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Welcome Broncos!

 

We hope you find the resources on the page helpful. This Frequently Asked Questions (FAQ) section for current students answers some of the most commonly asked questions that the One Stop staff receives.

Bursar FAQs

You can access your SCU Pay portal by following these steps:

  • Log onto your eCampus and click on the "Financial Account" Tile
  • Click on the SCU Pay Site link on the left side menu

    Please remember to always use Google Chrome or Firefox on a laptop or computer when you are making an online payment. These internet browsers are the most compatible with our SCU Pay Site. 

    Please use Chrome or Firefox; and disable your pop-up blocker to avoid a blank screen!)

Billing is processed electronically by the 1st of each month and will include:

  • Charges: tuition, housing, orientation fees, ACCESS card charges (if applicable) and other misc. fees
  • Credits: deposits, payments, anticipated and disbursed SCU aid, Federal & private loans and reported external scholarships.

An e-bill notification will be sent to your SCU gmail account and to any Authorized Payer you set-up. You must provide permission to any third party to view financial information and submit payment on your behalf by setting them up as an Authorized Payer.

Students log onto their eCampus, and access the SCU Pay Site to view the billing statement.

**Important Reminder: You may receive a bill each month. Although the payment deadlines per term are set, students may accrue miscellaneous fees from other departments (or when adding money to your ACCESS card) that may show up on a billing statement for a non-payment deadline month. Please make it a habit to check your billing statements on your SCU Pay portal every month.**

Payment deadlines for all programs:

Undergraduate Students:
Fall: August 21st
Winter: December 21st
Spring: March 21st
Summer: May 21st

Graduate Students:
Fall: August 21st
Winter: December 21st
Spring: March 21st
Summer: May 21st

Law Students:
Fall: July 21st
Spring: December 21st
Summer: May 21st

JST Students:
Fall: August 21st
Winter Intersession: December 21st
Spring: January 21st
Summer: May 21st

Here are the steps to add an Authorized User:

  1. Log onto your eCampus and click on "Financial Account" Tile
  2. Click on the SCU Pay Site link on the left side menu (Please use Chrome or Firefox and that your pop up blocker is disabled so that you get to your SCU Pay portal correctly or it will appear as a blank screen!)
  3. Once you are on the SCU Pay Site, click on the Account tab on the left and "add new" payer
  4. Next, add your Authorized Payer's info (Please note: If you have a sibling at SCU, the Authorized Payer Username must be different per student)
  5. The Authorized Payer will then receive an email with their username and temporary password after they are signed up from onestop@scu.edu.

You may pay with checks*, cashier checks*, online through your SCU Pay Site on eCampus with e-checks.
International students may use Flywire to wire money to Santa Clara University directly.

SCU offers an in-term payment plan option for an additional fee of $40 for each term you enroll in the payment plan.

Please note: that you must re-enroll online for each term for this in-term payment plan option. 
You can learn more about the payment plan option here.

We do not accept credit or debit card payments.

Make checks payable to Santa Clara University.
Be sure to include your name and your SCU student ID number on the memo line in the bottom left hand corner of the check.

Mail checks to the following address:

SCU Payment Processing
PO.Box 550
Santa Clara, CA 95052-0550

If you would like to mail checks overnight, please use this address:

Santa Clara University
Attn: Bursar's Office
500 El Camino Real
Santa Clara, CA 95053

Make sure that the checks include your name and the SCU ID number!!

 

 

A late payment hold will be applied your student account, which would restrict you, the student, from adjusting your class schedule.  Please note that if you miss a payment deadline, a $100 non-refundable late payment fee will also be placed on the account.

For delinquent holds to be removed, the overdue bill must be paid. Depending on the form of payment, the hold will be released according to the following timeline:

  • For cashier's check, or international wire transfers, the hold will be released within 24 business hours. We do not currently accept domestic wire transfers.
  • Online payments will take 7 calendar days.
  • Personal check payments will take 14 calendar days.

Some payment holds cannot be paid online, depending on the hold. Please call for more information.
For poor payment history, some account holds will remain for multiple terms, depending on the payment history.

To request a refund, you will need to complete these steps in order to have it processed (please use Firefox or Chrome as your internet browser):    
Step 1: Sign up for Direct Deposit through eCampus (if you already are enrolled in Direct Deposit, please proceed to Step 2)
  • Log into eCampus and click on the Financial Account Tile
  • Click on the "Refund" Section on the left hand side menu and Click on Enroll in Direct Deposit
  • Then enter your Bank Account Information
  • Agree to the Terms and Conditions and click on "Submit"
Step 2: Request a Refund through eCampus 
  • Once you have enrolled in Direct Deposit, simply click on "Refund Request"  to request a refund through the left side menu directly underneath the "Enroll in Direct Deposit" link
  • Check the box that you would like a refund
  • Enter full amount of the credit and click "Save
    • It may ask for a mailing address, please select one (it will still be sent via direct deposit!)
  • When it takes you back to the request a refund page, your requested amount should appear in blue text.
  • Students receive the refund via Direct Deposit within 1-3 business days from the refund processing date (Refunds are processed on Thursdays).

For a more detailed explanation of SCU’s Refund Policies and Processes, please click here.

Authorized Payers receive billing notification emails and can view/pay the bills. FERPA (Federal Educaton Rights and Prvacy Act of 1974) allows designated persons to receive detailed information about your student account.

If your bank wishes to send loan money via wire transfer, you can obtain our wire/bank account details by registering your payment in our international payment portal at scu.flywire.com. Once you register your payment, our bank information will be released to you. All international payments must be registered in this portal to ensure funds are received promptly and securely. 
 
If your bank wishes to send loan money in the form of a paper check, please make sure the check is made payable to Santa Clara University. The currency must be US dollars (USD) and a US bank must be reflected on the check as well.
 
Please mail the loan check to the following address:
 
SCU Payment Processing
P.O. Box 550 
Santa Clara, CA 95052-0550

You can find all this information on your eCampus portal.

  1. Simply click on the Financial Account Tile and click on the "SCU Tuition & Fee Form" link on the left hand side menu.
  2. If you click on the magnifying glass icon, you can choose the desired term and an email will be sent to you shortly after you submit your request.

 

Santa Clara University requires all degree seeking students enrolled at least half -time in their school or college to have health insurance (excluding certificate and online programs).  ALL F-1 visa students, regardless of number of units, are required to have insurance.

This requirement helps to protect against unexpected high medical cost and provides access to quality health care. 

The waiver must be completed by the student, not a parent. If there is a charge for health insurance on your account, the insurance charge will be reversed from your student account within 3-5 days upon the waiver's completion.

Students must complete the health insurance waiver before the deadline to waive, which is provided on the Cowell Health Center webpage. 

Please note that the waiver must be completed EVERY academic year.
 
Follow these steps: 
  1. Please go to www.scu.edu/cowell/insurance
  2. Scroll down and click on "CLICK HERE" to access the online insurance waiver. You will be directed to the Gallagher website
  3. Under PROFILE, please enter your full SCU email address and click Log In
  4. Next, you will be prompted to enter your password.
    • For RETURNING STUDENTS, Gallagher finds the account from a prior year. DO NOT enter the password from a prior year. Instead, enter the temporary password from the Gallagher email (if you received one) OR click “Forgot your Password?”
    • Click on the link in the email and copy & paste your temporary password as the “Temporary Password”. Then create a new password and confirm it again (see criteria for password in pink)
  5. Once your new password has been accepted, you will be prompted to login to the site (back to the first page of the process)
  6. Once you login with your SCU email address, you will be prompted to enter your newly created password. Once you have successfully logged in, please click on WAIVE on the left side of the page.
  7. Once you complete the insurance waiver by providing your health insurance information, choose COMPLETE & SUBMIT
  8.  After completing the application, you will get an email to your SCU email account stating that the waiver has been submitted.
  9.  Once the waiver is approved, it should take 3-5 business days for the waiver to be reversed from your account.
**Note for F1 visa students: please follow the extra steps available on www.scu.edu/cowell/insurance

Santa Clara will be utilizing Tab Service company (TABS) for the processing of your Form 1098-T. 

Login at:          www.tsc1098t.com

Site ID:            11477

User Name:     SCU 11 digit ID (example: 00001111111) Replace the W with 4 leading zeroes.

Password:       Last 4 of your SSN; you will be prompted to change your password after your initial login for security purposes. If you already changed it and forgot, please click on "forgot password."

 

Cant login? Call the site's toll free hotline: 888-220-2540.  

Use the IRS Interactive Tax Assistant tool on IRS.gov to see if you can claim the credit.

Please visit the Bursar Office webpage for detailed information about the 1098-T.

Santa Clara University staff does not provide tax advice to individuals.

The IRS form 1098-T is filed by Santa Clara University for each student who is a U.S. citizen or permanent resident, and has qualified tuition and related expenses billed (charged) during the calendar year (January 1 through December 31). 1098-T forms are available online by the end of January, following the reporting year. 

Most international students are non resident aliens (NRA) and therefore cannot claim tax credits for educational expense (form 1098-T is used to claim these credits).

The 1098-T form is provided to U.S. citizens and Lawful Permanent Residents (LPR), as well as spouses, and legal dependents of U.S. citizens and LPRs. It's also given to students who have been in the U.S. for enough time to file taxes as a 'resident alien for federal tax purposes' (the opposite of NRA).

If you think you qualify for a 1098-T, please fill out a W-9s form.
It must be your personal SSN/ITIN number. The SSN of a relative/or spouse cannot be used on the W-9S form.

Please email onestop@scu.edu using your SCU email address to request instructions on how to submit a W-9S form.
Be sure to include your SCU ID # in the email. 

 

Please call the One Stop at: +1.408.551.1000

or

Click here for more info!

Financial Aid FAQs

The Free Application for Federal Student Aid (FAFSA) is the application used to determine eligibility for federal and state student grants, federal work study and federal loans. The U.S. Department of Education accepts applications for an upcoming academic year starting October 1 of the prior year. Go to https://studentaid.gov/h/apply-for-aid/fafsa.

Students should complete the FAFSA for each Academic Year they wish to be packaged with federal aid. 

The federal school code for SCU is: 001326

In order to be eligible for financial aid you must meet the following criteria:

  • Be a U.S. citizen or eligible non-citizen in a degree or certificate program of study at least half-time
  • Make satisfactory academic progress
  • Not be in default on a federal student loan
  • Not owe a refund on any federal financial aid grant
  • Have a valid Social Security number
  • Be registered with Selective Service (if required)
  • Enrollment status will be calculated based only on those courses that are required for, or that can be applied as an eligible elective credit toward, a student's degree or certificate program

Undergraduate Students:

Student must be enrolled in at least half-time status to be eligible for federal aid.

  • Full-time: 12 units
  • Half-time: 6 units

 Graduate Students:

 

Student must be enrolled in at least half-time status to be eligible for federal funding.

 

Please note that some Scholarships awarded by your Graduate Program may be awarded based on the amount of units that you are enrolled in so please be sure to check with your Program!!

 

  • Graduate Students: The unit requirement for each program is different. Please check the information below to see how many units you need in order to qualify:

 

Counseling Psychology & Education

 

  • Full-time: 9 units  
  • Half-time: 4.5 units

 

Graduate Engineering

 

  • Full-time: 8 units  
  • Half-time: 4 units

 

Graduate School of Business (Includes MSIS)

 

  • Full-time: 9 units  
  • Half-time: 4.5 units

 

Pastoral Ministries

 

  • Full-time: 8 units  
  • Half-time: 4 units

 

Law School JD/LLM

 

  • Full-time: 12 units  
  • Half-time: 6 units

 

If you received an email award notification, please log onto eCampus to accept or decline your aid. 

  1. Log into ecampus, and click on your Financial Aid Tile
  2. Select the "Accept/Decline" link on the left side menu
  3. Read the Statement of Educational Purpose and select the "I Agree" button
  4. Click the Pencil icon to make edits to your awards. Review each award and corresponding message.
  5. Remember to "Submit" your changes. 

The Financial Aid Office will notify you by email if there are any updates to your financial aid package.

Returning students are always packaged in the summer for the upcoming Academic Year.

  

Now that you have accepted your federal direct loans, you will need to complete two loan requirements that can be done on studentaid.gov .

Master Promissory Note (MPN)

The Master Promissory Note (MPN) is a legal document which the borrower signs as a promise to repay your loan(s) and any accrued interest and fees to the U.S. Department of Education. It also explains the terms and conditions of your loan(s). Unless your school does not allow more than one loan to be made under the same MPN, you can borrow additional Direct Loans on a single MPN for up to 10 years.

The Loan Master Promissory Note (MPN) must be signed by the borrower prior to the school certification and prior to the disbursement of any loan funds to the student's account. The completion of the MPN is generally signed at the time the application is submitted and can be signed electronically during the application process.

If the borrower applies for the loan each year, then the borrower only has to complete the MPN once – the first year these funds are borrowed for you. The borrower, however, must re-apply for a new loan every year.

 

Entrance Counseling

If you accept a Federal Direct Loan, federal and institutional regulations require you to complete an entrance counseling tutorial. You will learn important information about repayment, deferment, forbearance and cancellation. Students meet this requirement by completing the online the entrance counseling tutorial at studentaid.gov.


If you have not previously received a Federal Direct Loan, the federal government requires you to complete entrance counseling to ensure that you understand the responsibilities and obligations you are assuming.

Do I have to borrow the full amount?

You can request to lower the loan amount by emailing onestop@scu.edu. Please include the following items in an email:

  • Your name
  • ID number
  • The name of the loan you wish to have reduced along with the specific amount requested.

Aid1 will not reflect on the SCU Account Detail page until it disburses closer to when classes begin for the term. Prior to disbursement, aid will reflect only on your SCU Pay Site after the bill publishes on the first of the month. 

You can access your SCU Pay Site portal by following these steps:
  • Log onto your eCampus and click on "Financial Account" Tile
  • Click on the SCU Pay Site link on the left side menu. Please use Chrome or Firefox and disable your pop-ups to avoid a blank screen! 

1Aid must be accepted in order for it show up as anticipated aid. 

SCU scholarships and grants are only awarded upon admittance. You can apply for private scholarships outside of SCU. 

Here is a link for a list of outside scholarships:

Outside Scholarships

 
I won an outside scholarship! What is the next step? 


You have the option to mail the check or deliver it in-person at SCU One Stop. Please make sure the check is made payable to Santa Clara University. If the check is made out to you, please endorse the back of the check and write: “Make Payable to SCU.”

If you choose to mail the private scholarship, please mail it to:

Santa Clara University
ATTN: Financial Aid Office
500 El Camino Real
Santa Clara, CA, 95053


Please note that if the scholarship does not specify which term the award is for, the Financial Aid Office distributes the amount of the private scholarship check between: Fall, Winter,  & Spring. If you want your private scholarship to go towards a specific term, please have the donor mail or email our office a statement, with your name and SCU ID number, the way you would like your scholarship money awarded.

Work study is a federal student aid program for college students with financial need that helps them get part-time jobs.

  • Federal work-study is utilized by having a job and earning a paycheck as work-study earnings
  • Federal Work-study is intended to help students pay for books, supplies, personal expenses during the academic year
  • The offer has limited funding and is offered to students based on their need eligibility
  • Income is counted as financial aid, and not as regular income, which increases a student’s eligibility for financial aid
  • The employing department pays 25% of the work study wages, while the remainder is sourced by the federal work-study fund 

A list of FAQ’s can be found on the financial aid website here .

Please call the One Stop at: +1.408.551.1000

or

Click here for more info!

Registrar FAQs

If your parents call our office asking about your financial/academic information, we would not be able to disclose anything unless you add them to your FERPA Release.

FERPA does not allow us to discuss grades to your parents.

More information on FERPA can be found here: www.scu.edu/ferpa

 

 

 

The 11 digit SCU ID # is located on the Profile tile of your eCampus portal.

If you cannot remember your password, simply click on the "Forgot password" link and it should email the personal email address that is on your eCampus (that is why it is important to keep your contact information current). You will then be provided with a temporary password to regain access to your account. If you are still experiencing technical difficulties with accessing your eCampus please contact the IT Helpdesk at: +1.408.554.5050

You can request your enrollment verification electronically through your eCampus account.

  1. Log onto your eCampus account
  2. Go to the Academics Tile and click on "My Academics"
  3. Click on Request Enrollment Verification and you can have it faxed, mailed or held at SCU for pick up.

Please note: You can also aquire the Enrollemnt Verification form on scu.edu/registrar/forms and email the signed form to: OOTR@scu.edu.
You cannot place an Enrollment Verification request through email or over the phone. 

You can request your transcripts electronically through your eCampus account.

  1. Log onto your eCampus account
  2. Click on your Academics Tile
  3. On the left hand side menu, select Request Official Transcript and pick where you would like your transcript mailed to.

 You cannot place a transcript request through email or over the phone. (https://www.scu.edu/ecampus)

All current SCU students and alumni may order copies of their official transcript online. SCU offers both electronic transcripts ($3.00 USD per transcript) as well as paper transcripts ($3.00 USD per transcript + postage) via Parchment Credential Services. 

The Office of the Registrar does not provide RUSH  or PICK UP service. 

 

Official transcript requests will be processed daily during regularly scheduled working hours and be mailed within 3 working days. Transcripts from archived and/or non-electronic records may take up to 2 weeks to process. Transcript requests that are submitted while the University is closed for the holidays will be processed in the order the requests were received when the office reopens.  

Check your eCampus Student Center for grade entry and/or degree posting before submitting your request.



How to view unofficial transcript:

Please follow these steps so that you can view the Unofficial Transcript online: 

  1. Login to eCampus
  2. Click on the Academics Tile and click on the "Transcripts and Verification" link on the left side menu
  3. Please select the "View Unofficial Transcript" Report Type, and click "Submit"
  4. To view reports, your device should allow popups and have a PDF viewer.
  5. A new screen will pop up and the Unofficial Transcript will be available.


If you need a form attached to your transcript, you must make a request in writing. Please refer to our website: https://www.scu.edu/registrar/frequently-asked-questions

Students do not receive their diplomas on the day of commencement. Rather, the diplomas will be mailed to the address provided on the petition form 3-4 months after the degree completion date. If your address changes after you petition to graduate, please email registrar@scu.edu

Diplomas will be held at the Office of the Registrar for students who have a financial hold or Student Life hold until the hold is removed. It is the student's responsibility to reconcile the hold and contact the Office of the Registrar once it has been removed.

Please call the One Stop at: +1.408.551.1000

or

Click here for more info!