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Student Health Services

Appointments: Call (408) 554-4501 or visit your Cowell Health Portal
After Hours Advice Nurse: (408) 554-4880

Incoming, new students will not be able to access the Cowell Health Portal until they are registered for at least one course.

Monday-Friday: 8:30am-4:00pm (academic year) 
Monday-Friday: 9:00am-2:00pm (summer) 

 

Primary Care

At the Cowell Center Student Health Services, your basic health care needs are met through our primary care services. Regular appointments can be scheduled with a primary care practitioner for services including:

  • Routine Medical Services
  • Acute and Chronic Medical Concerns
  • Health Education
  • STI Screenings
  • Women’s Health
  • Men’s Health

The focus is to identify and treat most common medical illnesses and injuries. Appointments can be made in advance by simply calling, coming in to the Center or going online to make an appointment. During your primary care appointment, medical history and issues are assessed.

 

Walk-In Care

When the unexpected injury happens or attention to a sudden illness is needed during our business hours, you may be seen at the student health services without an appointment.

For urgent, but not life-threatening, medical concerns, you are welcome to walk-in during business hours. You will be triaged based on medical condition, severity of illness, urgency and appointment availability. Depending on patient volume, wait time can vary. Your cooperation and patience is appreciated.

 

Emergencies

Please call 9-1-1 for an emergency. The Cowell Center Student Health Services does not have an Emergency Room, please call for an ambulance or paramedic assistance right away. Be prepared to identify your location and situation. 

 

After Hours

When you aren’t feeling well or are experiencing a medical crisis after-hours and need care, please call the Nurse Advice Line at (408) 554-4880 or Student Emergency Medical Services (for on-campus support) at (408) 554-4444.

 

Other Services

Student Health Services provides other services such as health screenings, after hours assistance,  medical records and a limited in-house pharmacy.

Patient’s Rights and Responsibilities

1. Patients are treated with respect, consideration, and dignity.

2. Patients are provided with appropriate privacy. 

3. Patient disclosures and records are treated confidentially, and, except when required by law, patients are given the opportunity to approve or refuse their release.

4. Patients are provided, to the degree known, complete information concerning their diagnosis, evaluation, treatment and prognosis.  When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.

5. Patients are given the opportunity to participate in decisions involving their health care, except when such participation is contraindicated for medical reasons.

6. Patients are informed of their right to change practitioners if other qualified practitioners are available 

7. Information is available to patients and staff concerning:

  • Patient rights
  • Patient conduct and responsibilities
  • Services available at The Cowell Center
  • Provisions for after-hours and emergency care
  • Fees for services
  • Payment policies
  • Patient’s right to refuse to participate in experimental research
  • Advance directives, as required by state or Federal law and regulations
  • Provider credentialing

Patient conduct and responsibilities. Patient care is improved when:

1. Patients will arrive approximately 10 minutes prior to their appointment time to ensure adequate time for registration and rooming.

2. Patients will attempt to give 24 hours notice to cancel/reschedule an appointment.

3. Patients are mindful of privacy and confidentiality – both their own and others, while registering and receiving care.

4. Patients are aware of their insurance coverage and carry an insurance card.

5. Patients are open and honest when talking to their practitioner regarding their symptoms.

6. Patients ask questions when they do not understand what their practitioner is saying.

7. Patients will follow the advice/instructions of their practitioner.

8. Patients will finish all medications as instructed.  If there are any side effects, the patient will notify Student Health Services.

9. Patients will attend all follow-up appointments.

10. Patients will return to the Cowell Center if there is an unexpected change in their condition.

11. Patients will treat staff with respect, both in terms of behavior and language.

Not meeting with any of the above patient conduct and responsibilities could lead to denial of services at the Cowell Center and referral to the community.

1. Marketing or advertising regarding the competence and capabilities of Student Health Services is not misleading to the patients.

2. Patients are informed about procedures for expressing suggestions and/or voicing grievances to the Cowell Center. 

Intake Process

Students may schedule a counseling appointment in two ways:

Preparing for Your Intake Appointment

Please arrive 20 minutes early to your initial appointment to complete some paperwork.

Important Documents

Contact Information

Your call will be answered by a registered nurse (R.N.) with specialized training in nursing/medical telephone advice. The R.N. follows a standardized procedure based on the nature of your illness.

Hours

Important Note

The Student Health Services works with a health management company named Sirona Health to provide after-hours clinical nurse triage telephone service through the company's Health Call Center. This service is open to registered students only.

 

Travel Medicine Services

Planning on traveling or studying abroad? Visit the Cowell Center for your medications along with a personalized view of your travel that will include information about destination specific risks and concerns. Your personal health, immunization history and areas of intended travel will also be examined.

To avoid having your trip cancelled because you were unable to meet the vaccine requirements within the appropriate time frame, we recommend you visit the clinic three (3) to six (6) months prior to your date of travel.

Please download and complete the SCU Cowell Center Student Health Services Travel History Form and bring it to your appointment. 

For additional travel information, visit the Centers for Disease Control and Prevention.

Updates

Important announcements and updates to help students stay in the know.