The following are holds that may impact a students registration and diploma request.
Here are brief descriptions along with the contact information for assistance on hold removal.
| Description | Reason | Contact |
| Past-Due Balance | This hold was applied because you have charges on your account that are now past due. | OneStop@scu.edu 408-551-1000 |
| Prepayment | Student is required to prepay for enrollment. | OneStop@scu.edu 408-551-1000 |
| Payment Returned | Payment returned by payers' banking institution. A $25 non-refundable fee will apply. | OneStop@scu.edu 408-551-1000 |
| Student Onboarding Hold | Annually review the onboarding list and submit. | OneStop@scu.edu 408-551-1000 |
| Monthly Payment Plan Returned | Online payment plan payment returned by payers' banking institution. A $25 non-refundable fee will apply and payment plan can be cancelled. | OneStop@scu.edu 408-551-1000 |
| Bursar Office Hold | This hold will prevent online payments. Contact the Bursar's Office to discuss account and payment options. | OneStop@scu.edu 408-551-1000 |
| Bursar Misc Hold | Hold placed at the request of departments | OneStop@scu.edu 408-551-1000 |
Important Information
- For delinquent holds to be removed, the overdue bill must be paid. Depending on the form of payment, the hold will be released promptly.
- For cashiers check or money order, the hold will be released within 24 business hours
- Online Payment will take 7 calendar days
- Personal check payment will take 10 calendar days
- Some payment holds cannot be paid on-line, please call for more information.
- For poor payment histories, some account holds will remain even after a guaranteed fund payment.
- Holds placed by departments other than Enrollment Services Center (OneStop@scu.edu) or the Bursar's Office, contact the department for more information.