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Leavey School of Business Santa Clara University

Newsmakers

Assistant Professor of Management Jo-Ellen Pozner Head Shot

Assistant Professor of Management Jo-Ellen Pozner Head Shot

Jo-Ellen Pozner : Well’s Fargo Fraudulent Accounts : ABC 7 News

LSB’s Jo-Ellen Pozner was quoted by ABC 7 News about Wells Fargo’s fine for unauthorized account openings.

 

Assistant Professor of Management Jo-Ellen Pozner Head Shot

 

Jo-Ellen Pozner, assistant professor of management, was quoted by ABC 7 News about Wells Fargo’s fine for unauthorized account openings.

An excerpt from the piece:
"This is a fundamental breach of customer trust," Santa Clara University Professor Jo-Ellen Pozner said.

Pozner is a professor of organizational misconduct and ethics. She thinks Wells Fargo set itself up to fail by implementing an unhealthy sales and compensation structure. "If we're telling people to be aggressive through our goal-setting system, then they are going to be aggressive. What we pay people for is what they do for us and so this was really probably foreseeable," Pozner said.

Find the full piece here»

Learn more about Professor Jo-Ellen Pozner»

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