Technology at SCU

Computer Software Standards

Computer Software Standards

The basic computer software support policy is to assist with all software in use by faculty and staff on SCU’s campus. However, the enormous variety of software products makes it impossible to deliver the same level of service for all software. Every effort is made to respond to all requests for help, but the level of support may be limited for some computers and peripherals, depending on their hardware configuration, software configuration, function, age or other factors.

Standard Software Image

All computers supported by Technology Support Services should utilize our standard campus image. The image includes the following software:

Windows computers

  • Adobe Flash
  • Adobe Reader
  • BigFix
  • Google Chrome
  • Microsoft Office 2016 (Outlook, Word, Excel, PowerPoint, Access) or Office 2013
  • Microsoft Internet Explorer / Microsoft Edge
  • Mozilla Firefox
  • PrinterLogic
  • SafeConnect
  • Sophos Central with Intercept X
  • Windows 7 Enterprise or Windows 10 Enterprise (64-bit)
    • NOTE: We cannot support Windows "Home" Edition due to it's networking limitations.  Computers MUST be purchased with Windows Professional to access our networking environment.  Computers that are compatible with our campus image will have Windows Professional replaced with Windows Enterprise.

Mac computers

  • Adobe Flash
  • Adobe Reader
  • BigFix
  • Google Chrome
  • macOS 10.12 (Sierra), 10.13 (High Sierra), and 10.14 (Mojave)
  • Mozilla Firefox
  • Microsoft Office 2016 for Mac (Outlook, Word, Excel, PowerPoint)
  • PrinterLogic
  • Safari
  • SafeConnect
  • Sophos Central with Intercept X

If you are currently using OS X 10.11 or below, we recommend you upgrade to macOS 10.14 (Mojave).

Technology Support Services does not support virtual machines on Windows or macOS. If you have an application that needs to run on an operating systems other than your primary computer, we recommend running the application on another computer.

If there is a need for additional software, it is the responsibility of the customer to procure and install. To obtain a quote for software, send your request to quotes@scu.edu.

Current Versions of SCU’s Supported Operating Systems

Microsoft Windows-Current

Microsoft Windows 7 64-bit and Windows 10 64-bit Enterprise edition is the current standard operating system for Windows-based, SCU-owned Faculty and Staff computers.

Apple macOS-Current

Apple macOS 10.12 (Sierra), macOS (10.13) High Sierra and macOS 10.14 (Mojave) are the current supported versions of macOS on SCU Faculty and Staff computers.

Current Versions of Office Productivity Software

Microsoft Office-Current

Technology Support Services currently supports the following versions of Microsoft Office:

  • Microsoft Office Professional 2010 for Windows (end of life)
  • Microsoft Office Professional 2013 for Windows
  • Microsoft Office Professional 2016 for Windows
  • Microsoft Office 2016 for Mac

University owned Faculty and Staff computers are eligible for Microsoft Office installation based upon software agreements between Microsoft and the SCU. Proof of University Ownership is required if the computer does not have a PC Replacement asset tag.

Data Transfer and Storage

Many support requests require an operating system refresh or a new installation of the standard software image on a computer. Technology Support Services understands employees may occasionally make personal use of University-owned computers. However, Technology Support Services is not responsible for the backup and restoration of non-work related data including: music, personal pictures, games, and non-SCU owned software. It is recommended that personal data be stored on external devices which are to be purchased with personal funds. The Technology Support Services support staff will have discretion identifying personal data. Please note music, photographs, and videos used in scholarly work are exempt.

 

Related Links

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