My SCU FAQ
Whether you're just getting started with My SCU or you’re curious about a new feature, this End User FAQ offers insights into everything from setting up and using your dashboard to explaining how My SCU’s plugin works and more. Find answers to your Frequently Asked Questions about My SCU below.
Table of Contents: Click one of the headings below to jump to that section.
What is My SCU?
My SCU is a single, integrated platform powered by Okta that offers secure access to your favorite applications like Camino, Google Apps, and e-Portfolio using any device. Login at scu.edu/login.
Can SCU System Administrators and Technology Help Desk staff see my login information?
Your Technology Help Desk administrator can see your username, but they do not have access to your password.
Which browsers does My SCU work on?
My SCU supports Internet Explorer, Firefox, Safari, and Chrome.
What happens if My SCU goes down?
Who do I contact in case of My SCU issues?
In the case of an My SCU issue, contact the Technology Help Desk for assistance at x5700 (408-554-5700) or firstname.lastname@example.org.
How do I get started?
Take a look at Getting Started with My SCU to learn more.
Why does my My SCU session expire but some of the apps are still open?
My SCU does not log you out of your applications even though you might be logged out of your My SCU session.
Why don't I see the security image sometimes?
The security image is a cookie that is set when you log in. If the cookies in your browser have been cleared, you may not see the security image until the next time you log in.
What is my username and password for My SCU?
My SCU uses your SCU Network ID and password (e.g. JDoe.) These are the same login credentials you use for your scu.edu email address. If you don't know your username, contact the Technology Help Desk at x5700 (408-554-5700). If you've forgotten your password, use the 'Forgot password' link at the bottom of the sign-in page to generate a new one.
How do I change my My SCU password?
To change your Password, login to your My SCU on a computer or mobile device. Click on your username in the top menu, and select the ‘Settings’ menu item.
Go to the Change Password section, and select Edit. Enter your current password and your new password, confirm your new password, and click Save.
Is my password secure?
Yes, My SCU provides rigorous security measures and controls to protect your information. These controls are audited and attested to in Okta's SOC2 report, and all passwords are 256-bit AES encrypted. For more information see Okta's Password and Key Storage Article.
How do I make a safe password?
My SCU supports strong passwords through the use of password complexity rules (think combinations of letters, numbers, capitalizations, special characters, etc).
Can I be confident my password is safe?
Yes -- nobody (including the Technology Help Desk) has access or visibility into your password data.
Just as Okta uses strong encryption to secure your data at My SCU, it uses strong (256-bit AES) encryption for your username and password credentials as well. This information is stored and maintained by Okta. For more information see Password and Key Storage Article
How do I create a new tab?
To create a new tab, click on the '+' sign next to the last tab. You will be asked to enter a new tab name (for example, "Personal"). Enter the new name of the tab and click save to create it.
How many tabs can I have?
You can have up to five tabs.
How do I delete a tab?
To delete a tab, you will need to move all applications out of that tab into another one. Once the tab has been emptied you will see a Delete Tab option. Select that option and your tab will be deleted.
How can I change the order in which my apps appear?
To change the order of your apps, click and hold on an app icon, then drag and drop the app to the location you would like it to be displayed.
How do I move an app from one tab to another?
To move an app from one tab to another, click and hold on the app icon, then drag and drop your app to the new tab.
How do I remove an app?
Apps deployed to My SCU cannot be removed, but you can move it out of sight by creating a new tab to store unused applications.
At the top of your dashboard, you can find apps in the "Launch App" search bar. If you can't remember which tab your app is on, go to the Launch App search, type in the name of your app and select the name to open it when it appears.
Where do I log in to get to My SCU?
To open My SCU, go to myscu.scu.edu in any web browser (Internet Explorer, Firefox, Chrome, etc.).
How do I use My SCU?
You can watch this short video on Okta's website to learn more.
Why do I need to set up a secondary email?
If you have provided My SCU with a secondary email address, then My SCU will also send the forgotten password email to your secondary email address -- making it easy to access and reset your password.
Why do I need to enter a phone number?
If you are locked out of your account, My SCU can send you a recovery code in a text message to reset your password or unlock your account. This feature is useful when you don't have access to your email.
How do I change my security image?
To change your security image, login to your My SCU account on a computer or mobile device. Click on your username in the top menu, and select the ‘Settings’ menu item.
Go to the Security Image section and select Edit. Select a new Security Image and click Save.
How can I change my Forgotten Password question?
To change your Forgotten Password question, login to your My SCU account on a computer or mobile device. Click on your username in the top menu, and select the ‘Settings’ menu item.
Go to the Forgotten Password question section, and select Edit. Choose a new question and enter your answer and click Save.
How can I change my personal information?
To change your secondary email address, phone number, or other personal information, login to your My SCU account on a computer or mobile device. Click on your username in the top menu, and select the ‘Settings’ menu item.
Go to the Personal information section and select and select Edit. Enter the new information and click Save.
What do I do if I am locked out?
If you cannot log into My SCU, either call the Technology Help Desk at x5700 (408-554-5700) or click the 'Forgot Password' link on the My SCU login screen to reset your password.
How do I use the forgotten password options?
If you forget your password, you have a few options to regain access to your account
- If you have already set up a secondary email, select Forgot Password, enter your email or username, and select Send Email. My SCU will send a new password to your secondary email address.
- If you have already set up a phone number, select Forgot Password, enter your email or username, and select Send as Text. My SCU will text you a code to recover your password.
- You can call the Technology Help Desk at x5700 (408-554-5700).
What is Okta Mobile?
Okta Mobile is an application that you download from either the App Store (Apple users) or the Google Play Store (Android Users). It allows you to have the same access to My SCU via your mobile device, which means you don’t have to be at your desk to get your work done.
How do I set up Okta Mobile?
For Apple users, go to App Store and download Okta Mobile.
For Android users, go to the Google Play Store and download Okta Mobile.
Once installed, you’ll need to enter SCU's Okta Org name, "myscu". Once authenticated, Okta Mobile will ask you to create a PIN. Simply confirm your PIN again, and you’re ready to take Okta on the road.
What is the difference between Okta Mobile and Okta Verify?
'Okta Mobile' is the mobile app that allows you to access all of your applications on a mobile device. 'Okta Verify' is the mobile app that allows you to have a second factor for Multifactor Authentication (MFA).
Can I reset my password from Okta Mobile?
Yes, from the "Settings" page within Okta Mobile, click on the "Change Password" option. Then, enter the current and new password as prompted.