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Telehealth Visit Tips

What services is CAPS offering during COVID-19?

Due to the impact of COVID-19 and recommendations for social distancing, CAPS is currently offering telehealth via phone and HIPAA-compliant Zoom.  Our counselors recognize that many students are feeling anxious and stressed about the pandemic. Students now also carry the burden of balancing their academics, jobs, being friends, family members, partners, and so much more.

For students in quarantine and isolation, there are likely added stressors.  Our CAPS mental health providers understand.   We have developed support programs to care for a wide range of issues that may interfere with your success, well-being, and academic productivity.  We have made a concerted effort during these unique times to collaborate with campus partners to offer virtual programs and events that support a decrease in feelings of pressure, anxiety, and feelings of stress.

We encourage your feedback and while our services remain virtual, know that staff are eager to help; call (408) 554-4501. 

"Telehealth" includes the practice of providing clinical services through interactive audio, video, telephone, and/or other data communications. Video consultations are available via a HIPAA-compliant Zoom platform. To schedule a telehealth appointment, call CAPS at (408) 554-4501.

Currently, due to state licensing board requirements, access to medical, psychiatric, and psychological care will only be available to students living in certain states. (UPDATED FOR OCTOBER 2020)


In addition to the state of California, CAPS has gained temporary permission to work with students in the following states:

  • Arizona  
  • Connecticut
  • District of Columbia 
  • Indiana 
  • Illinois 
  • Iowa
  • Massachusetts
  • Minnesota
  • Missouri
  • Nevada
  • New Jersey
  • New York
  • Oregon
  • Texas


Immediately call 911 or seek help from a hospital or crisis center in your immediate area.  If you are experiencing thoughts of suicide without a clear commitment to safety, call 911; the National Suicide Prevention Lifeline (1-800-273-8255), or another suicide hotline.