Bronco Student Health Clinic FAQ

No, all services with Student Medical Services will continue as usual until June 11, 2026.

The Bronco Student Health Clinic, located in Sutter University Square Care Center, will provide all services offered by Student Medical Services. In addition, they will be able to perform imaging/X-rays.

No, CAPS will continue as is and is not directly impacted by this change. 

No, SCU EMS will continue to operate and provide medical care on campus as it currently does.

Yes, the Registered Dietitian will remain onsite at SCU. Students wishing to be referred off-campus can make an appointment at the Bronco Student Health Clinic to inquire about a referral within their insurance network or can consult the Case Manager within Student Health, Counseling, and Well-Being.

Students can email cowellcenter@scu.edu, with attention to Heather Dumas-Dyer, associate vice provost for student health, counseling, and well-being. 

Students can continue to utilize Student Medical Services (SMS) on campus until June 11, 2026, at which time it will fully close.

The University will provide regular communication to students, faculty, staff, and families, and this FAQ page will continue to be updated through Fall 2026.

Students should continue to seek after-hours services as they are now, and can continue to call Campus Safety Services and Emergency Medical Services at 408-554-4441 for medical emergencies on campus.

The Bronco Student Health Clinic, located in Sutter University Square Care Center, will partner with local pharmacies for same-day delivery to the clinic for pickup during the regular operating hours, and/or students can also request delivery to their homes.

There will be no delivery fee for home delivery for most prescriptions when ordered at least one day in advance. Same-day delivery fees may apply for timely medication needs.

Students needing their medical records should complete a Release of Information form, and the staff can send medical records as attachments via secure message. Students can then print them and bring them to their next appointment, or ask to have them sent electronically to their new provider. 

Cowell Center front desk staff can provide additional information and/or answer questions.

The Bronco Student Health Clinic, located in Sutter University Square Care Center, will be open Monday through Friday, 8 am–5 pm.

Yes, regardless of insurance, all degree-seeking undergraduate and graduate students will have access to these services regardless of their health insurance plan. Services will now be billable to insurance, helping to lower out-of-pocket expenses for students. If a student’s health insurance isn’t accepted, they can receive these services at no cost under this new healthcare model for SCU students.

• The SCU Student Health Insurance Plan (SHIP) will be accepted at the Bronco Student Health Clinic located in Sutter University Square Care Center. For students not on SHIP, they can learn if their insurance is covered at sutterhealth.org/health-plan. 
• If students are prescribed medication or referred elsewhere (e.g., for specialty care), they will be responsible for those expenses. Students with Kaiser should inquire about having their prescription orders sent to Kaiser to help keep medication costs down. 
• If students have questions about services or costs, they should inquire before or at the appointment and/or contact their insurance company if they have questions regarding their coverage.
• Services not included on this list may be billed to a student in accordance with standard billing and financial assistance policies.

Yes, students may now visit the Sutter University Square Care Center at 1111 Washington Street. The care center is open to the public. 

Students should confirm that their individual health insurance is accepted. For students on insurance plans not accepted, students will be responsible for all out-of-pocket expenses until August 1, 2026.

Yes, the University will continue to offer SHIP to students.

No, the immunization requirements will remain the same and can be found on the Immunizations page.

Due to privacy laws and regulations, no medical records will be transferred.

Federal and state laws provide the same protections. Students can review how Sutter protects their information at sutterhealth.org/patient-resources/privacy.

Medical records will not be shared with SCU unless students provide a Release of Information for a specific need.

The Bronco Student Health Clinic, located in Sutter University Square Care Center, and SCU representatives will meet quarterly to review the clinic's staffing, utilization, service quality, student satisfaction, and operational performance. Any data shared with the University will be provided in aggregated and/or de-identified form in compliance with HIPAA.

Students can email cowellcenter@scu.edu with attention to Heather Dumas-Dyer, Associate Vice Provost for Student Health, Counseling, and Well-Being, with any questions or concerns.

Student Health, Counseling, and Well-Being will continue to prioritize students' care and well-being. With this change, the Wellness Center will continue as is, and the majority of health promotion activities will originate from that office. The Wellness Center, CAPS, and our marketing and outreach teams will work in close collaboration to ensure well-being initiatives continue. In addition, the Associate Vice Provost for Student Health, Counseling, and Well-Being will meet quarterly with the Sutter representative to foster the partnership and campus collaboration.

The Bronco Student Health Clinic, located in Sutter University Square Care Center, will provide these services and/or refer out within the network as needed.