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Crisis Services

If you feel you may be experiencing a mental health issue, please call (408) 554-4501 and request to speak to the Crisis Counselor.

Students experiencing a psychological emergency may walk in to CAPS to request a crisis appointment.  This is similar to going to the ER for a medical emergency. Students in crisis will be seen the same day, typically within that hour.

If you are concerned about a student who may be in crisis, you may call CAPS to consult about the situation at any time. If the student is willing to come to CAPS, you can send the student to CAPS or walk them to our office. 

Faculty, Staff or Student – If you plan to refer or bring a student in crisis to CAPS, it would be helpful if you call to let us know what the situation entails.

You may also fill out a SCU CARE (SCU CARE is a hyperlink to https://cm.maxient.com/reportingform.php?SantaClaraUniv&layout_id=1) report by stating your concern for the student and someone from the Office of Student Life will reach out to the student.

A crisis appointment is 30 minutes in duration. A CAPS therapist will assess the situation and collaboratively make a plan for the student to get help (frequently involving services in the community).

Crisis Hours

Monday-Friday: 9:00am-3:00pm

A personal crisis typically occurs when an individual has exhausted all or most of his/her perceived coping skills, self-esteem, social support, and power regarding an experience, situation or event. Some examples of a personal crisis may include:

  • Being in IMMEDIATE Danger
  • Making suicidal or homicidal threats
  • Experiencing a loss, i.e. a recent death
  • Witnessing a traumatic event
  • Being a victim of a crime
  • Experiencing hallucinations
  • Sexual assault
  • CURRENT racing heart rate, difficulty breathing, AND intense feeling of impending doom

After Business Hours

  • Contact Resident Director or Campus Safety
  • Contact SCU EMS for after-hours emergencies every day of the academic year (5:00pm-8:00 am), excluding holidays, academic breaks, and finals week. Every day of the academic year from 5:00 pm to 8:00 am (except holidays, academic breaks and finals week).

Contacts and Resources

  • Campus Safety/EMTs (408) 554-4444 (24 hours/7 days a week) or 911 if off-campus
    • If you are someone you know is in immediate danger.
    • Including (but not limited to):
      • a possible attempt/plan of suicide,
      • current intimate partner altercation(s),
      • and/or possible overdose.
  • Ulifeline Call 1-800- 273-TALK (8255), Text Start to 741-741
    • Chat with a Crisis Counselor 24/7 about you or someone you are concerned about.
    • Trained on a variety of crises (suicide, substance use, intimate partner violence, sexual assault, eating disorders, etc.).
  • Culture of CARE/OSL
    • If unsure if this is a crisis, follow the decision tree.
    • If one would like to report concerning behaviour to OSL.
  • Counseling and Psychological Services (408) 554-4501
    • Crisis appointments available M-F, 9a-3p.
    • Phone Triage: a brief telephone consult with a counselor regarding your concerns. All calls will be returned on normal business days within 24 hours.
  • Getting Help with Depression
    • If symptoms of major depression have been present for two weeks or more, contact a health care provider.
    • Should you be experiencing suicidal thoughts, contact a health care provider or crisis line immediately.
  • Stress and Relaxation Interactive Program
    • Learn new strategies & skills to apply to your everyday life and understand how stress impacts your goals & values.
    • This Interactive Program will help you figure out if stress is helping or hurting you, and what to do about it if it’s a problem.
  • Help with Relaxation
    • Teaches you how to cope with stress on a day to day basis. 
    • These exercises are empirically validated techniques designed to reduce stress in your everyday life.