RMI Executive Director Professor Kirthi Kalyanam Speaks to KCBS
Are our deliver services keeping up with the aftershocks of holiday returns?
UPS expects 1.9 million returned packages from the '19 Holiday Season - RMI Executive Director Professor Kirthi Kalyanam, Author of Frictioness Commerce Winning Against the Amazons, responds to the question "are our deliver services able to keep up with the tsunami of returns?"
Jan 3, 2020