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Technology at SCU

macOS High Sierra (10.13)

Recommendation on upgrading

We recommend holding off on upgrading your Macs to High Sierra until January 2018.

Product Information

macOS High Sierra (10.13) was released on Monday, September 25th.  Technology Support Services have been testing High Sierra with our "standard" software to ensure it is compatible.


We recommend you do not update to macOS High Sierra at this time.  A campus email was sent out on September 14, September 26, and November 7 with the recommendation of not upgrading to High Sierra. We will continue to test and update the software listed below and we will send out an additional campus email when support is available. Before upgrading to macOS High Sierra, we recommend you review the Software Compatibility list to verify the software you need to use is compatible.

Support Summary

macOS High Sierra will not be supported initially by Technology Support Services when the operating system is released by Apple. Once the software needed to perform University business is compatible with macOS High Sierra, we will notify the campus via email.

System Requirements

You will need one of the following models in order to run macOS High Sierra:

  • iMac (Late 2009 or newer)
  • MacBook (Late 2009 or newer)
  • MacBook Pro (Mid 2010 or newer)
  • MacBook Air (Late 2010 or newer)
  • Mac mini (Mid 2010 or newer)
  • Mac Pro (Mid 2010 or newer)

If you want to upgrade from an older version of Mac OS X, your Mac will need to be running one of these:

  • macOS Sierra (10.12)
  • OS X El Capitan (10.11)
  • OS X Yosemite (10.10)
  • OS X Mavericks (10.9)
  • OS X Mountain Lion (10.8)
  • OS X Lion (10.7)

Recommended minimum hardware:

  • 8.8 GB of free space
  • 4 GB minimum memory

Software Compatibility


Microsoft Office 2011

Our testing - No issues found.

Microsoft will not be supporting Office 2011 with macOS High Sierra.

Microsoft Office 2016 

Our testing - No issues found.

Office 2016 Version 15.35 and later is supported by Microsoft.

Sophos AntiVirus 

Our testing - No issues found.

Sophos recommends waiting until 9.6.5 is released.  Sophos 9.6.5 is scheduled to be released in November 2017.

Adobe Acrobat Reader DC 

Our testing - no issues found.

BigFix Client 

Our testing - no issues found.

Full support will be available with BigFix 9.5.7, due out in November 2017.

Google Chrome

Our testing - no issues found.

Mozilla Firefox

Our testing - no issues found.

Firefox 56.0 is compatible with macOS High Sierra.  Note that the Firefox ESR version is not yet fully supported on High Sierra.


Our testing - no issues found.

Pharos has not publicly announced support for High Sierra.  They currently only support up to macOS 10.12.


Our testing - issues found (licensing).

SPSS 24 is not supported by IBM for use on High Sierra.  Only SPSS 25 will be supported.  SPSS 25 will be made available to the campus community after the 2017-2018 winter break.

Cisco AnyConnect (VPN)

Our testing - no issues found.

AnyConnect 4.5MR2 (4.5.02033) is the recommended version for High Sierra.  The ETA for the VPN applicance upgrade is November.

Google Apps

Our testing - no issues found.

Backup and Sync component had issues, reportedly fixed on 9/7/17.


SafeConnect version 8034.128 (and higher) now supports High Sierra.


Our testing - not yet tested.

Examplify 1.1.0 has one known issue with macOS 10.13.  It's possible to access a component of the OS during a secure exam.  However access to the internet and applications is still blocked.


Our testing - no issues found.

Version 6.07 and below are currently not supported with High Sierra.

Camino (Canvas)

Our testing - not yet tested.

Camino (Canvas) is now browser-based.  Safari 11, which comes with High Sierra, is supported as of 10/28.  However, Firefox and Chrome are the recommended browsers to use with Camino / Canvas.

Adobe Flash

Our testing - no issues found.

Supported by Adobe - however Safari 11 disables Flash by default.  Go into the Preferences of Safari 11 to enable Flash support.

Active Directory

Our testing - no issues found.

Important for customers with Active Directory - log out of iCloud before upgrading to macOS High Sierra and log out of iCloud before any macOS High Sierra updates.  Failure to sign out of iCloud may cause an Active Directory lockout and loss of permissions on your Mac.

Apple has sent out an advisory that attempts to change your AD password using macOS High Sierra can cause a password mismatch between macOS and Active Directory.  A patch will be released in the future to resolve the issue.


MATLAB vR2017b is compatible with High Sierra. All other previous versions have Language & Region issues with the following languages, English, Chinese (Simplified), Japanese, Korean. They have a workaround if an older version needs to be run,

Adobe Photoshop

All Creative Cloud applications is compatible with the latest versions of each app which varies for all of the apps. Photoshop is v.19.


PeopleSoft is browser-based.  Oracle only supports Safari 8 and 9 with our release of PeopleSoft.  The version of Safari that comes with High Sierra, Safari 11, is unsupported.  You will need to use an alternate browser (like Chrome or Firefox).



Last Updated 11/8/2017