We congratulate you on completing your degree here at Santa Clara University! Wherever the road takes you as you move onto the next chapter of your life, you will always be a fellow Bronco and welcomed.
We hope you find the resources on the page helpful. This Frequently Asked Questions (FAQ) section for parents and family, answers some of the most commonly asked questions the One Stop staff receives.
Why do I keep getting emails from the bursar?
You may have recent activity, credit or a balance past due on your account. To stop these emails from reaching you and any of the authorized users linked to your account, you would want to clear your balance or request a refund for your credit.
Please visit us, give us a call at: +1.408.551.1000 , or email us at: firstname.lastname@example.org if you have additional questions.
Why is there a hold on my account?
There is a hold on your account because of an unpaid balance past due, or because you need to get in contact with us about Exit Counseling for your Perkins Loan (Please call +1.408.554.4620 for Credit Counseling)
Most holds can be released in 24 business hours. For delinquent holds to be removed, the overdue bill must be paid. Depending on the form of payment, the hold will be released promptly.
- For cash or cashiers check, the hold will be released within 24 business hours
- Online Payment will take 7 calendar days
- Personal check payment will take 14 calendar days
- Some payment holds cannot be paid on-line, please call for more information.
- For poor payment histories, some account holds will remain even after a guaranteed fund payment.
- Holds placed by departments other than Enrollment Services Center (OneStop@scu.edu) or the Bursar's Office, contact the department for more information.
Some late payment holds cannot be paid online.
For poor payment histories some account holds will remain even after a guaranteed fund payment is made.
Holds placed by departments other than One Stop (Enrollment Services Center/or the Bursar’s Office): Contact the department who placed the hold for more information and about hold release.
What if I cannot pay off the whole past balance due?
If you cannot pay off the full amount of your past dues, we highly recommend contacting One Stop as soon as possible. Maintaining contact with us is key if you are having trouble paying off your balance and if you do not want to be sent to collections.
Why did I not receive a 1098-T?
If you did not receive a 1098-T, there could be other factors involved such as:
- Change of address (Always keep your permanent address on eCampus updated and current, it will always be sent to your permanent address)
- No SSN or TIN on file
- No charges for that year
- Other possible reasons: click here.
If you cannot retrieve it, you can always print out your SCU Account Detail for tax purposes.
To do this please follow these steps:
- Log onto eCampus
- Select the Fiancial Account Tile and click on "SCU Account Detail"
You may need the TAX ID #:94-1156617
Financial Aid FAQ
I have Federal Direct loans, why do I need to complete Exit Counseling?
Before you leave school or graduate, you are required to complete the exit counseling tutorial. The purpose of the exit counseling tutorial is to select a repayment plan; review deferment, forbearance and cancellation provisions; review loan consolidation; and review the serious consequences of delinquency and default.
An e-mail will be sent requesting that you complete this process once you apply for graduation. You will receive a notice when it is time for you to complete the exit counseling tutorial requirement.
The exit counseling tutorial requirement may be met online through the Federal Direct Loan website at http://studentloans.gov.
Does a Federal Perkins Loan require Exit Counseling?
Yes. Students who also borrowed a Federal Perkins Loan can complete their exit counseling tutorial from the ECSI website.
How to repay my Federal Direct Loans?
The Federal Direct Loan program offers several repayment options, you can find out more information about these repayment plans at www.studentloans.gov.
Is there a number or website I can call/use to find out who my lender is and how I can repay them?
Yes! You can go onto www.NSLDS.ed.gov or contact them directly by calling: +1.800.433.3243
You can find out how much you have borrowed plus the interest you have accumulated to date. They can also provide you with the direct contact information of your lenders so you can get in touch with them to find out where to send your payments.
What if I do not complete my loan payments on time?
If you do not make a payment on time, then you are considered delinquent. Default occurs when a Federal Direct Loan borrower becomes 270 days delinquent in making a loan payment. There are numerous adverse consequences that will result if you default on your student loan. These negative consequences include, but are not limited to, the following:
- you will not be eligible for future federal financial aid
- your account may be turned over to a collection agency
- your credit rating will be damaged
- your federal income tax refund may be withheld from you
- your wages may be garnished
- your car and other possessions may be repossessed
- the federal government can sue you
I think I need more time before I can pay off my loans. What can I do?
Under certain circumstances, you can receive a deferment or forebearance that allows you to temporarily postpone or reduce your federal student loan payments. Postponing or reducing your loans may help you avoid default.
You will need to work with your loan servicer to apply for deferment or forebearance; and be sure to keep making payments on your loans until the forebearance or deferment is in place.
When do I receive my Diploma?
Students do not receive their diplomas on the day of commencement. Rather, the diplomas will be mailed to the address provided on the petition form 3-6 months after the degree completion date. If your address changes after you petition to graduate, please email email@example.com
Can I receive my Diploma if I have a hold on my account?
No, Diplomas will be held at the Office of the Registrar for students who have a financial hold or Student Life hold until the hold is removed. It is the student's responsibility to reconcile the hold and contact the Office of the Registrar once it has been removed.
How long does my SCU email address stay active?
Students who graduated from June 2017 on will have access to their existing SCU email account, but the email address name will change from ending in @scu.edu to ending in @alumni.scu.edu. Alumni email includes access to Google Apps. Graduated students prior to June 2017 must request an SCU Alumni Email through the Alumni Online Directory.
Do I still have access to my eCampus?
Yes! You will still have access to your eCampus so please keep you personal information current and your password in a safe place. (https://www.scu.edu/ecampus)
What if I forgot my eCampus login?
If you cannot remember your password, simply click on the "Forgot password" link and it should email the personal email address that is on your eCampus (that is why it is important to keep your contact information current). You will then be provided with a temporary password to regain access to your account.
If you are still experiencing technical difficulties with accessing your eCampus please contact the IT Helpdesk at: +1.408.554.5050
How do I request transcripts?
You can request your transcripts electronically through your eCampus account.
- Log onto your eCampus account
- Click on your Academics Tile
- On the left hand side menu, select Request Official Transcript
- Follow the prompts to complete the Transcript Request
- If you are requesting a transcript for the first time through the Parchment site, you will need to register with the Parchment website with basic contact information.
(Need help logging into eCampus? Click here for instructions on Access to eCampus Form.)
If you attended SCU at any point prior to fall 2002, you must register directly via the Parchment Transcript Self-Registration Site (allow 10-15 working days for transcript requests on records prior to 1993). Once your student status is verified, an email will be sent to you with instructions on requesting either an electronic or paper official transcript through SCU's third party vendor, Parchment Credential Services.
If you have difficulties requesting an official transcript, or have any questions/issues with ordering through Parchment Services, then please contact SCU's Office of the Registrar at firstname.lastname@example.org.
Can I pick up my transcript?
The Office of the Registrar does not provide RUSH or PICK UP service.
What is the price of an official transcript?
All current SCU students and alumni may order copies of their official transcript online. SCU offers both electronic transcripts ($3.00 USD per transcript) as well as paper transcripts ($3.00 USD per transcript + postage) via Parchment Credential Services.
Standard Postage: $2.50 USD
Fedex Postage: $25.00 USD
Where can I get an Unofficial copy of my transcript?
Please follow these steps so that you can view the Unofficial Transcript online:
- On your Google Chrome internet browser, open up two tabs.
- One for your eCampus portal login
- Second tab for your gmail account