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Technology at SCU

SCU Username Password Management

Your SCU Username is used to access the network and other applications, including Gmail, Google Apps, Camino, and wireless access. It is mostly initials and surname, e.g. bbronco for Bucky Bronco.

If you have any questions after going through the instructions below, please contact the Technology Help Desk at x5700 (or 408-554-5700 from off-campus) for further assistance.



Jan 15, 2019

Before you begin, read this first.

In order to use the password self-service feature you will have to complete the following two steps:

Step 1:  You will need to enter or update your eCampus profile with your current mobile number and/or alternate email address.  To update your eCampus profile click here to go to the Update eCampus Contact Details page and follow the steps*

*NOTE: Please allow one business day for the system to process updates before moving on to Step 2

Step 2:  You will need to setup your password reset challenge questions.  To setup your password reset questions follow the steps below:


  1. Go to https://idapor.scu.edu
  2. Sign in to the portal using your SCU Username and password
 
 
 
UPM Login Box
 
3. Once logged in, you will see the window below if you have never set up your challenge questions:
    1. There will be 10 predefined questions available.   You must answer a minimum of three to continue.
    2. These are the Challenge Question guidelines:
      1. Minimum answer length 5 (characters), Maximum answer length 255 (characters)
      2. Answers cannot be contained in the question (i.e. Question: “What was the name of the hospital where you were born?”  Answer: “hospital”)


 
UPM-Challenge Questions
 
 
 
 4. Once you have answered at least three questions, click save at the bottom right.  
     You will now be able to use the Password Self-Service function.
 
 
UPM Profile Details
 
 
5. Proceed to the Logout button (at the top right-hand of the browser window) to terminate your session.

 

 

1. Open a browser and go to https://idapor.scu.edu

2. Login with your SCU Username credentials.

 

3. Click the Change Password button just above your name

 

 

4. Enter your existing password. Then enter a new password that follows the requirements listed. Once you are done, click Save.

 

 5. Proceed to the Logout button (at the top right-hand of the browser window) to terminate your session.

 

 

1. Go to https://selfservice.scu.edu

2. Enter your SCU Username and click “Submit”


Password Reset Login Box

 

 3 . Answer the challenge question and click “Submit” 

 

Challenge Question Response Box

 

4. If you successfully answer your challenge question, you should see the following window. 
    Choose your notification method (Mobile, EMail Address) and click “Submit”
 



Choose Password Delivery Method

5. You should see a window stating your password change is complete.  

You can click on the link within the window to setup a new password.  If you prefer to change your password at next login click “OK” to close the window:

 

Password Change Complete Notice

 

6. You should receive a text with your new temporary password 

 

Temporary Password Text Message

7. Open a browser and go to https://idapor.scu.edu

 
8. Login with your SCU Username credentials and your *temporary* password. You will then see a message just below your login indicating you must update your password. Click the link CLICK HERE to change your password.
 
 
 Temporary password detected!
 
9. Once logged in, create your new password.
 
 
Change Password Instructions
 
 
10. Once you have created a new secure password that meets the requirements, you should see a window stating your password change was successful.  Click “Close” in order to exit.
 
 
Password Changed Successfully Box
 
 
11. Test login (with your new password), by accessing MySCU Portal at scu.edu/login
 

 

 
2. Enter your SCU Username and click “Submit”


Password Reset Login Box

 

3. Answer the challenge question and click “Submit” 

 

Challenge Question Response Box
 
 
4. If you successfully answer your challenge question, you should see the following window.  
    Choose your notification method (Mobile, EMail Address) and click “Submit”


Choose-Response-by-email dialog box
 
 
5. You should see a window stating your password change is complete.  
 
You can click on the link within the window to setup a new password.  If you prefer to change your password at next login click “OK” to close the window:
 
 
Password Sent by email completed notice
 
  
6. Next, go to your alternate email account, and you should see an email from “noreply@scu.edu” that contains your temporary password.  
 
 
email containing new password
 
 
 
7. Open a browser and go to https://idapor.scu.edu 
 
8. Login with your SCU Username credentials and your *temporary* password. You will then see a message just below your login indicating you must update your password. Click the link CLICK HERE to change your password.
 
Temporary password detected!
 
 
9. Once logged in, create your new password.
 
 
Change Password Instructions
 
 
10. Once you have created a new secure password that meets the requirements, you should see a window stating your password change was successful.  Click “Close” in order to exit.
 
 
Password Changed Successfully Box
 
 
11. Test login (with your new password), by accessing MySCU Portal at scu.edu/login


 

If you have forgotten your SCU Username password and need to have it reset, you may contact the Technology Help Desk at x5700 or 408-554-5700 from off-campus.  You may also stop by in person. 

What you’ll need:

To reset your password in person, have your SCU ACCESS card available or a valid photo ID such as a Driver's License. To reset your password over the phone, we will need your full name, Student or Employee ID number, and we will ask you a couple of security questions to verify your identity.

 ----------------------------

Once the Technology Help Desk resets your password, you will be directed to log into the password management site.

1. Open a browser and go to https://idapor.scu.edu

2. Login with your SCU Username credentials and the *temporary* password asigned to you by the Technology Help Desk. You will then see a message just below your login indicating you must update your password. Click the link CLICK HERE to change your password.

Temporary password detected!

3. A new tab will open where you can enter your new password. Please follow the requirements and click Next when you are done.

 

4. You will see a message that your password was successfully changed. You can now close this browser tab.

 

5. Test login (with your new password), by accessing MySCU Portal at scu.edu/login

 

1. Open a browser and go to https://idapor.scu.edu

2. Select the “Need help?” link just above the username/password bars.

 

3. Click the first option Forgot My Username which will open a new tab.

 

4. Enter your email address as indicated and click Next.

 

5. If your account was found, you will receive an email with your username information.