS (existing clients only), LOUISIANA, MASSACHUSETTS, MINNESOTA, NEVADA, NEW JERSEY, NEW YORK, OREGON, and TEXAS
COUNSELING AND PSYCHIATRY
Students who are registered for Spring Quarter 2020 and have met with a CAPS therapist or CAPS psychiatrist in 2019-2020 and physically in California, please call the Cowell Center at (408) 554-4501 to make an appointment. You may also send a secure message to your CAPS therapist or psychiatrist through Cowell Center My Student Health Portal to discuss remote telepsychology or telepsychiatry treatment services.
Before your remote appointment, please review and electronically sign the "Consent for Telepsychology/Telepsychiatry Treatment Form", and send it to your therapist through the Cowell Center My Student Health Portal. Also, please review the CAPS Telepsychology Technology Tips before your session.
Our CAPS psychiatrist must adhere to all federal, state and medical mandates when prescribing psychiatric medications and will work to ensure that students have adequate access to the necessary medication whenever possible. You may also be able to get your medication from a local primary care provider for your existing prescription.
Students who are requesting for the first time in 2019-2020 to meet with a CAPS therapist or the CAPS psychiatrist, please call (408) 554-4501 to schedule a triage phone consultation appointment with a CAPS provider. During the remote appointment, the CAPS provider will find out more about your concerns and discuss options for treatment.
If you are in California or residing on campus and experiencing a non-imminent crisis, please call the Cowell Center at (408) 554-4501 during business hours, to request a crisis consultation phone appointment. A CAPS therapist will give you a call to find out more about your concerns and discuss options for treatment.
On-Campus and Imminent Crisis
If you are residing on campus and experiencing an urgent and potentially imminent crisis or feel you are a danger to self or others, please call 911 or Campus Safety at ext. 4444. Campus Safety will contact a CAPS’ therapist. You may also call the Suicide Prevention Hotline at 1-800-273-8255 or text “HOME” to the Crisis text hotline at 741741. These services are available daily, 24 hours a day.
Off-campus and Imminent Crisis
If you are in California but not residing on campus and experiencing an urgent and potentially imminent crisis or feel you are a danger to self or others, please call 911. You may also call the Suicide Prevention Hotline at 1-800-273-8255 or text “HOME” to the Crisis text hotline at 741741. These services are available daily, 24 hours a day.
For additional self-care resources please see our Virtual Resources for Students.
After Hours Crisis
If you are residing on campus, please contact SCU Campus Safety at (408) 554-4444 (emergency) or (408) 554-4441 (non-emergency).
The Case Manager, Jessica Johns, can provide assistance locating resources for therapy, psychiatry and medical services. CAPS case management services will continue to operate and provide referrals via telehealth. All students who are currently enrolled in the Spring Quarter 2020 are eligible for services, regardless of which state you are located. Case management services can be accessed by calling the Cowell Center at (408) 554-4501 to schedule an appointment.
STUDENTS OUTSIDE THE STATE OF CALIFORNIA
COUNSELING AND PSYCHIATRY
Currently, we are not prepared to conduct telepsychology, telepsychiatry, or telemedicine across state lines at this time. Each state has its own laws, regulations and permissions around performing interstate treatment care that each professional must abide by. CAPS is working to gain permission to work with students who are no longer in the state of California. For further information, please visit our COVID-19 CAPS FAQs.
If you are experiencing an urgent and potentially imminent crisis or feel you are a danger to self or others, please call 911. You may also call the Suicide Prevention Hotline at 1-800-273-8255 or text “HOME” to the Crisis text hotline at 741741. These services are available daily, 24 hours a day.
For additional self-care resources please click here.
All out-of-state students registered for the Spring Quarter 2020 can freely work with our Cowell Center case manager, Jessica Johns, who will assist you in finding services and resources in your home state. Jessica will work closely with your CAPS therapist to coordinate ongoing care based on your needs. Additionally, please feel free to contact our Student Health Insurance Coordinator, Pat Sandvick, at email@example.com or at (408) 554-2379 if you have questions about SCU’s student health insurance plan.
ALL STUDENTS IN ALL GEOGRAPHICAL LOCATIONS
VIRTUAL RESOURCES AND SELF-HELP
There are a number of online resources available for counseling, psychiatry and medical services. Please see “Virtual Resources for Students” for available resources. This is not an exhaustive list of resources and if you need specific resources, please call the Cowell Center at (408) 554-4501 to schedule an appointment to speak with our case manager.
COVID-19 CAPS FREQUENTLY ASKED QUESTIONS (FAQs)
We developed a list of COVID-19 CAPS FAQs because we understand that there may be many questions regarding the Cowell Center services. Please be aware that guidelines are constantly changing and this document may change frequently. If you have additional questions, please call the Cowell Center at (408) 554-4501.
For the most up-to-date information regarding COVID-19 please visit the following sites:
- Santa Clara University COVID-19
- Santa Clara County COVID-19
- California Department of Public Health COVID-19
- Center for Disease Control (CDC) COVID-19
CAPS Mission Statement
"The mission of Counseling and Psychological Services (CAPS) is to support students and student learning by providing quality counseling services to students and consultation and outreach programs to the campus community."
The Cowell Center Counseling and Psychological Services (CAPS) is applying for accreditation through the International Association of Counseling Services. We are staffed by licensed psychologists, psychology trainees – pre-doctoral trainees and advanced practicum students – and a psychiatrist. All mental health providers are by appointment only and will address your needs in a sensitive, compassionate, confidential and holistic manner.
Outside of a mental health crisis, there are no walk-in appointments.
As well as our on campus staff, CAPS offers assistance with referral to off-campus mental health professionals when you need, or prefer, long-term or specialty care. Please refer to our list of community referrals.
Hours of Operation
Monday-Friday: 8:30am -5:00pm
After Business Hours
- Contact Resident Director or Campus Safety
- Contact SCU EMS for after-hours emergencies:
- Every day of the academic year from 5:00pm to 8:00am (except holidays, academic breaks and finals week).
CAPS offers assistance with referral to off-campus mental health professionals when
you need, or prefer, long-term or specialty care. Please refer to our list of community
Counseling and Psychological Services is closed during all University holidays and the first two weeks during the month of August.