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Student Consumer Complaint Process

The U.S. Department of Education has developed a set of regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act. Referred to as the Program Integrity rules, the regulations require that each college or university ensure access to a complaint process that will permit students to address the following:

  • Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
  • Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
  • Complaints relating to the quality of education or other State or accreditation requirements.

Santa Clara University seeks to resolve all student concerns in a timely and effective manner. The Offices of the Provost, Student Life, Admission, Enrollment Services (Bursar, Financial Aid), and the Registrar) all provide specific administrative means to address and resolve questions and concerns. The contact information for each of these Offices is provided below:

Office of the Provost and Vice President for Academic Affairs

(Academic Programs and Accreditation)

408-554-4533; provost@scu.edu

Office of Student Life

(Campus Life and Judicial Affairs)

408-554-4583; http://www.scu.edu/studentlife/about/osl.cfm

Undergraduate Admission

408-554-4700; http://www.scu.edu/ugrad/index.cfm

Graduate Admission

Graduate Program in Pastoral Ministries

408-554-4322; https://www.scu.edu/cas/academics/graduate-program-in-pastoral-ministries/

Jesuit School of Theology

510- 549-5013; http://www.scu.edu/jst/

Leavey School of Business

408-554-5485; http://www.scu.edu/business/graduates/

School of Engineering

408-554-4313; http://www.scu.edu/engineering/graduate/

School of Education and Counseling Psychology

408-551-3422; http://www.scu.edu/ecp/

School of Law

408-554-5048; http://law.scu.edu/

Office of the Registrar

408-554-4331; www.scu.edu/registrar; Registrar@scu.edu

Enrollment Services (Bursar and Financial Aid)

408-551-1000; onestop@scu.edu

It is expected that students will first use all of the University's administrative procedures to address concerns or complaints in a timely manner. If you believe that your complaint warrants further attention or is related to alleged violation of state law, you may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at:

2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone 916-431-6924
Fax 916-263-1897

http://www.bppe.ca.gov

If your complaint involves Santa Clara's compliance with academic programs, academic quality, or accrediting standards, you may submit your complaint to the WASC Senior College and University Commission at http://www.wascsenior.org/comments.