Technology at SCU

macOS High Sierra (10.13)

Upgrading to High Sierra Recommended

​SCU is now ​officially supporting macOS High Sierra (10.13).
Due to the reported "Meltdown" and "Spectre" Intel vulnerabilities, Academic Technology strongly recommends all computers running macOS upgrade to the latest release (High Sierra 10.13.2 with the Supplemental Update as of January 2018).
If you need assistance upgrading your Mac to the current supported version, please contact the Technology Help Desk at 408-554-5700 or


How to Upgrade

  1. Check your Mac Hardware Requirements
  2. Before you upgrade, we recommend your back up your Mac.
  3. Download macOS High Sierra and follow onscreen instructions to begin your upgrade.

Product Information

macOS High Sierra (10.13) was released on Monday, September 25th.  Technology Support Services have been testing High Sierra with our "standard" software to ensure it is compatible.

System Requirements

You will need one of the following models in order to run macOS High Sierra:

  • iMac (Late 2009 or newer)
  • MacBook (Late 2009 or newer)
  • MacBook Pro (Mid 2010 or newer)
  • MacBook Air (Late 2010 or newer)
  • Mac mini (Mid 2010 or newer)
  • Mac Pro (Mid 2010 or newer)

If you want to upgrade from an older version of Mac OS X, your Mac will need to be running one of these:

  • macOS Sierra (10.12)
  • OS X El Capitan (10.11)
  • OS X Yosemite (10.10)
  • OS X Mavericks (10.9)
  • OS X Mountain Lion (10.8)
  • OS X Lion (10.7)

Recommended minimum hardware:

  • 8.8 GB of free space
  • 4 GB minimum memory

Software Compatibility


Microsoft Office 2011

Our testing - No issues found.

Microsoft will not be supporting Office 2011 with macOS High Sierra.

Microsoft Office 2016 

Our testing - No issues found.

Office 2016 Version 15.35 and later is supported by Microsoft.

Sophos AntiVirus 

Our testing - No issues found.

Sophos recommends version 9.6.5 and higher.  As of late November 2017, our update server is using 9.6.6.

NOTE: macOS High Sierra has a component called Secure Kernel Extension Loading which will block new installs of Sophos.  This article from Sophos explains how to enable Sophos on High Sierra for new installs.

Adobe Acrobat Reader DC 

Our testing - no issues found.

BigFix Client 

Our testing - no issues found.

Full support is available with version 9.5.7, which was deployed with November 2017's patches.

Google Chrome

Our testing - no issues found.

Mozilla Firefox

Our testing - no issues found.

Firefox 56.0 is compatible with macOS High Sierra.  Note that the Firefox ESR version is not yet fully supported on High Sierra.


Our testing - no issues found.

Pharos Popup Client 9.0.9 supports macOS High Sierra.  This is the version available on our software downloads page.


SPSS 25 is compatible with macOS High Sierra.  SPSS 25 can now be downloaded from our software download page.

Cisco AnyConnect (VPN)

Our testing - no issues found.

Our VPN system is compatible with macOS High Sierra as of 12/17/17.

Google Apps

Our testing - no issues found.

Backup and Sync component had issues, reportedly fixed on 9/7/17.


SafeConnect version 8034.128 (and higher) now supports High Sierra.


Our testing - not yet tested.

Examplify 1.1.0 has one known issue with macOS 10.13.  It's possible to access a component of the OS during a secure exam.  However access to the internet and applications is still blocked.


Our testing - no issues found.

Version 6.07 and below are currently not supported with High Sierra.  We recommend printing via IP.

Camino (Canvas)

Our testing - not yet tested.

Camino (Canvas) is now browser-based.  Safari 11, which comes with High Sierra, is supported as of 10/28.  However, Firefox and Chrome are the recommended browsers to use with Camino / Canvas.

Adobe Flash

Our testing - no issues found.

Supported by Adobe - however Safari 11 disables Flash by default.  Go into the Preferences of Safari 11 to enable Flash support.

Active Directory

Our testing - no issues found.

Important for customers with Active Directory - log out of iCloud before upgrading to macOS High Sierra and log out of iCloud before any macOS High Sierra updates.  Failure to sign out of iCloud may cause an Active Directory lockout and loss of permissions on your Mac.

Apple has sent out an advisory that attempts to change your AD password using macOS High Sierra can cause a password mismatch between macOS and Active Directory.  A patch will be released in the future to resolve the issue.


MATLAB vR2017b is compatible with High Sierra. All other previous versions have Language & Region issues with the following languages, English, Chinese (Simplified), Japanese, Korean. They have a workaround if an older version needs to be run,

Adobe Photoshop

All Creative Cloud applications is compatible with the latest versions of each app which varies for all of the apps. Photoshop is v.19.


PeopleSoft is browser-based.  Oracle only supports Safari 8 and 9 with our release of PeopleSoft.  The version of Safari that comes with High Sierra, Safari 11, is unsupported.  You will need to use an alternate browser (like Chrome or Firefox).



Last Updated 1/11/2018