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Current Students FAQs

Established to provide resources for Santa Clara Online students, this page includes information about academic support services, financial considerations, SCU career services, what to do when you need tech support, and other student tools and portals.

Scroll through the page or jump to a section, as you prefer.

Student Life | Student Support | Tuition & Financial Aid | Technology Support | Health & Wellness

For any additional admissions questions, please email us at scuonlineservices@scu.edu.

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Student Life

Can Santa Clara Online students use on-campus facilities?

Yes! Santa Clara University considers personal connection to be of the utmost importance. With a Santa Clara Online degree, you have unlimited access to on-campus facilities.

Can I attend on-campus events as a Santa Clara Online student?

Absolutely! In addition to Santa Clara Online’s digital learning resources, we encourage you to take advantage of any and all social, cultural, spiritual, and professional networking opportunities on campus.

What housing options exist for graduate and law students?

Please visit the Graduate and Law Housing page for information on housing options.

Where can I find information about upcoming in-person and virtual events at Santa Clara?

Please visit the Santa Clara University Event Calendar page for information on upcoming virtual and in-person events.

What cultural clubs are there at Santa Clara University?

Please visit the Santa Clara University Multicultural Center page for information on cultural clubs at SCU.

Can I attend the campus graduation ceremony when I graduate from a Santa Clara Online program?

Yes. All Santa Clara Online graduates are invited to attend the in-person graduation ceremony.

Student Support and Online Learning Tools

Where can I find the academic calendar for my Santa Clara Online program?

You can find the academic calendar for each college here:

I need help with academic writing. What virtual learning resources are available to me?

The HUB Writing Center is a free SCU resource that supports undergraduate students, graduate students, staff, and faculty in their writing. The HUB offers remote student support through online synchronous one-to-one sessions and asynchronous e-tutoring. You can make an appointment on their webpage.

I need career support. What online resources are available to me?

The SCU Career Center offers a Job Prep Toolkit which offers various career-related resources you can access from home.

How can I get a Santa Clara University Student ID?

You can visit the ACCESS Office webpage for information on how to obtain and use your ACCESS credential, or Santa Clara University Student ID.

Tuition & Financial Aid

What are the Tuition Refund Policies and Processes for Santa Clara Online graduate students?

Please visit the Bursar Office Refund Policies and Processes page for financial information around dropping courses, credit balances, tuition refund rates, withdrawing from the university,and more. Be sure to visit the “graduate” student section of the drop-down menu.

What is the refund schedule for dropping courses?

You can find the refund schedule for dropped graduate courses during the regular school year under the "Dropping Courses" section of the Bursar Office Refund Policies and Processes page.

I need help identifying what financial aid is available to me. Who should I contact?

If you are a current student and you need help understanding the financial aid options available to you (including FAFSA, scholarships, grants, discounts, etc.), please email the One Stop Office at onestop@scu.edu or call 408-551-1000 Monday to Friday, from 9 a.m.-4 p.m.

Technology Support

I need help resetting my SCU username and/or password. Who should I contact?

Your SCU Username is used to access the network and other applications including Gmail, Google Apps, Camino, and wireless access. It is mostly your first initial and last name—for example, “bbronco” for Bucky Bronco.

Please visit Technology SCU for instructions on resetting your password. For further remote student support, please contact the Technology Help Desk at 408-554-5700.

I need help connecting to campus technology resources (eCampus, Google Apps, my network login and accounts, campus WiFi, etc.). Who should I contact?

You can contact the Tech Help Desk through the Online Live Chat or by contacting the Technology Help Desk by email at techdesk@scu.edu or by phone (408-554-5700). You can also visit the Technology Help Desk in person on the first floor of the Learning Commons.

I have a hold on my student account. What should I do?

Holds on your student account may impact registration in courses and diploma requests. Please visit the Bursar Office page on Student Holds to determine the type of hold and contact information for the corresponding office.