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Student Consumer Complaint Process

The U.S. Department of Education has developed a set of regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act. Referred to as the Program Integrity rules, the regulations require that each college or university ensure access to a complaint process that will permit students to address the following:

  • Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
  • Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
  • Complaints relating to the quality of education or other State or accreditation requirements.

Santa Clara University seeks to resolve all student concerns in a timely and effective manner. The Offices of the Provost, Student Life, Admission, Enrollment Services (Bursar, Financial Aid), and the Registrar) all provide specific administrative means to address and resolve questions and concerns. The contact information for each of these Offices is provided below:

Office of the Provost and Vice President for Academic Affairs

(Academic Programs and Accreditation)

408-554-4533; provost@scu.edu

Office of Student Life

(Campus Life and Judicial Affairs)

408-554-4583; http://www.scu.edu/studentlife/about/osl.cfm

Undergraduate Admission

408-554-4700; http://www.scu.edu/ugrad/index.cfm

Graduate Admission

Graduate Program in Pastoral Ministries

408-554-4322; https://www.scu.edu/cas/academics/graduate-program-in-pastoral-ministries/

Jesuit School of Theology

510- 549-5013; http://www.scu.edu/jst/

Leavey School of Business

408-554-5485; http://www.scu.edu/business/graduates/

School of Engineering

408-554-4313; http://www.scu.edu/engineering/graduate/

School of Education and Counseling Psychology

408-551-3422; http://www.scu.edu/ecp/

School of Law

408-554-5048; http://law.scu.edu/

Office of the Registrar

408-554-4331; www.scu.edu/registrarRegistrar@scu.edu

Enrollment Services (Bursar and Financial Aid)

408-551-1000; onestop@scu.edu

It is expected that students will first use all of the University's administrative procedures to address concerns or complaints in a timely manner. If you believe that your complaint warrants further attention or is related to alleged violation of state law, you may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at:

2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone 916-431-6924
Fax 916-263-1897

http://www.bppe.ca.gov

If your complaint involves Santa Clara's compliance with academic programs, academic quality, or accrediting standards, you may submit your complaint to the WASC Senior College and University Commission at http://www.wascsenior.org/comments.

 

The U.S. Department of Education has developed a set of regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act. Referred to as the Program Integrity rules, the regulations require that each college or university ensure access to a complaint process that will permit students to address the following: alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising; alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other State or accreditation requirements.

 

Santa Clara University seeks to resolve all student concerns in a timely and effective manner. Students who are participating in an online program are encouraged to reach out to their academic program to identify and resolve any complaints. The graduate programs along with the Offices of the Provost, Student Life, Admission, Enrollment Services and the Registrar all provide specific administrative means to address and resolve questions and concerns.

 

Office

Contact Information

Leavey School of Business

408-554-5485;

http://www.scu.edu/business/graduates/

 

Jesuit School of Theology           

510- 549-5013

http://www.scu.edu/jst/

 

Office of the Provost: Academic Programs and Accreditation

 

408-554-4533

provost@scu.edu

Office of Student Life

408-554-4583

http://www.scu.edu/studentlife/about/osl.cfm

 

Office of the Registrar

408-554-4331

http://www.scu.edu/registrar

 

Enrollment Services:  Bursar and Financial Aid

 

 

408-551-1000

onestop@scu.edu

 

It is expected that students will first use all of the University's administrative procedures to address concerns or complaints in a timely manner. If you believe that your complaint warrants further attention or is related to alleged violation of state law, you may contact the State in which you reside. Information for each State is found below:

 

State

Agency

Arizona

Arizona State Board for Private Postsecondary Education
Telephone: (602) 542-5709
Fax: (602) 542-1253

California

Bureau for Private Postsecondary Education
Telephone: (916) 431-6959
Fax: (916) 263-1895

Colorado

Colorado Department of Higher Education
Telephone: (303) 866-2723
Fax: (303) 866-4266

Connecticut

Connecticut Board of Regents for Higher Education
Telephone: (860) 947-1801
webmaster@ctdhe.org

Florida

Florida Department of Education
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL. 32399-0400
cieinfo@fldoe.org

Georgia

Nonpublic Postsecondary Education Commission
Telephone: 770-414-3300
Fax: 770-414-3309

Hawaii

Department of Commerce and Consumer Affairs
Telephone: (808) 933-0910
Fax: (808) 933-8845

Idaho

Idaho Board of Education
Telephone: (208) 334-2270
Fax: (208) 334-2632

Illinois

Illinois Board of Higher Education
Telephone: (217) 782-2551
Fax: (217) 782-8548

Iowa

Iowa College Student Aid Commission
Telephone: (515) 725-3400
Fax: (515) 725-3401

Louisiana

Louisiana Board of Regents
Telephone: (225) 342-4253
Fax: (225) 342-9318

Maine

Maine Department of Education
Telephone: (207) 624-6600
Fax: (207) 624-6700

Massachusetts

Massachusetts Board of Higher Education
Telephone: (617) 994-6950
Fax: (617) 727-0955

Montana

Montana University System, Montana Board of Regents
Telephone: (406) 444-6570
emorrison@montana.edu

Nevada

Nevada Commission on Postsecondary Education
Telephone: (702) 486-7330
Fax: (702) 486-7340

New Hampshire

New Hampshire Postsecondary Education Commission
Telephone: (603) 271-3494
patricia.moquin@pec.state.nh.us

New Jersey

New Jersey Commission on Higher Education
Telephone: 1 (609) 588-3226
nj_che@che.state.nj.us

New York

Office of College and University Evaluation
Telephone: (518) 474-2593
Fax: (518) 486-2779

North Carolina

North Carolina Community College System,
Office of Proprietary School Services

Telephone: (919) 807-7146
Fax: (919) 807-7164

North Dakota

North Dakota State Board for Career and Technical Education
Telephone: (701) 328-3180
Fax: (701) 328-1255

Ohio

Ohio State Board of Career Colleges and Schools
Telephone: (614) 466-2752
Fax: (614) 466-2219

Oklahoma

Oklahoma State Regents for Higher Education
Telephone: (405) 225-9100
communicationsdepartment@osrhe.edu

Oregon

Department of Education – Private and Career Schools Office
Telephone: (503) 947-5600
Fax: (503) 378-5156

Pennsylvania

Pennsylvania Department of Education,
Division of Program Services

Telephone: (717) 783-6137
Fax: (717) 783-6139

South Carolina

South Carolina Commission on Higher Education
Telephone: (803) 737-2260
Fax: (803) 737-2297

South Dakota

South Dakota Attorney General
Telephone: (605) 773-3455

Tennessee

Tennessee Higher Education Commission
Telephone: (615) 741-3605
Fax: (615)741-6230

Texas

Texas Higher Education Coordinating Board
Telephone: (512) 427-6101

Utah

Utah Division of Consumer Protection
Telephone: (801) 530-6601
Fax: (801) 530-6001

Virginia

State Council of Higher Education for Virginia (SCHEV)
Telephone: (804) 371-2285
Fax: (804) 225-2604

 West Virginia

West Virginia Higher Education Policy Commission
Telephone: (304) 558-4016
canderson@hepc.wvnet.edu

Washington

Washington Student Achievement Council
Telephone: (360) 753-7869
complaints@wsac.wa.gov

 

If your complaint involves Santa Clara's compliance with academic programs, academic quality, or accrediting standards, you may also submit your complaint to the WASC Senior College and University Commission at http://www.wascsenior.org/comments.