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Faculty and Staff Supporting Students


While hope is on the horizon, many of our students continue to struggle with the effects of the pandemic and may feel isolated, depressed, anxious, or hopeless. These feelings can disrupt students’ ability to manage the challenges of academic life. Given your contact with students, you may be the first person who observes a student’s distress. Trust your instincts if a student leaves you worried or alarmed. Do not hesitate to show concern and compassionreach out to the student to offer support and notify the CARE Teams by either directly contacting the Office of Student Life or filling out a Student of Concern Report. SCU CARE embodies the University’s commitment to supporting our students by helping them find the resources to build resilience and overcome challenges.

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Student of Concern

If you are aware that a student is struggling with personal or emotional difficulties or may be exhibiting concerning behavior, please file a “Student of Concern” report. A staff member will reach out to the student within 24 business hours to offer support and help coordinate resources local to them. Reports can be submitted to request that action be taken or as an FYI.

Concerns that are solely academic should be relayed directly to the Drahmann Center. Given the overlap between student academic and personal issues, the Drahmann Center and OSL are in frequent communication to determine how best to support a student who is struggling. To report your academic concerns, please use this form.

Food Insecurity

By filling out this form, students who remain local to SCU during the quarter will have the opportunity to gain access to the Bronco Food Pantry, donated gift cards, and support connecting with additional community resources. Those experiencing food insecurity outside of the SCU area can also fill out this form, indicating their location, and a member of our team will work with them to find resources local to them. The Financial Aid Office continues to be available to support students who are in financial distress and in need of additional support.

Bronco Pantry use continues to be at an all-time high and is in need of ongoing support. For those interested and able to help, please consider the following options:

  • donation bin is located at the Campus Safety Services office and open 24/7 for donation drop-offs of non-perishable food items and toiletries. We are in particular need of toiletries such as toilet paper, paper towels, men's deodorant, toothpaste, and toothbrushes. 
  • Target eGift Cards can be sent to osl@scu.edu by selecting the e-mail delivery method. Individual cards of $25, $50, $100 are preferred. These gifts are forwarded directly to students in-need and are particularly helpful for students in crisis who are not local to SCU. 
  • Safeway Gift Cards can be purchased on our program's Amazon Wishlist. To ensure quick retrieval during the COVID-19 crisis, physical cards will be mailed to Assistant Dean Kimberly Gilkey by selecting "Kim Gilkey's Gift Registry Address" at checkout. Our staff will hand off these gifts directly to local students.

Thank you in advance for your consideration and generosity!

Bias Incident

This form is designed to provide the community with an online method to report specific information related to an alleged SCU-related incident(s) of bias. Anonymous reports can be made at www.ethicspoint.com. Incidents of bias not only contradict our values but corrode our campus community. Student victims of SCU-related bias incidents may benefit from additional emotional support through the Office of Student Life.   

Office of Accessible Education (OAE)

The Office of Accessible Education (OAE) continues to be a resource for faculty and staff regarding student disability-related matters. OAE encourages you to visit their website and contact them at oae@scu.edu for academic accommodations-related assistance.   


Supporting a Student in Distress

Some students have gone back to secure homes while others continue to face personal or family job loss, housing insecurity, food insecurity, and more. Many families in our nation and within our Bronco community are finding themselves in need of additional support. Take the time to genuinely check-in with your students to see how they are doing. Help them connect with their classmates and don't be afraid to share in moments of vulnerability. We are all in this together.

Please share the following resources with your students to help them access additional support networks when needed.

Know of a student feeling overwhelmed? Whether they are local to SCU or at home, there are resources available to support them. 

  • SCU CAPS: Due to COVID-19, Counseling and Psychological Services (CAPS) services will be offered remotely through telepsychology/telepsychiatry treatment (TPT) methods to registered SCU students. Please note that due to licensing laws and the different Professional State Board requirements, CAPS teleservices are not available in every state. Click here for more information.
  • Off-Site Mental Health Support: All out-of-state students registered for the quarter can freely work with our Cowell Center Case Manager, Jessica Johns, who will assist students in finding services and resources in their home state. Students can schedule an appointment with Jessica by calling 408-554-4501.
  • Psychology Today and Thriving Campus: Find a mental health specialist near you.
  • Open Path Collective: Find low-cost therapy providers near you.
  • Lifeline Suicide Prevention Hotline: Available 24 hours a day & 7 days a week—free and confidential support for people in distress and prevention and crisis resources for you or your loved ones.
  • National Alliance on Mental Illness (NAMI): Call the NAMI HelpLine at 800-950-NAMI (6264) Monday through Friday, between 10:00 am and 6:00 pm ET for mental health resources. For more COVID-19 specific resources from NAMI, click here. To connect with your local NAMI, click here.
Some things haven't changed...
  • If you are concerned about the immediate safety of a student, please call Campus Safety Services at 408-554-4444. Their team will coordinate with CAPS and the Office of Student Life to best help the student.
  • Unless the student is actively suicidal or a danger to others, the ultimate decision to access resources belongs with the student.
  • It is appropriate for faculty to require doctor’s notes from students when requests are made for extensions, leniency, or accommodations due to a recent medical issue. Refer to your departmental policies for any internal protocols.
  • If you are unsure of how best to support a student and connect them to resources, please review our SCU CARE Protocol under the title "How to Help a Student in Distress" and/or contact the Office of Student Life for consultation.


If you missed SCU CARE Week this year, you can click here to access session recordings and resources. In particular, the following resources may be useful:


The Office of Student Life is presenting the first annual Cura Personalis Award where students can recognize and honor faculty and staff members who have made a profound impact on their experience here at SCU.

Cura Personalis is a Latin phrase meaning "care for the person" and is one of our leading Jesuit Values. Cura Personalis is having concern and care for the personal development of the whole person and implies a dedication to promoting human dignity and care for the mind, body, and spirit of the individual.

Nominated individuals will be emailed throughout the spring quarter. Know that your dedication to and support for our students does not go unnoticed!


Other Reporting Forms


Santa Clara University is committed to maintaining a safe living and learning environment. This is achieved in part by responding to the individual needs of students, faculty, and staff and addressing issues that impact the campus community. 

Academic Integrity

This form is for reporting an academic integrity violation of the Student Conduct Code by a Santa Clara University student. Faculty and students are directed to use this form when reporting an academic integrity violation. 

Harassment, Discrimination, Sexual Misconduct, and Retaliation

This form is for students, employees, faculty, vendors, visitors, or others to report incident(s) of harassment, discrimination, sexual misconduct, or retaliation. For more information, click here.

General Misconduct

If a student has violated expectations as outlined in the Student Conduct Code, complete the “General Misconduct” form.

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Office of Student Life 
Benson Memorial Center, 205
500 El Camino Real, Santa Clara, CA 95053 
Phone: 408-554-4583
osl@scu.edu