Skip to main content

UniversityMarketing and Communications

Social Media Guide

Social media offers powerful channels for communicating, connecting, and engaging with SCU's key audiences. 

                                     

Social media is any type of application or website that allow users to create and share content and interact with others in an online community or network.

The Basics of Being Social at SCU

Santa Clara University uses social media as a marketing and communications tool to engage audiences, including but not limited to, prospective students, current students, donors, alumni, parents, faculty and staff, and the broader community, with a number of objectives in mind:

  • To support the University’s mission, goals, programs, and sanctioned efforts, including University news, information, content, and directives.
  • To enable and support student recruitment and retention.
  • To leverage excitement around and build participation in fundraising campaigns.
  • To engage alumni and strengthen alumni relations.
  • To facilitate alumni/student/faculty relations in academic departments.
  • To build pride and encourage dialogue among all community members.

Social Media Site Management

There are many social media sites associated with SCU. Management of official sites is handled as follows:

  • The University’s primary social media channels are managed by University Marketing and Communications.
  • UMC’s director, media and internal communications aids and advises campus social media content managers who are responsible for the University’s secondary social media channels.
  • University units manage the content posted to their respective department sites.

 

 

How to Use Our Social Media Icons

The following icon files are available for University download and use. Please contact mhurlbut@scu.edu for more information about using these icons for Web and social media and downloading for use in print pieces.

16x16  
32x32  
64x64  
128x128  
256x256  
16x16  
32x32  
64x64  
128x128  
256x256  
16x16  
32x32  
32x32 square  
64x64  
128x128  
256x256  
16x16  
32x32  
64x64  
128x128  
256x256  
16x16  
32x32  
64x64  
128x128  
256x256  
16x16  
32x32  
64x64  
128x128  
256x256  
16x16  
32x32  
64x64  
128x128  
256x256  
16x16  
32x32  
64x64  
128x128  
256x256  
16x16  
32x32  
64x64  
128x128  
256x256  

General Guidelines for Social Media Managers

As an SCU social media manager or content provider, you are encouraged to connect and communicate more effectively with your audiences by following the guidelines in this section. Note that, because of the evolving nature of social media, these guidelines are subject to change. We welcome ongoing feedback and new ideas from the campus community.

Site managers are also encouraged to access the entire SCU Brand Guidelines site for additional social media support structures, including , , , , and more.

Branding - Please see our branding guidelines to make sure content is aligned before publishing.

Photo Guidelines - Photos posted on social media should be done so with the utmost care. Before posting a photo, ask permission from the individual(s) included. If there is a child in the picture, consult parents before posting, although we strongly discourage posting pictures of children. Photos must also be appropriate. Do not post any photos that would not be suitable for the University website. Examples of images that should be avoided included but are not limited to: nudity, graphic scenes, and medical and hospital patients. Give photo credit when using others’ photos,

Copyrighted Images - Keep in mind that many photos found on the Internet are protected by copyright and are illegal to post without the creator’s permission. To find content that is safe to use and not copyrighted, we suggest using UnsplashPexels, or  Creative Commons,  You can also find images that are safe for reuse from Google images and Flickr. Under Advanced Search, filter for images that are “free to reuse.”

Promotions - Do not use SCU’s name to promote or endorse any product, cause, or political party or candidate.

University’s Best Interest - Do not post sensitive or confidential information pertaining to Santa Clara University. Avoid discussing or speculating on Santa Clara University internal policy or operations. Similarly, please refrain from offering opinions on University topics or personalities that could be considered sensitive, confidential, or disparaging.

Athletics Posts - In compliance with NCAA Division I Athletics rules, do not acknowledge social media posts or content from incoming students who have claimed to have signed with a Santa Clara University athletics team unless the news has been confirmed by our athletics department. To be safe, do not announce anything athletics-related unless it has already been announced by the SCU Department of Athletics. In order to promote Santa Clara’s competitive spirit in athletics, use a tone that exudes optimism, hope, and belief in the team’s ability to win.

Comments - Remove comments and report if they are obscene, threatening, contains or advocates illegal activities, contains offensive language, or is an advertisement/endorsement of a product or political figure. Otherwise, if you do not want the comment on your page, “hiding” the comment is the best option. The commenter and their friends will still be able to see the comment.

Branded Hashtags: #LifeAtSCU, #SCUProud, #DiscoverSCU, #FutureofSCU #SCUAlumni, #SCUBeauty #JesuitEducated, #SustainableSCU, #StampedeTogether (athletics),

Exposure - Tag any and all related SCU accounts (i.e. departments, centers of distinction, schools, and colleges. etc.) Do research on relevant handles/hashtags and use them strategically to maximize exposure, we recommend 1-3 hashtags in each post. Provide a link as a resource for your audience to learn more whenever possible - use a link shorter (such as bitly) to save post space.

Section Header: Resources 

  • Social Media Managers Group and Quarterly Meeting - UMC’s Social Media and Emerging Strategy hosts quarterly meetings to share social media and video best practices and inform Social Media Managers of upcoming University-wide social media and video campaigns. To be added to the group, please email Maggie Hurlbut (mhurlbut@scu.edu).

Top benefits of attending include:

    • Learn new/develop social media and video related skills and best practices
    • Gain access to resources that help you be more efficient and effective in your social media responsibilities
    • Collaborate and mix with other Social Media Managers across campus and gain visibility to what they are doing
    • Stay in the know of University-wide social media campaigns and how you can collaborate/coordinate your efforts
  • Social Media Image Sizing Guide - Whenever possible, include visual media that is properly sized for the social platform (photo, video, gif, etc.).
  • Bitly - Use to shorten links and save post space
  • UnsplashPexels - Royalty free photos for use
  • SCU Brand Guidelines - Site managers are also encouraged to access the entire SCU Brand Guidelines site for additional social media support structures, including branding guidelineseditorial messaginggraphic identity standardsphotography, and more.

For more resources, guidelines, and best practices contact Maggie Hurlbut (mhurlbut@scu.edu)

Social Media Managers Group and Quarterly Meeting -  UMC’s Social Media and Emerging Strategy hosts quarterly meetings to share social media and video best practices and inform Social Media Managers of upcoming University-wide social media and video campaigns. To be added to the group, please email Maggie Hurlbut (mhurlbut@scu.edu).

 

Top benefits of attending include:

    • Learn new/develop social media and video related skills and best practices
    • Gain access to resources that help you be more efficient and effective in your social media responsibilities
    • Collaborate and mix with other Social Media Managers across campus and gain visibility to what they are doing
    • Stay in the know of University-wide social media campaigns and how you can collaborate/coordinate your efforts
  • Social Media Image Sizing Guide - Whenever possible, include visual media that is properly sized for the social platform (photo, video, gif, etc.).
  • Bitly - Use to shorten links and save post space
  • Unsplash, Pexels - Royalty free photos for use
  • SCU Brand Guidelines - Site managers are also encouraged to access the entire SCU Brand Guidelines site for additional social media support structures, including branding guidelines, editorial messaging, graphic identity standards, photography, and more.

 

For more resources, guidelines, and best practices contact Maggie Hurlbut (mhurlbut@scu.edu)