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Professional Staff Recruitment

Welcome to Santa Clara University! We are excited that you are exploring the opportunity to become a Professional Staff member at SCU.

With eight Residential Learning Communities and two upperclassmen communities, the department of Residence Life employs eight Resident Directors and one Area Coordinator. The Resident Director and Area Coordinator team are collectively called the Professional Staff.

At SCU, Professional Staff in each community work collaboratively as part of a Leadership Team. The Leadership Team of each RLC or upperclass community consists of a Faculty Director(s), a Spirituality Facilitator(s), a Senior Staff member(s), and a Professional Staff Member. In some cases, the Leadership Team may also include a Jesuit in Residence. Under the coordination of the Resident Director, the Leadership Team facilitates the implementation of a RLC or upperclass program that reflects the Jesuit mission of the University, namely the development of the whole person, and promotes a supportive and inclusive environment that encourages the academic, social, and spiritual growth of each student. In addition, the Resident Director serves in a collaborative role with Residence Life staff in overall program and departmental development.

The position is a full-time, 12-month, three-year, fixed-term position and requires flexibility of work hours, including work performed on weekends and evenings.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Due to the live-in nature and high visibility of the position, it is essential that Resident Directors model the values of a Jesuit, Catholic university and demonstrate the Department of Residence Life's commitment to the mission of Santa Clara University.

RLC DEVELOPMENT

  • Communicate, support and implement the philosophy and mission of the University and of the Residential Learning Community program.
  • In collaboration with RLC Leadership Team, facilitate the creation of an environment which promotes citizenship, respect, growth, academic success, compassion, and inclusive excellence among residents, staff and faculty in the RLC.
  • Provide leadership, direction and support for residential education initiatives including responding to resident needs and coordinating co-curricular programming that promotes the theme of the RLC.
  • Work collaboratively with other University departments to provide residents with opportunities to enhance academic excellence, explore the spiritual component of their individual development, and cultivate a passion for learning both inside and outside of the classroom.
  • Collaborate with a Faculty Director(s) to successfully implement six to seven summer orientation sessions to introduce new students to their respective RLC and Santa Clara community standards.

 COMMUNITY DEVLOPMENT

  • Maintain a positive presence within the RLC by being visible and accessible to residents, role modeling responsible behavior, personal integrity, and commitment to the Jesuit philosophy of education of the whole person.
  • Serve as an advisor and resource for individual residents through personal consultation and conflict resolution.
  • Advise resident student leaders including, but not limited to, RLC Community Council and RLC Representatives.
  • Educate residents about University emergency protocol and procedures.

 STAFF SUPERVISION AND DEVELOPMENT

  • Supervise, train, and evaluate all RLC student staff members (1-2 Assistant Resident Directors, 6-12 Community Facilitators, Head Desk Assistant, 5-10 Desk Assistants).
  • Foster staff unity and teamwork through trainings, meetings, and staff events. Motivate student staff and empower them to promote student growth and development.

STUDENT SAFETY AND WELFARE

  • Serve as the primary University Conduct Hearing Officer for the RLC.
  • Oversee safety and duty procedures for RLC and promote and enforce policies that protect and ensure the general welfare of students.
  • Communicate, uphold, administer, and evaluate policies related to student life within the University and the RLC. Responsibilities include, but are not limited to, initiating disciplinary procedures when appropriate, adjudicating student conduct violations of students residing in your RLC in conjunction with the Office of Student Life, and the recruitment, selection, advising and training of Peer Conduct Boards as assigned.
  • Exercise good judgment, ethical decision making, and responsible citizenship both on and off campus.
  • Effectively respond to and manage emergency and/or crisis situations via participation as the second-level responder in campus-wide duty coverage, which requires evening and weekend availability.
  • Serve as a campus security authority when informed of allegations regulated under the Clery Act.
  • Serve as a responsible employee for allegations regulated under Title IX.

 HOUSING AND RESIDENCE LIFE OPERATIONS

  • Communicate, support and implement the philosophy and mission of the Offices of Housing and Residence Life.
  • Lead and coordinate, in conjunction with RLC Leadership Teams, the various Residence Life processes and committees including, but not limited to, professional and para-professional staff recruitment, selection and training.
  • Assist with coordination of all aspects of facilities management and assignment procedures within the RLC in partnership with the Housing Office.
  • Oversee fiscal management of RLC accounts.
  • Serve on University and Office of Residence Life committees as assigned.
  • Coordinate residence halls tours sponsored by Undergraduate Admissions as assigned.

 

QUALIFICATIONS

  • Master’s degree in Higher Education, Counseling, Organizational Leadership or a similar program preferred plus a minimum of 1-2 years post undergraduate residential life experience. Professional experience preferred.
  • Comprehension of the Jesuit mission of the University, strategic initiatives, and major developmental issues of students at a highly selective, multicultural, residential university.
  • Knowledge of student development theory and philosophy of Residential Learning Community concepts.
  • Demonstrated ability to analyze and solve difficult problems and make well-reasoned and principled decisions on a variety of issues and situations.
  • Knowledge of housing functions essential.
  • Experience working with housing assignments and facility related issues, including room changes, maintenance requests and administrative paperwork needed to manage various processes.
  • Capacity to work in a 24-hour/7 day environment with the ability to quickly respond to and handle situations for the entire residential campus.
  • Requires a high tolerance for ambiguity and extensive consultation to build consensus and to earn student, faculty and administrative support.
  • Experience adjudicating policy violations and an understanding of conduct philosophy.
  • Strong interpersonal skills required. Demonstrated ability to communicate professionally and effectively in both written and verbal form with a variety of stakeholders including, but not limited to, students, faculty, staff, and parents.
  • Ability to resolve conflicts utilizing counseling and arbitration skills.
  • Experience supervising others in a complex and dynamic environment.
  • Experience advising volunteer student groups.

 

POSITION PURPOSE

The Area Coordinator serves in a collaborative role with Residence Life staff in overall program development and works collaboratively with the Residence Life professional staff, Housing central staff, the Office of Student Life, along with other campus colleagues to further develop and strengthen the residential program. This position has primary oversight of the University Villas, a townhouse complex, and Nobili Hall, a traditional style residence hall, and will have responsibility to facilitate and support the development of the community serving junior and senior residents by creating an environment that allows for the academic, social, and spiritual growth of each student.

Due to the live-in nature and high visibility of the position, it is essential that the Area Coordinator model the values of a Jesuit, Catholic university and demonstrate the Department of Residence Life's commitment to the mission of Santa Clara University.

Position is a full-time, 12 month, three year fixed term position ending June 25, 2020 and requires flexibility of work hours, including work performed on weekends and evenings.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Community Development

Actively and collaboratively lead to create an environment which promotes citizenship, respect, growth, compassion and inclusive excellence among residents and staff.

Work in collaboration with the Spirituality Facilitator to promote the spiritual growth of students and support small group and programming initiatives.

Work collaboratively with other University departments to provide residents with opportunities to enhance academic excellence, explore spiritual development, and support general student wellness.

Oversee the development and coordination of community programming, publications/newsletters and the budgets related to these functions.

Serve as an advisor and resource for individual residents through personal consultation and conflict resolution.

Maintain a positive presence within the community by being visible and accessible to residents, by modeling responsible behavior, personal integrity, and commitment to Jesuit philosophy of educating of the whole person.

Educate residents about University emergency protocol and procedures.

 

Staff Supervision and Development

Coordinate selection, training, evaluation and supervision of the University Villas and Nobili staffs, including Assistant Area Coordinators, Neighborhood Representatives and Desk Assistants.

Foster staff unity and teamwork, motivate student staff and empower them to promote student growth and development.

 

Student Safety/Welfare and Adjudication

Serve as a University Conduct Hearing Officer and adjudicate student conduct violations in conjunction with the Office of Student Life.

Communicate, administer and evaluate policies related to student life within the University which protect and ensure the general welfare of students.

Consult with students, staff, faculty, administrators, parents and outside agencies as appropriate regarding student welfare issues.

Exercise good judgment and ethical decision making, uphold University policies procedures and standards, and initiate disciplinary procedures when appropriate.

Effectively respond to and manage emergency and/or crisis situations via participation in campus-wide duty coverage, which requires evening and weekend availability, in addition to overseeing safety and duty procedures for the University Villas community.

Research, develop and implement a monthly conduct sanction workshop for students who host parties or cause other disruptions in the community.

 

Housing Duties and Responsibilities

Coordinate and supervise all Housing administrative processes for the University Villas and Nobili Hall, including room changes, occupancy reports, following up on maintenance and facility needs, and completion of damage billing paperwork.

Participate and assist with oversight of safety and evacuation drills and procedures.

Assist Housing staff with University Villas room selection process. Provide training and supervision to desk staff on lock out and encoding procedures.

Assist Housing staff with early arrival, winter and spring centralized check-in processes.

 

Residence Life Centralized Duties and Responsibilities

Serve as primary lead for the following areas:

Manage and lead the campus wide service desk program including coordinating staff selection, training, evaluation and the management of student employment administrative processes and mailing and package coordination.

In partnership with the RLC Program, Housing Office and Undergraduate Admissions, coordinate and plan for Open House and Preview Weekend programs, including planning committee involvement and coordination of information sessions and building tours.

Serve on University and Division committees as assigned.

Complete other projects and tasks as assigned.

 

Other duties as assigned.

Provides work direction to 3 Assistant Area Coordinators, 13 Neighborhood Representatives, One Head Desk Assistant, 10-15 Desk Assistants, all either undergraduate or graduate students.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Knowledge

Comprehension of the Jesuit mission of the University, strategic initiatives, and major developmental issues of students at a highly selective, multicultural, residential university.

Knowledge of student development theory and philosophy of Residential Learning Community concepts.

Knowledge of housing functions essential.

Skills

Strong interpersonal skills required. Demonstrated ability to communicate professionally and effectively in both written and verbal form with a variety of stakeholders including, but not limited to, students, faculty, staff, and parents.

Experience working with housing assignments and facility related issues, including room changes, maintenance requests and administrative paperwork needed to manage various processes.

Experience adjudicating policy violations and an understanding of conduct philosophy.

Experience supervising others in a complex and dynamic environment.

Experience advising volunteer student groups.

Abilities

Demonstrated ability to analyze and solve difficult problems and make well-reasoned and principled decisions on a variety of issues and situations.

Requires a high tolerance for ambiguity and extensive consultation to build consensus and to earn student, faculty and administrative support.

Ability to resolve conflicts utilizing counseling and arbitration skills.

Ability to handle crisis/emergency situations for entire residential campus. Must be able to respond to emergency situations.

Education

Master’s degree in Higher Education, Counseling, Organizational Leadership or a similar program required. 

Years of Experience

Minimum of 1-2 years post undergraduate residential life experience. Previous professional experience preferred.

 

 

The Department of Residence Life is committed to the individual professional development of its Professional Staff. Santa Clara University is an exceptionally collaborative environment, and Professional Staff regularly have the opportunity to work with other campus offices, academic departments, and advisory committees. 

Each Professional Staff Member is assigned to several emphasis areas, including departmental and campus committees, on a yearly, rotating basis. In addition, summer projects provide alternate opportunities to work on departmental projects and personal interests.

Emphasis Areas include:

  • Professional Staff Recruitment and Selection
  • Senior Staff Recruitment and Selection
  • Student Staff Recruitment and Selection
  • Teaching the Student Staff Course
  • Planning In-service (all-staff meeting)
  • Professional Staff Formation (Training)
  • Senior Staff Formation
  • Student Staff Formation
  • Advising Peer Conduct Board
  • Leading the delegation of Community Facilitators to NRAP
  • Supervising Graduate Conduct Officers
  • Senior Staff Guidance and Duty Scheduling 
  • Student Staff Recognition

Committees

  • Dining Services
  • Perspectives (Campus Diversity Workshops and Trainings)
  • Division of Student Life Staff Development
  • Center for Student Involvement Liaison
  • Bystander Intervention

Potential Campus Engagement Opportunities Include:

  • Co-teaching the Emerging Leaders Program, a first-year seminar lead by the Center for Student Involvment
  • Serving as a Companion on Spring and Summer Immersion Trips with the Ignation Center for Jesuit Education
  • Facilitating small groups in the Diversity and Inclusion Series for all first year students 

Other opportunities on campus that Professional Staff have participated in include an Alcohol and Other Drug Advisory Board, Staff Senate leadership, Sexual Assault Awareness Month Planning Committee, and the Bronco Bros Men's Discussion Group.

Each Professional staff member also receives a generous professional development allowance. In recent years, Professional Staff have utilized these funds to attend national and regional conferences and trainings, including:

  • NASPA Conference
  • ACPA Conference
  • WACE Conference
  • Women of WACUHO 
  • ACPA Restorative Justice Training

Santa Clara offers a generous benefits package to employees. As a Professional Staff Member, you can expect: 

  • A competitive starting salary
  • 10% University Retirement Contribution, regardless of individual contribution
  • An inclusive pet policy
  • $900 Flex funding for use at On and Off Campus Dining
  • At least a 2 bedroom, 1 bathroom fully-furnished apartment
  • A free fitness center membership
  • Tuition remission after the first year
  • Flexible work hours
  • Access to an on-campus Community Supported Agriculture (CSA) pick up
  • Five days of university Community Service leave per year, with supervisor approval

One of the biggest perks of working at Santa Clara University is its prime location in the South Bay. The San Francisco Bay Area is one of the most culturally and environmentally diverse regions in the world. From our campus it’s a short trip to San Francisco or the beaches of Santa Cruz. Outdoor activities, farmer's markets, local libraries, tech giants, arts and culture, and diverse communities are all within reach, especially with public transportation directly across the street.

From your apartment you are:

  • A 10 minute walk from the Caltrain Station with access to San Jose Airport, Palo Alto, and San Francisco
  • A 15 minute walk from Avaya Stadium, home of the San Jose Earthquakes soccer team
  • 45 minutes from Seabright Beach in Santa Cruz
  • 1.5 hours from Napa Valley and its wineries
  • 1 hour from downtown Berkeley or Oakland
  • 0.3 miles from the local Saturday Farmer's Market

With over 300 days of sunshine each year, extensive rose gardens, and palm-tree-lined pedestrian walkways, our students certainly call campus "Claradise" for a reason.