Senior Business Analyst
Information Technology (IT)
Full-Time
Overview:
Santa Clara University is a comprehensive Jesuit, Catholic university located in California's Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master's, Ph.D., and law degrees.
Distinguished by the highest retention rate and ranked second among all master's universities in the West by U.S. News and World Report, Santa Clara University is California's oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.
Purpose:
With minimal supervision, provide technical and functional support, training and documentation for the University Finance Office.
I. Essential Duties and Responsibilities
- Provide technical support for PeopleSoft Financial applications
- Provide functional support for PeopleSoft Financial applications
- Provide training and documentation for PeopleSoft Financial applications
II. Specific Responsibilities
Provide technical support for PeopleSoft and interfaced systems
- Manage security for PeopleSoft
- Conduct periodic reviews of existing setups
- Create and test new security roles and permission lists to meet business needs
- Resolve end user access and security issues as reported through the IT Service Center or from the UFO staff
- Work with the CISO to security policies such as timeouts, password configuration and training
- Support reporting needs
- Troubleshoot complex private queries, nVision and Crystal , and SQR reports
- Streamline and promote common private queries to public queries or menu-driven reports
- Teach power users how to write their own queries or nVision reports
- Manage query security through the query trees
- Conduct change management and new function integration and testing
- Monitor new PS updates and releases and determine impact
- Conduct initial testing prior to user testing
- Conduct initial testing prior to user testing
- Manage primary troubleshooting of application and data issues and/or errors
- Triage incoming user error reports
- Identify and help resolve issues related to data and setups
- Replicate and document reported problem
- Report problems to OraclePeopleSoft Support as necessary
- Document and report problems to IT Developers with any possible causes and solutions
- Use system tools such as traces to identify source of problem
- Provide support for upgrades and projects
- Perform Fit/Gap analysis
- Create impact analysis documents for changes in functionality
- Work with the UFO department staff to implement changes
- Assist with the development of test plans and scripts
- Assist in the reconciliation of local modifications to new releases
- Coordinate and manage end user upgrade testing
Provide functional support for PeopleSoft
- Evaluate functional procedures and work with end users to identify and implement enhancements
- Review current business practices
- Review PeopleSoft functional offerings
- Integrate PeopleSoft current functions with business needs of end users
- Review new functionality with end users and assess usability
- Manage requests and translate business requirements to functional specifications (BRDs) working in close collaboration with the technical team and business users.
- Work with UFO departments and IT developers to analyze, design, test and implement new or modified software applications
- Work with developers to find ways of exploiting existing software to improve services to administrative departments
- Assist user community with functional responsibilities
- Coordinate batch processes among end user offices
- Provide support to power users with functional questions and issues
- Provide training and documentation for PeopleSoft applications
Provide training and documentation for PeopleSoft applications
- Provide one-on-one training with power users, enabling them to train others in their functional areas
- Develop documentation on typical functions and processes used within PeopleSoft and related tools
- Maintain internal documentation for locally developed PeopleSoft objects
III. Other Responsibilities
- Learn new skills through PeopleSoft and other training
- Attend Oracle Alliance and other professional conferences
- Special projects, as assigned
IV. Qualifications
- Advanced knowledge of functional and setup requirements and table structures for PeopleSoft FSCM
- Advanced knowledge of Accounts Payable, General Ledger, Purchasing, Asset Management, Cash Management and Budgeting processes, particularly as supported by PeopleSoft applications.
- Working knowledge of Financial business processes and concepts
- 7+ years of experience supporting Financial departments
- Must have excellent oral and written communication skills
- Advanced Windows and MS Office (Word, Excel, PowerPoint, Project) skills
- Comprehensive knowledge of SQL
- Comprehensive knowledge of PS Query and nVision
- Understanding of other technical tools such as PeopleTools (Application Engine, PeopleCode, Data Mover), SQR, COBOL, WinSQL and FTP.
- Fundamental knowledge of HTML, XML and web applications
- Comprehensive knowledge of systems analysis tools and techniques
- BA/BS or equivalent experience required
Job Application Process
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Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity and inclusion, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to individuals with a disability.
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at http://www.scu.edu/cs/. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
