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Technology at SCU

Logins / Accounts

Account Information

 SCU Network ID

Your SCU Network ID is used to access the network and other applications, including Gmail, Google Apps, Camino, and wireless access.

Students can retrieve their SCU Network ID username and password from eCampus. Login to eCampus, go to Personal Portfolio - SCU Electronic Information.

For assistance please contact the SCU Technology Help Desk 
       call: (408) 554-5700 or email: techdesk@scu.edu.  


SCU Network

Santa Clara's network provides access to network printers & shared drives on campus.

If you are having problems logging onto the network, verify that you are logging into the correct context. To view the context field, click Advanced. For students, your context is either Ugrad.students.scu or Grad.students.scu. For staff and faculty use Users.scu. 

For assistance please contact the SCU Technology Help Desk 
       call: (408) 554-5700 or email: techdesk@scu.edu.  


Gmail & Google Apps

Gmail is a subsection of Google Apps which also provides access to several systems including Google Drive, Calendar, Sites, Groups & Contacts.

For additional information on any of the individual applications within Google Apps, click on the Settings icon and choose Help and enter the item for which you would like more information. 

For assistance please contact the SCU Technology Help Desk 
       call: (408) 554-5700 or email: techdesk@scu.edu.  


Google Mobile password

If you are using a third party email to access your Gmail (IMAP or POP), you will need to setup a Google Mobile password - https://sso.scu.edu/gam/passwords.html  The password must meet the university standard password requirements.

For assistance please contact the SCU Technology Help Desk 
       call: (408) 554-5700 or email: techdesk@scu.edu.  


Wireless access

The University wireless network is accessed utilizing your SCUNetwork ID & password. When you first start up your wireless device, choose BroncoWiFi network option requiring a password. The password is gosantaclara. After the network has been added, launch a web browser & navigate to an offsite website such as Yahoo, Google, etc. and you will be presented with a logon screen. When you see the SafeConnect authentication screen login with your SCUNetwork credentials.

Use your SCUNetwork ID & password to authenticate to the Internet. You will be asked to reauthenticate at the beginning of every quarter.

For assistance please contact the SCU Technology Help Desk 
       call: (408) 554-5700 or email: techdesk@scu.edu.  


Camino Learning Management System (using Canvas)

You can login to your Camino account through Santa Clara University's homepage by clicking the "SCU Login" link in the far right corner. It can also be accessed by going to https://camino.instructure.com/

For assistance with your password contact the Technology Help Desk at (408) 554-5700 or techdesk@scu.edu. For assistance using Camino contact Media Services at (408) 551-3572 or caminosupport@scu.edu.

eCampus

eCampus can be accessed from the Santa Clara homepage by clicking the "SCU Login" link in the far right corner.

To get a new password, click on the Forgot My Password link. To change your password once you are logged into eCampus, go to My System Profile, Change Password.

For assistance please contact the SCU Technology Help Desk 
       call: (408) 554-5700 or email: techdesk@scu.edu.  

In order to receive a SCU Network ID and Google Apps (E-Mail) account, the Network Account Form must be filled out and signed by each faculty and staff member.

You can either drop off the two-page form in person at the Technology Help Desk or e-mail the form to TechDesk@scu.edu

Student accounts are automatically provisioned by the university.

 

To change your network (Okta) password:

1.  Login on the "SCU Login" page.  (If you don't know your password, try the "forgot your password" link or stop by the Technology Help Desk on the 1st floor of the Harrington Learning Commons or call (408) 554-5700.)

2.  Click on your name in the upper-right corner.

3.  Choose Settings.

4.  Scroll down (note you will need to scroll down within the "Okta" pane, not the full web browser window) to Change LDAP Password.

5.  Enter in your current password and a new password (twice).  Click on Change Password.

At this time, we highly recommend setting a "forgotten password question" and a cell phone number so you can reset your own password in the future, if needed.

1.  On the same screen, scroll down to Forgotten Password Question.  Choose a question and type in an answer.  Be sure to click Save to save your question and answer (the button is below the answer).

2.  Click on Add Phone Number under "Forgot Password Text Message".

3.  Enter in a phone number and click on Send Code.  You will receive a test text on your cell phone to verify your number.

 

Need Help?  Contact the Technology Help Desk in person, email (techdesk@scu.edu) or by phone 408-554-5700. You will need to provide your month/day of birth and last 4 digits of your SSN to verify your identity over the phone.  If calling from your SCU office phone (which displays your name), this information will not be needed.

To do a SCUNetwork Password reset, we will need:
1.  Your Full Name
2.  Your SCU Employee Number (front of your Access card)
 
If you are email the Technology Help Desk, you will need to provide your phone number AND email (an alternative email if you are unable to access your SCU gmail), and a clear description of what account needs to be reset - eCampus account or SCU Network account.
 
To change your SCUNetwork Password
1.  Log out of Gmail and Camino
2.  Open web browser and go to https://sso.scu.edu/gam/passwords.html
3.  Log in with your SCUNetwork UserID and new password
4.  Choose My SCUNetwork ID Password / Change Password
5.  Change your password
Need Help?  Contact the Technology Help Desk in person, email (techdesk@scu.edu) or by phone 408-554-5700 with the following information:
1.  Your Full Name
2.  Your SCU Student ID Number (W number)

If you are emailing the Technology Help Desk, you will need to provide your phone number AND email (an alternative email if you are unable to access your SCU gmail), and a clear description of what account needs to be reset - eCampus account or SCU Network account.
 
To access your new SCU Network Password (Gmail, Camino, BroncoWiFi)
1.  Log into eCampus
2.  Go to Personal Portfolio / SCU Electronic Information
3.  Your new temporary password is listed in the Original Network Password field
 
To change your SCU Network Password
1.  Log out of Gmail and Camino
2.  Open web browser and go to https://sso.scu.edu/gam/passwords.html
3.  Log in with your SCUNetwork ID and new password (listed in eCampus)
4.  Choose My SCU Network ID Password / Change Password
5.  Change your password 
 
Unable to Log into eCampus?
Use the "Forgot Your Password" feature.