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Policy 310 -

310. Corrective Action for Performance Problems


Santa Clara University needs the very best skills, efforts and performance of its employees to fulfill its mission. Periodically, performance problems may arise and must be addressed by the supervisor and employee involved, or other appropriate University resources (e.g., second level supervisors). Supervisors use a variety of corrective action approaches as needed to address the specific nature of each performance problem. Their goal is to identify and resolve problems as early as possible through timely and effective partnership with employees.


Corrective action includes:


In many circumstances, the performance problems can be corrected through informal conversations between the supervisor and the employee and no documentation is required. In more serious or complex situations, the problem statement and the corrective action expected should be written down by the supervisor and reviewed with the employee to minimize the chance for miscommunication. Contact Human Resources for guidance in composing the document and submit a copy for inclusion in the personnel file.

Extraordinary Measures

In some circumstances the problem is so serious that extraordinary measures other than typical corrective action may need to be taken. Examples of such problems include gross misconduct, physical or emotional incapacity or behavior which is threatening or potentially harmful to others. Examples of extraordinary measures include suspension, and/or termination. Contact Human Resources immediately in such circumstances for guidance.

Termination of Employment

If the corrective action is unsuccessful or the problem is so severe as to render corrective action inappropriate or impractical, termination of employment can occur. The supervisor will recommend whether to terminate or retain the employee. Any decision to terminate an employee must be reviewed with Human Resources prior to the employee being informed of that fact. If termination is being contemplated, the supervisor should contact Human Resources as early as possible for guidance.


The employee has the primary responsibility to maintain his or her performance consistent with the supervisor’s expectations and to engage in constructive interaction to correct performance problems. The supervisor has the responsibility to establish and communicate performance expectations and to take appropriate action when problems arise. Human Resources is responsible to be a resource to the supervisor and employee in their efforts to correct performance problems.


Human Resources can provide additional coaching, training and written information and guidance regarding dealing with performance problems. See also Conflict Resolution (309).

Policy Approved: October 23, 1998

Last Updated: October 28, 1998

Last Reviewed: June 30 2022

Maintainer: Human Resources

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