Do not update information in the SEVP Portal directly as this can cause errors in your SEVIS record.
While on OPT and STEM OPT you are required to:
- Update changes to phone number, address and email address in eCampus.
- Report all employment updates to the SCU OPT Reporting Portal.
In March 2018 the Student and Exchange Visitor Program (SEVP) launched the SEVP Portal tool.
The SEVP Portal is an optional tool that allows F-1 students engaged in post-completion OPT and STEM OPT Extension to view specific parts of their SEVIS record. ISS does not recommend or support the use of the SEVP Portal tool. Students who choose to sign-up for the optional SEVP Portal login, are still required to report changes to address, email and phone number via eCampus and changes to employment via the SCU OPT Reporting Portal and should never update the SEVP Portal directly.
Once your OPT EAD card becomes valid you should receive an email from SEVP providing instructions on creating a portal account. The email will come from do-not-reply.sevp@ice.dhs.gov. If you do not see the email, check your spam or junk mail folder. If you still do not see the email, please review our FAQs below.
SEVP Portal FAQs
If you have any questions about the portal or need assistance, please review the FAQs that we have created to assist you. If you still have questions after reviewing this page, you can email ISS@scu.edu
You are not required to create a SEVP Portal login.
You are not required to use the SEVP Portal.
You are required to continue to update eCampus with all changes to your personal contact information.
You are required to continue to update the SCU OPT Reporting Portal with all changes to your OPT and STEM OPT employment.
SEVP has created an SEVP Portal Help website that contains:
- Information about the portal.
- The SEVP Portal User Guide which provides screenshots and detailed step-by-step instructions for using the portal.
- SEVP Portal videos.
- A useful one-page reference sheet on the portal.
The SEVP Portal will allow you to:
- View details about your post-completion OPT or STEM OPT extension.
- View details about your address, telephone and employer information.
- View details about your OPT / STEM OPT extension employers.
SCU students should never update or edit infomration in the SEVP Portal.
Update eCampus or the SCU OPT Reporting Portal with all changes. If you notice errors or have questions email iss@scu.edu.
Students cannot see whether their H-1B was selected in the lottery using the SEVP Portal.
For students that have an H-1B Change of Status application that was selected in the lottery and active OPT or STEM OPT that originally expires before 10/01 the OPT / STEM OPT end date in SEVIS may be updated to show the automatic "Cap Gap" once the H-1B gets added to the SEVIS record.
For all other students, no changes will be visible in the SEVP Portal, even if the H-1B was selected in the lottery.
You should expect the email on the date that your approved OPT EAD card becomes valid.
Check your EAD card and make sure that it is currently valid. You will only get an invitation to join the SEVP Portal once your EAD card validity period has begun, so if your EAD card’s validity is in the future, you will have a wait a bit longer to get your SEVP Portal invitation email.
If your EAD card is currently valid and you still haven’t gotten your email
- First, check your spam box.
- Second, check to make sure that your “preferred” email address in eCampus is accurate and up-to-date.
- Third, email ISS@scu.edu as follows:
- Subject: SEVP Portal - Email Request
- In the body of the email, please list
- Your full legal name
- Your SCU ID
- Your SEVIS ID
- Your OPT or STEM OPT EAD Card start date
- Your preferred U.S. based email address.
Response time: since the SEVP Portal is not mandatory, not recommended and not supported by our office, our response time to SEVP Portal related emails and requests is 10 business days.
If you have forgotten your password, use the password reset option.
If you have attempted a password reset, but your account has been locked, email ISS@scu.edu as follows:
- Subject: SEVP Portal - Password Reset
- In the body of the email, please list:
- Your full legal name
- Your SCU ID
- Your SEVIS ID
- Your OPT or STEM OPT EAD Card start date
- Your preferred U.S. based email address.
Response time: since the SEVP Portal is not mandatory, not recommended and not supported by our office, our response time to SEVP Portal related emails and requests is 10 business days.
If you have just forgotten your password, use the password reset option.
If your account has been locked, please email ISS@scu.edu as follows:
- Subject: SEVP Portal - Password Reset
- In the body of the email, please list:
- Your full legal name
- Your SCU ID
- Your SEVIS ID
- Your OPT or STEM OPT EAD Card start date
- Your preferred U.S. based email address.
Response time: since the SEVP Portal is not mandatory, not recommended and not supported by our office, our response time to SEVP Portal related emails and requests is 10 business days.
Do not ever update information directly in the SEVP Portal.
You are required to update any changes to your employment on the SCU OPT Reporting Portal. There are no exceptions to this rule. You must keep your employment information in the SCU Portal accurate at all times. Learn more about that process on the post-completion OPT FAQs or the STEM OPT Extension FAQs.
It typically takes 10 business days for changes made in eCampus to be reviewed and approved by our team and updated into SEVIS. Business days are Monday to Friday, not including university holidays.
If more than 10 business days have passed, please check your eCampus personal contact information to ensure that it was entered properly.
If the information was entered properly, you can email ISS@scu.edu as follows:
- Subject: SEVP Portal - Contact Information Check
- In the body of the email, please list
- Your full legal name
- Your SCU ID
- Your SEVIS ID
- Outline the personal information you updated in eCampus that is not yet in SEVIS (U.S. address, Foreign Address, Mobile Phone, Foreign Phone).
Response time: since the SEVP Portal is not mandatory, not recommended and not supported by our office, our response time to SEVP Portal related emails and requests is 10 business days.
It typically takes 10 business days for changes made in the SCU OPT Reporting Portal to be reviewed and approved by our team and updated into SEVIS. Business days are Monday to Friday, not including university holidays.
If more than 10 business days have passed, you can email ISS@scu.edu as follows:
- Subject: SEVP Portal - Employment Information Check
- In the body of the email, please list
- Your full legal name
- Your SCU ID
- Your SEVIS ID
- Outline the employment information you updated in the SCU OPT Reporting Portal that is not yet in SEVIS.
Response time: since the SEVP Portal is not mandatory, not recommended and not supported by our office, our response time to SEVP Portal related emails and requests is 10 business days.
Do not ever edit / update information in the SEVP Portal directly.
In addition to SEVIS, the ISS Team maintains a relational database called ISSM that allows our team to maintain and manage thousands of international student and scholar records. The majority of international students and scholars are not eligible to use the SEVP Portal and we rely on the data in ISSM to be accurate for both government reporting and advising.
Students who try to edit or update the SEVP Portal directly often make errors or mistakes that are then pushed into SEVIS. We're the experts -- let us update SEVIS for you!
Remember, you are required to update eCampus and the SCU OPT Reporting Portal with any changes to contact information and employment.