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Technology at SCU

Phones

Santa Clara University run an extensive private voice network around campus.

The private voice network is based on Cisco VoIP technology and includes several thousand handsets, voicemail, and helpdesk-style group-pickup and call distribution configurations. Extensions have a four-digit number, and most can be reached from outside campus from numbers in the 408‑551‑xxxx or 408‑554‑xxxx ranges.

 

Setting up Speed Dial

To set your speed dial on a computer on-campus computer OR through your SCU VPN connection:

  1. Log into the Cisco Phone user web portal. Navigate your web browser to https://phone.scu.edu/ucmuser/main
  2. Login to the Cisco user options website using your SCU Username and password
  3. On the home screen, you will see several Speed Dial buttons with a plus sign (+) icon next to them.  Click on the plus sign next to the Speed Dial number you want to edit/add then make sure to select Save
  4. The display on your phone will go blank while it updates, and when it returns, you will see the name you listed for the speed dial
  5. To dial the speed dial number, pick up the receiver and press the button

Note: if you are part of a managed call center, the Speed Dials will only be visible when you are logged out of the call center.

 

Transferring Calls

While you are on a call, you will see the word “Transfer” on the Cisco phones display, along with a button under it.  To transfer a call:

  1. Press the transfer button
  2. Type in the number you want to transfer to
  3. Press the transfer button again

Voicemail Setup

From On-Campus

  1. Press Messages key or dial 3333
  2. Enter default password of 147258 
  3. Follow the voice prompts to customize mailbox: change recorded name, record greeting and change password.

From Off-Campus:

  1. Dial (408) 551-3333
  2. Press the * key (Shift+8)
  3. Enter your 4 digit Extension
  4. Press # (Shift+3) Enter your password 

 

Accessing your Voicemail

To access your voicemail using your Cisco phone:

  1. Lift the receiver and press the Messages button
  2. Enter your six-digit voicemail PIN, followed by the pound (#) key
  3. Press the 1 to listen to your new messages

To access your voicemail using a computer on-campus OR through your SCU VPN connection:

  1. Navigate your web browser to https://vmail.scu.edu/inbox/
  2. Log in with your SCU Username and password
  3. Your voicemail messages will be listed on the page, and you can click the play button to listen to them through your computer

 

Delivering voicemail notifications and messages to your SCU Gmail

To deliver your voicemail notifications and messages to your SCU Gmail account, you need to log into the Cisco voicemail web portal from an on-campus computer OR through your SCU VPN connection:

  1. Navigate your web browser to https://vmail.scu.edu/inbox/ 
  2. Log in with your SCU Network username and password
  3. At the top left, click Settings
  4. Select “Notification Devices” menu at the top, and select  “View Notification Devices
  5. Click on HTML
  6. Select the “Notification Enabled” box
  7. In the “To:” field, enter your SCU email address (username@scu.edu).
  8. Click “Save” at the bottom to save these settings

This page also has further settings to have the notification only occur for Urgent voicemail messages or only for certain hours or days.

For more information on Voicemail-To-Email, see the guides below.

  • Quick Start Guide - For setup and easy access to the WAV file sent from your phone to your email via a VoiceMessage.wav file.
  • User Guide - For setup and access to the advanced Cisco Inbox features that provide voice messaging management options.

 

Setting Alternate Greeting

To set your voicemail alternate greeting using your Cisco phone:

  1. Lift the receiver and press the Messages button.
  2. Enter your six-digit voicemail PIN, followed by the pound (#) key
  3. Once you have entered your voicemail box, press 4 to change your setup options
  4. Press option 1 to change your greeting
  5. You can edit all of your greetings by pressing 3 and activate your alternate greeting by pressing 2

To set your alternate greeting using a computer on-campus computer OR through your SCU VPN connection:

  1. Log into the Cisco voicemail web portal.  Navigate your web browser to https://vmail.scu.edu/inbox/ 
  2. Log in with your SCU Username and password
  3. At the top left, click on the Settings
  4. Select “Greetings” menu at the top and select “View Greetings
  5. To turn on your alternate greeting, click on the check box next to Alternate and select Save at the bottom
  6. You can also select Alternate to see more options including setting a date and time when the alternate greeting will be deactivated